Atlantis Air Conditioning

I engaged with this company in good faith and worked with them for a full 3 weeks fine tuning an hvac system for my new house. We spent a tremendous amount of time and effort with 2 of their emplyeees. They visited us in the field in oredr for us to educate them on the project. I visited their office, wasting 2 more hours of my time. Ive lost count of the hours I wasted on the phone with them, including multiple phone calls to their references.

On a Wednesday, I recieved an offer from the company. I acceptd the offer on Thursday constituting a binding contract. We made an appointment to meet the next day with their construction manager to begin the project.

That morning, the employee I dealt with, who signed their offer on their company logo. He called and reniged, apologetically, explaining the owner just returned from vacation and said they wouldn't take on any more work. I said the time to announce that was 3 weeks ago.

I consider this behavior unethical. We had a contract. I emailed the owner expressing my frustration. He never apologized and just said they weren't taking on any new work. He also made an untruthful statment about when he found out about our project.

God had my back though. I found a new vendor that Friday. Met and signed with him the next day for 1/2 the price Atlantis contracted for -- $100k LESS!. So, thanks guys. Thanks for saving me a 100k! so, not only were they unethical in their dealings with me, they attempted to price gouge me for the identical equipment! Thank you Jesus!

Atlantis installed a new air handler, which worked well for cool air; however, on Xmas eve when the temps dropped and we tried to use the heating, it would not work. At first we were told that the tech would charge $400 to come to see about this, and we refused; but finally Ben told us that since it was a new unit, they would waive the charge. Their tech showed up on time and hooked up the heating element, which had never been hooked up, for some reason, meaning that the problem was the fault of Atlantis. By 12/27, we were phoning Atlantis again because the heating element was working overtime and the temp in the house was 86 degrees. This time two techs came and reduced the heat put-out on both the new and the old units. Now they are charging us for the initial visit on the new unit, which they said would be free, because Ben mistakenly thinks they were working on the old unit. We had to pay $457 today, which I think we do not owe. Be careful that you find out exactly what they are going to charge you before you work with these people, as we feel that we have paid an amount that we should not be charged for.