Bay Colony Nail Spa

April 3, 2024

Was in the area, and I needed a refill and pedicure. They did a good job on both.

The only thing is... they didn't clean up...meaning, they didn't use the pointy drill bit tool to clean under nails, nor did they get the polish and glue off my hands

Total before tip $85

I don't write one star reviews often as I'm a firm believer in approaching all businesses with grace and understanding but I was beyond disappointed with my experience.

I came across this nail salon on Instagram. The photos of the nail designs were very detailed and I was excited for my daughter to get something cute!

Our pedicures were subpar, to say the least. The water was cold and I had to ask them multiple times to please warm our water because the 50° weather that day made us feel even colder. We chose a basic pedicure and a deluxe pedicure yet somehow they took an hour and a half to complete them. They made both us bleed from at least one of our toes. They also didn't start on our full sets so we had to spend additional time on that.

We requested pretty simple designs. However, for some reason, the nail tech assigned to me was dead set on me getting what SHE wanted. Mind you, my request was a simple subtle French tip with an off white color and almond shaped. The nail tech was so rude. She kept telling me to just get white and I showed her and the front desk rep a photo multiple times. Finally when it came time to shape my nails she got upset because I asked her to shape them like in the photo which was almond. She told me to go get them done by someone else. I walked up to the front desk with super long nail tips and asked for them to be removed.

Not to mention, once I got home I realized I was overcharged due to a "typo."

They never even offered me a discount for the crappy service I received.

I wish I knew the name of the nail tech. Regardless, I will not be returning. I was able to go to AMC Nails and Fabiola did my simple design without any issues.

$65 plus tip for a VERY MESSY set that was not coffin shape. I asked the tech to fix several things during our 2 hour session and they still looked horrible not to mention painful bc the acrylic was going over my nail bed onto my skin-- judge yourself by the photos. I came back the next day bc I was too embarrassed to walk around not to mention it being uncomfortable and the owner absolutely REFUSED TO SOAK THEM OFF AND GIVE ME A FULL REFUND. Instead they offered 50% refund for the service or I could have someone else there fix them....

I let another tech redo/fix them. They did look much better but one of the nails popped off effortlessly next day and it was the same nail that popped off while the tech was filing my nails (bc it wasn't glued properly) SO I had to come in 3 times, 3 days in a row to get the same set fixed. The tech also tried to insinuate that my nail popped off because I have short nail beds but I've had my nails done dozens and dozens of times and they never pop off same day or week! This is never the case.

I ended up paying $85 total for this plain black set because I tipped both techs for their time. My nails were still somewhat painful and had a too tight feeling the whole 3 weeks I had them on it was almost painful to pick up piles of laundry.

On top of all this when I paid for the initial set my card declined in their system despite having well over the amount for the service and called to check the balance in front of the cashier on speaker phone. Anyways, I ended up using my actual banks debit card (Mastercard) to pay since for some reason assuming their system won't take visa prepaid cards like wisely etc. which is odd bc they are supposedly accepted everywhere visa's are accepted.

I went to a new salon by my new apartment & got a terrible purple set. I decided to go somewhere else to get it fixed. I came to Bay Colony Nail Spa & they were able to get me in right away even though the salon was packed & were super sweet ladies. But I asked for super square square & got rounded square which doesn't even cover the edges of the nails & the black gel polish started bubbling while it was in the UV dryer. At that point an hour & a half had passed & I needed to leave. Two ladies took to my hands at once trying to remove & redo the polish quickly which I do appreciate. But here I am maybe 7 days later & the polish has bubbled again but now peeling after my shower.

Really sad while preparing to write this review.
I drove from Houston to get my nails done since I finally had some time, upon arriving I was actually pretty excited. Haven't been here since back in the states. Upon walking in, there was silence.

I walked to the counter where you sign in and no one said anything to me so I looked around to see if anyone was available.

I seen 2 employees, 1 sitting at the manicure table talking to the other working who was eating a piece of fruit. They continued to talk.

I made eye contact with them while at the front desk, no one moved, greeted me, or even walked towards me.

Normally, I'd still stay for service I just choose not to this time around. It sucks looking forward to a pampered day and potentially being worked on by people who have no desire to serve you.

After a few minutes of having a stare off contest, I finally walked out.

I will not be returning here, but I do hope that for those who do- you're treated with great respect and friendliness.


The old photos are from different visits. I use to frequent this place.

Never again. Thought I'd give this place another shot after having a similar issue a couple of years ago. At check in I told the manager I wanted dip, in fact I showed her my current nails and said I want exactly what I have now. Which was an ombré French dip manicure. The tech tried to "fill" my dip with acrylic. I explained to her again that it was dip powder. She then wanted to fill the gap with dip. WTF? I asked her to please soak off my old dip and start fresh, shouldn't have to say that since that's how dip powder works. She then started to put acrylic on my nails AGAIN. I said please stop, I asked for dip yet again. It was very clear she had no idea how to do dip or to do a VERY basic ombré. In fact the manager came by and said that she'd never heard of a dip ombré. Ok! I why didn't she say that at check in? I was specific about request prior to any services taking place. It took 2 hours for a poorly executed dip manicure that ended with Shellac being applied for some unknown reason. Waste of money and time. The pedicure was great, that's why the three stars. If judgement was solely based on the manicure, it would be. 1 star. I should also state that 45 minutes later my nails are not fully cured. They are soft and flexible.

Went here for the first time. Tu was my clinician & she was amazing & so gentle! There was an obnoxious guest that came in after me & they handled it very professionally. I will be returning!

Visited here for the first time yesterday. Had a regular manicure with shellac. Turned out beautiful, price was good and service great!

This nail shop is the best in the area. Pampered is the word. The technicians are outstanding. The service is excellent. The quality is perfect. The cleanliness is key. I won't go anywhere else!

Kim makes all my Pinterest dreams come true.make sure you call ahead to book with her. I highly recommend this salon!!!