ApproXie Urgent Care Madison

I've been here several times and have always had a great experience. They are fast, efficient and friendly; all the staff members and doctors are great. I definitely recommend this place when you're ill and need to see a doctor.

I spoke with the office multiple times, had me come in but get told NO SERVICE because I don't have Alabama Medicaid nor did they offer a payment plan. Waste of damn time. I'm in excruciating pain and all I got was a dry ass sorry!!!

Fast and friendly! Waited about 15 min max from time we walked in and filled everything out to being called back. Everyone was very kind and the doctor saw my husband right away and they seem to get through all patients in a timely manner! Will be back for any future urgent needs!

went in for a Covid test. They also tested me for flu without my knowledge. I received a bill for flu test charges. My complaint is why wasn't I told about the flu test? When I spoke to billing I was told the charges are valid. The payment is $15 but it's the principle of the matter. I was billed for services I wasn't told about. Worst breech of trust I've ever experienced from a medical establishment.

I've been going here since they've opened. Always got professional care. At the first of this year, 2023, I walked in with covid, but they said i was negative, also a week later they didn't test correctly again, this ineptitude kept me from getting treatment for at least two weeks. But today probably did it for me. My insurance hasn't changed, $20 copay for office visits, the girl at the window stressed that they could only see me for one thing, (I've been having headaches AND some places on my scalp), I presume symptoms of the same thing. But then she wanted to charge me $75 copay, and could not adequately give me a reason why. I wont be back.

Horrible service!!! You're charged a copay just cause! even if your insurance cover copay just to tell you oh go to ER but you have to wait 3 days to get your money back

This is our go-to urgent care. We've gone for COVID tests and for general illness. They've always been very quick and efficient, but we've never felt rushed. They listen well and ask good questions, and I've always felt heard and taken seriously. I always feel like my family and I have gotten quality care from people who take our health seriously. Absolutely recommend!

Very professional, helpful, and fast. They listened to what I had to say, followed the recommendations that other online doctors had given me, and gave me what I needed to get better. They were very knowledgeable and helpful. Also, the environment was very clean and I felt welcomed and cared for.

My daughter had been complaining of a sore throat for a couple of days. No fever just throat hurting and mild stuff nose. I decided to take her to urgent care to hopefully get her some relief.   I was super disappointed and furious with how they handled things.

First off I looked in my daughters throat before going and saw red spots and it was very swollen. So I asked for a strep test. The nurse came in and swabbed for the strep but then had an additional test and I stopped her and asked her what that was for. I did not request any other test and she wasn't going to disclose what she was testing my daughter for until I asked her. She then said the same symptoms she shows, they have been seeing a new strain of flu. Now I was got off guard but said ok. Then the nurse practitioner came in and NEVER looked in her throat and asked a couple of questions and then walked out to get the test results. She came back and said negative for strep and flu but positive for covid. Now first off how did they test for covid without asking my permission to test her. That nurse, when I asked, DID NOT tell me that was a covid test only a flu test. She clearly withheld information. In addition, since when did one test swab test for both flu and covid? Very suspicious are they the same thing? This is extremely DISHONEST and UNETHICAL.

I am furious with their handling and dishonesty. They are required to disclose all information per patient rights. All they care about is that stupid positive covid test not the patient! For goodness sake my daughter is 9. I want to report them to an ethical board. This has gotten so out of hand. I bet they get funding based on covid positive results. Any guidance how to pursue this? These nurses and doctors should care about the patient by examining them and listening to them before just sticking a stick up someone's nose!

In addition, I took my daughter to another urgent care. And they only tested her for strep and did not push anything else AND the doctor looked at her throat and said that looks like a nasty case of strep!!!

I came here first thing in the morning to try to kick this ear infection and a terrible cough. He ignored the cough completely and SAID he would prescribe me antibiotics for my ear. It's 1:30. They have yet to order my prescription and refuse to answer the phone after 1 phone call. They will take the $175 to see you. But don't except to be treated here.