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About the Business
Largest Selection of Batteries & Flashlights. Specializing in Hard to Find Batteries.
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- Mike M.Richmond, VA043Nov 7, 2017
I have taken my car battery to them to check and told to keep driving with it until it fail, I still got four more months of use from that battery, great prices on batteries , they also sell all types of batteries , watch batteries , scale batteries and all different types of flash lite batteries .Best prices around this area. Great people to do business with. Mike M.
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Richard L.
Mar 21, 2019
Mike, we don't want you to have to spend more money than you need to! I'm happy your battery lasted you so long, and that we were able to get you a new one. Come in whenever you need some juice!
Best,
Richard L. - Heather C.Midlothian, VA75186Jun 9, 2018
We were told to bring our golf cart in to have the batteries tested before a recommendation for what to purchase (new or used). No mention of a fee. We did and were told 3 of the batteries were still really strong despite being 4 years old. This test took a week! We wound up purchasing one $50 used battery. But we were charged $60+ in labor for the testing. Seriously! Once we got the golf cart home it ran for 20 minutes. Charged it overnight, same result. Called and were told to bring it back in with the charger. An hour later received a call saying another battery was bad now. We could buy another used one, no guarantees we wouldn't have the same problem or a new set. If we had started with the new ones the labor to install would have been $25. But we paid more than double for the battery test and they would only refund the $50 when we purchased new. Honestly I would have purchased the batteries outright and installed myself if I hadn't been told to bring the cart in for testing. I was informed labor is non refundable and has to be charged if they touched a golf cart. I went without my cart for over a week. I spent my time and gasgas taking my cart all the way there twice. I am very dissatisfied, will never return, and will spread the word about the bad service to everyone I know and everyone I see with a golf cart when camping.
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Richard L.
Mar 25, 2019
Heather, I'd like to apologize that you left feeling this way. Our labor charges are standard and similar to other companies that perform like services. Our testing ensures the longevity of the battery and the item it is being used in. We make sure to communicate the labor cost, though it sounds like there was some misunderstanding. There are many factors that can go into battery performance, including the vehicle that it is being used in. That said, our used batteries are tested to ensure great performance. We take the time to recommend what is best for you and your budget, and I'm disheartened to hear you had this experience. I know you said you'll never return, but if you ever need help with anything, please let us know.
Best,
Richard, Office Manager - Natalie T.Phenix City, AL1434Sep 27, 2017First to Review
I am very unhappy with the service here. The woman here is very rude and the man just allows it to happen. This is how they treat their disabled veteran customers? I almost never write a review but I feel like I needed to. Never again and I hope JAG blacklists this store.
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Richard L.
Mar 25, 2019
Natalie, I'm truly sorry you experienced this type of situation at a place of business. I am unaware of this occurring at our place of business, as we do not have a woman working our counter or outside sales. We are also unfamiliar with JAG as well. I believe this response was intended for another business (there are several Battery Barn's in other states), however if I can be of any assistance, feel free to contact me. Richard L. 804-862-3425