Artisan Art & Framing

My wife and I were in the area and stumbled upon the frame store. We have been in the market for a frame for a special piece of art and asked the employee if we could get a price and he asked if we had the artwork with us. We told him we knew the exact size and we're looking for an idea on cost. The employee stated he could not give us a price unless we had the artwork bc the art could be made of different materials. We tried to tell him it's photo paper and nothing special but he just seemed like no was his final answer. Poor customer service, all we wanted was to explore the options of a nice frame for a recently deceased dog.

First I will say that the people were nice, but this is not the place to take treasured pieces for framing. I dropped off a stitch piece in mid october and was told it would be ready in plenty of time for Christmas...probably about a month. I called after 4 weeks and at first they had no record of it being there. They even asked if I had called the wrong shop. Then, week before Christmas I received a call asking if they could add another mat layer because they had stretched the piece over a foam board that they cut too small....just wanted to hide their error. Anyway, they re-stretched it and all I can say is the piece looks clean and neat, other than being off-center. 3 squares of fabric on right side and 8 squares on left side. Top and bottom seem ok. Not worth going back, so I'll either live with it or get someone to do it correctly after the holidays. I'll give 5 stars for friendliness, but deduct 2 stars for poor workmanship and another for not standing by their work. Do not use these amateurs. You have been warned.

The friendly staff here spend time to make sure your framing project is exactly right. They listen to your opinions and give you sound advice They complete framing projects in a very reasonable time and go out of their way to provide even quicker turn around if needed. Work is always top notch. Wouldn't go anywhere else.

Friendly and professional. They have all sorts of frames and really care about the appearance of everything. I was thrilled with the job they did and the respect I was shown. Thanks!

I am a serious art collector, and I am difficult, demanding, inpatient and at times unbearable. I have been dealing with Artisan for many years. Connie and her darling daughter generate gallery quality work. This is by far the best framing store in the Triad area. Additionally she is willing to listen to the ideas of others and work with them. I have no words to describe the excellency of her work and my appreciation for the long day and night hours they have invested to complete my project. By the way, her dog is all love and an asset to their shop.