Austin Foot & Ankle Center

I've dealt with a variety of foot and back pain over the years and thought I tried everything. Finally, someone recommended that I see an ankle specialist about custom foot orthotics. I was hesitant at first because it seemed crazy that what I wear on my feet could effect my back.

After speaking with Dr. Patel and discussing the options we decided to move forward. I can happily say that I was shocked how well it worked. Not only did I not need surgery, but over the next few weeks, the back pain started to recede. Of course it didn't solve everything, but it was noticeably better with less pain up and down the back.

I definitely recommend this place for any foot and ankle needs.

Probably the worst doctor I have ever been to. The doctor Patel I saw essentially put a Band-Aid over arterial spray; didn't even take the time to thoroughly evaluate my issue. Didn't even take x-rays. Charged me $700 for orthotics and when I called back two days later told me it couldn't be canceled.
Do not go to this office
Would give them negative stars if that were possible. They can't even process insurance correctly!

I booked a same-day appointment on ZocDoc for a nagging issue on my left foot. The office did take my payment ahead of time, which was a little annoying since they immediately ordered x-rays which will cost more. It will go through insurance anyway, so I will pay the bill when needed.

My first degree is an x-ray tech and I wish the protocols for x-ray safety were better here.

Overall, my visit with Dr. Patel was good. I felt he had a good bedside manner and listened to my concerns about my foot and activity style. I ended up with stretches, a boot, and a corticosteroid before I have a followup visit in a few weeks.

I came in today for an appointment with Dr. Nilesh Patel. My appointment was fairly straight forward and check-in was simple as I completed my paperwork before I came in on-line as well as had my insurance information/referral sent to the office the week before my appointment.

I had an ingrown toenail on my left great toe (and before ya'll say anything, eyezz takes care of ma' feet). I am no stranger to toenails failing off especially on my great toes as I used to be a marathon/competitive runner and did a lot of running for PT when I was active duty. Further, I used to be an active deep sea diver and have on more than one occasion had a 3500 PSI tank dropped on my toes. However, I believe this toenail faux pas was accredited to my daughter repetitively stepping on my toe. This caused (in my opinion) a subungual hematoma which in turn also caused the lifting of my nail from my nail bed.

So.... now here I am after months of my toe swelling and causing me pain, at the office to see Dr. Patel to remove a portion of my toenail to relieve the pressure and pain it was causing. Dr. Patel first anesthetized my toe which hurt like a big dog! Dr. Patel then removed a portion of my toenail. Dr. Patel's bedside manner was excellent and he was straight forward in talking to me about my issue.

#takecareofyourselftexas

I love this doctor...

I showed up 45 mins early for my appointment and they took me right in! Then when I got back to the room I thought I'd have to wait... but no, the doctor came in about 5 mins after I sat down.

So I'm about 50% better... my job requires too much walking and it is making me heal slower! So I had to get an ankle splint that stretches my Achilles' tendon at night. Luckily the have them right here... no running around to find one and I can start stretching things tonight!

The doctor is really nice... explains everything completely and doesn't mess around. I get the feeling he knows time is valuable... I appreciate that!

Looks like this is going to be a while to fully recover... but I am a lot better already!

I highly recommend this place if you're having foot issues!

First off do not fill out the online forms. They just make you fill out all the forms again when you reach the office. Total waste of time. In fact I suggest not giving them your email and text number as they bombarded me with useless and annoying text messages and emails. After receiving many messages to be on time, I arrived 15 minutes early as instructed only to find the office closed. When the staff finally wandered in, we did not get into the exam room until 40 minutes after the appointment time. Dr Patel was a nice guy but I could have saved a lot of time if his front office would have told me it was going to cost $1000/toe for laser treating my toe nail fungus and it was not covered by insurance.

I have been going to Austin Foot and Ankle for quite a few years and was always happy with the treatment. When I went back in September 2022, they charged $320 for an office visit claiming I was a new patient. When I inquired about the billing I was told since I had not been in the office for over 2 years, I was considered a new patient. The standard charge is $150. Then I went back due to ongoing issues with my foot and received a bill for $610 and called to ask what the charges were for; they were unable to tell me and insisted they were correct. One of the charges was for an injection for $105 which I did not have, and the office girl insisted I did. The only service I had was an office visit and was given a brace for my foot. The charge for the brace was not on the bill I received. When trying to work this out with them, I asked to talk with the Doctor and was told that would not be possible. I will never go back to Austin Foot and Ankle.

I would give them zero stars, if I could. Don't EVEN THINK about using Dr. Rajan Patel. He spends about 5 minutes with you, tells you what he THINKS is wrong and what he recommends. But other than the first time, he never shows you the xrays. You wear a boot for 6 weeks and he comes in and tells you it's healed, even though you tell him your foot is still killing you. He tells you to just give it time. Then you get an email with the notes from the visit and they have all kinds of things written in them that were never discussed, as well as saying that I said the foot felt MUCH better. (Absolute lie.)
He also recommends custom orthodics, you let him take the video to make them and you sign paperwork. They charge you $575, then tell you they will not file it with your insurance (even though they have filed it each time before.) I pay the $575 and ask for an itemized receipt (which I have asked for each visit, but have never received), I am told that the insurance department has to send it. I never receive it.
Two days later, my foot is still killing me, so I get in with an orthopedic foot doctor. Guess what...I have another broken bone. I call them immediately and tell them I want a refund for the orthodics and am told they will issue a full refund. Three business days later it has not showed up on my CC, so I call them, only to be told they will only refund $350. I argue and am told I signed paperwork, informing me of that. (I never received a copy of that paperwork.)
(Obviously, I didn't read the paperwork, throughly, though.) The moral of this story is RUN AWAY, don't walk into his office.
P.S. My ortho doctor said they make orthodics for $375 and they file the insurance.

Don't ever go here. The front office staff is incompetent beyond your wildest belief. It took me getting another bill for a co-pay to even remember these people. First I show up for my appointment and they tell me I'm in the wrong place, mind you the girl at the front didn't look me up beyond the piece of paper in front of her. I walk out and pass the front window and then look at the text confirmation I got from them and walk right back in and go "hey isn't this you guys?" Sure enough I was at the right place despite the girls insistence I wasn't. Her attitude the entire time was horrendous and was attempting to make me feel stupid even though she was in the wrong. Then I get a bill for the remaining co-pay amount and was confused initially because I blocked out my horrible experience with this office and have moved on to a much more competent podiatrist office, I call in to the office just to confirm what was up and the girl for the billing department continually cut me off and interrupted me when I was actually just trying to ask a question, oh and before they attempt to respond and try and get snarky, I absolutely cussed when on the phone out of frustration, these people suck that much.

Oh and the Dr. didn't even help me with issue and just brushed it off as I "possibly" sprained my ankle. Save yourself some time and run away from these people as fast as you possibly can.

The front receptionist is incompetent. I called weeks prior to make sure they accept my insurance. She said they have no office manager, and that she did not have a supervisor. She also, said that she could not speak to someone in billing. She handed my id and insurance cards back, before ai was even done talking. RUDE LADY
There should be an option for no star ratings!