AYAO Insurance - Team AYAO
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About the Business
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Alice Y.
We are always striving to provide positive attitude and top quality service. Service matters to us. We hope to have the opportunity to earn your trust as your dependable insurance agents.
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T D.King, WA04Sep 11, 2019I have been with few insurance companies, Farmers, State Farm, and now Allstate. The experiences I had with insurance companies were a mixed bag, some were decent, and some not so much.
Alice at Allstate has been great since we made the switch last year. Every time we called, the phone is always promptly answered. I had few more complicated questions and sent Alice an email, and she responded within the same day with detailed answers. It's kind of refreshing to have a local insurance agent who is there when you need her.
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Kate S.Edmonds, WA201205Feb 11, 2020Went in for auto insurance and had such an amazing experience! I felt very much welcomed the second I walked into the door. My agent was so nice and patiently explained all the details regarding my policy. It's very obvious that they are very well trained and be able to answered all the questions I had! Definitely will recommend to all my friends and families!
Btw, They got a super duper crying out loud cute choco-lab was in the office that day!!!Helpful 1Thanks 0Love this 0Oh no 0
Kelly F.Lynnwood, WA02Aug 2, 2019First to ReviewIm disgusted with this company and office. I purchased a home and auto policy through Allstate. When I found out my previous insurance provider was cheaper for the same coverage, I switched back. Now Allstate is refusing to refund my overpriced overpaid amount and the agent can't seem to do anything. It's been more than 30 days, she's sorry it's a new policy she didn't know about but too bad so sad. Not her fault and she can't do anything. They owe me over $500 and I need that money.
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Alice Y.
Sep 23, 2020
Dear Kelly,
We are a small business dedicated to helping customers, but unfortunately we do not set the price of the policies we offer.
When you reached out to us to cancel your policy, we processed the request right away. What we couldn't do was to refund the entire premium you had paid prior to your cancellation request. Your previous insurance company (the one you switched back to) had never notified us of the cancellation and we had no way of knowing that you were back with your previous insurance company.
Please understand that we do not process the payment and the decision to refund is not up to us at the agency level.
We understand your frustration, and we tried everything within our capacity to get your premium refunded. We hope you can reconsider that the situation was beyond our control and that our effort to get your premium refunded deserve better than the worst review.
As a small business, your review matters. If there is anything we can do to mend your negative view of our agency, please let us know.
Sincerely,
Team AYAO
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