AM Shield Waterproofing

If you want experienced, high-quality waterproofing for your home, AM Shield is 100% the way to go.

Our home had numerous water issues in the basement and the inspector had recommended exterior waterproofing as a long term solution. I reached out to over a dozen companies and met with 6 different companies (some were literally scammers - pro tips: reverse Google image search companies' "portfolio" images; look at how many reviews their "5-star" reviewers have and see if they are fake; question everything they say - if the guy is super nice and propose a cheap solution that seems too good to be true, it probably is) and we got 6 different proposed solutions to our issues.

Hugo the AM Shield owner came for our estimate and right away, you can tell he is highly experienced (here's Hugo: https://www.youtube.com/watch?v=9PCnaN16Ul4) - pinpointing areas of concerns and at the same time, recommended that we conduct a "leak test" first prior to starting anything which we agreed to. Two of his guys came and conducted a systematic test shooting water at different areas and looking with a thermal camera to try and root cause the problems. A.M. Shield was the only company that offered this "leak test" and I thought this was a highly logical step given water can literally come from anywhere. In one case, they managed to identify a giant old pipe connected to the outside that is leaking right behind our basement drywall!

Based on the test results, the solution they proposed, and the fact that the work comes with 20 years warranty (for a company that's been around since 1993, that means a lot since you know they aren't one that will just close tomorrow), we proceeded with waterproofing the entire exterior of our basement for long term peace of mind. The work is not cheap (in fact they were the most expensive quote we got) but this is a project I want to do once and done right. Planning to live here 30 years and expecting a big storm every 5 years or so -- it's not like climate change will stop any time soon to lower the risk of water issues in future, if anything this type of work will be in even more demand in future -- so we decided it was worth this investment.

Hugo's crew under the leadership of Santiago the foreman came promptly each day from 8 to 5 (sometimes even later), hard at work breaking ground, digging, waterproofing and more. My next door neighbors were all amazed by the crew's work ethic -- they worked fast, were thorough and super professional -- and one neighbor joked that there were literally 0 slacker in the crew. It was rather amazing each day to look out and see the progress they made, and the issues they found and fixed along the way.

The last step of the project was putting back concrete and it looked beautiful, but the pitch was off in areas which had some water lingering. When I shared with Hugo, what I immensely respect is that Hugo came back with his foreman and crew, assessed the issue, and without me explicitly asking the next day proceeded to literally break up all of the concrete that had issue and redid the pitch which has been much better. My neighbor who is in the construction business was amazed they were willing to redo that amount of work and all I can think is what Hugo said once upon a time when he helped provide his opinions on another project that was going at the house: "Do the right thing". And through his actions, I see that he stands by that himself.

Very reliable service provide who is an expert in his field. Very happy with the quality and speed of the work.

I Cant speak for their work, mainly because I didn't feel that they deserved it.

I submitted an estimate request, No contact was made. I then called up.

I had spoke with a woman, and she had asked what issues am I experiencing.. I explained that I don't know, that is the reason I am calling to get an inspection, to know if I have issues. If I knew my issues, I wouldn't have to get an inspection, I could just get it fixed. She explained that I didn't have to get snippy with her.

If I was or wasn't, it wasn't an intention, just more of a banter, but im looking for professional guidance, and not understanding something, it would be nice to get an education prior..

"Thank you for your interest in our company. To get you set up with a proper specialist, what situation have you run into that had you interested in getting an inspection". (I've been in the sales/service industry for QUITE some time)

I am not the foundation expert, I don't know what I'm looking for or how to identify issues. I just wanted someone out to let me know what's going on.

I highly recommend this company! Back in November had them cement one of the outter walls of my garage. With-in a few days I noticed the work was poorly done and called them about it. Didn't get anybody to come for awhile because of weather and then shut down due to covid 19. Finally got Hugo to come look who totally agreed that it was a poor job. In fact he sad it was embarrassing and reassured me they would come back to correct the situation. True to his word they came back and did a beautiful job. This says a lot for a company to stand by their workmanship. This was the 2nd time they did work for me and would not hesitate using them again. Thank you Hugo, George and Melissa!

Word in the basement waterproofing world is that there are a lot of operators out there, and most don't know their stuff. AM Shield came recommended from another firm with a good rep in Westchester that doesn't service NYC.

We had a small but tricky job. I was impressed by their level of knowledge, communication throughout the process, and quality of work.

Anthony was so informative, professional and helpful. Not to mention knowledgable. We met with 5-6 people and this particular segment of home improvement is very scary- and filled with people who want to take advantage of people in a tricky flood moment. Anthony was the ONLY one who really came to the table in a trustworthy manner with real information, pricing, and an itemized estimate and approach that made sense. They are great. So much salesman schtick in this business- and he was really straightforward, generous with his time, and kind.

Very reputable company and very happy with the George's customer service

Top notch outfit. We were interested in repairing a leak in our basement so we called up AM Shield to check things out and give us a quote. They guy they sent was very helpful and gave heaps of good advice. He also didn't overdo the salesman shtick and push us sign up for something we didn't want/need. After checking out 4 companies for the job, I have to say that I would definitely recommend AM Shield for any sort of basement moisture issues.

Stay away complete thieves!!!
We had some water coming up from our basement floor and we are new homeowners thank God we got multiple estimates because Joe from a.m. shield was completely trying to steal from us and rip us off!! He wanted to charge us $2250 for one window well and was extremely pushy both while we were having the estimate conducted and even afterwards with several follow-up phone calls. When I spoke to three more waterproofing companies they all told me a window well only would cost $400!! We decided to go with the boccia because they stand behind their product and Rich who gave us an estimate was not pushy at all didn't try to sell us anything and even said we could do the work ourselves and not even have to pay him so I'd rather give my business to somebody who's honest. The salesman of the other estimates were completely shocked that Joe try to charge us $2250 for a single window well. And all of the reviews on Google are fake. All they want to do is steal money from people and take it advantage of them stay away from this company at all costs

We had a flooding issue in our backyard after our next door neighbor removed all their grass and trees to place pavers down. Every thunderstorm we spent desperately bailing water out of our basement window well to prevent it from flooding the basement, which it had done a couple times. We contacted AM Shield, who came out to give us an estimate. Although another company had commented to us that they were expensive, I think you get what you pay for. This group knows what they are doing.

The salesman George came out and knew immediately where our issue was without us needing to tell him; they had worked on our kind of house before. They needed to dig a trench around the backyard and run it out to the street. He wrote up an estimate and fit us in about 3 weeks later (we were at the peak of summer, so that wasn't a surprise). They estimated 2 days for the work to be completed. When the workers came (Santo was in charge of the work crew and was excellent), they started digging the trench and so quickly! It even started to downpour in the afternoon and the workers continued to dig between the downpours! Great workers. The foreman came out and consulted with Hugo, who insisted we have additional drainage done around the window well. They seemed very concerned with doing the right job, even though it would take extra manpower. We eventually came to an agreement on the extra work and we are very glad we did. They were able to complete the job in the promised 2 days, even with the rain and extra work.

We have had a few major thunderstorms (flash flood types) since the work has been done and have not had an issue yet with flooding. We can see the area draining quickly to the street and now we can rest well at night when those thunderstorms wake us up!

This company did a great job in delivering on what they promised. You are paying for quality work with them.