Berkeley Eye Center - Memorial City

Berkeley Eye Memorial City Location was such a pleasant experience. Everyone, is very professional, kind and helpful. My experience picking out new glasses was very easy as they help me pick out glasses that fit my face great, as I have a hard time with that do to I have a small face. It truly was a great experience!!

Leslie Startz

Chandler Manning is a an acute, amazing doctor. Unfortunately, his staff, not so much.

I'd explain further, but I've already today spent enough energy re-explaining something blatantly obvious to one of his staff members, and I'd prefer not to repeat myself (again).

Not sure his name, but he kept raising his voice, almost threatening.

[10:15ish]
I came on time for the appointment but the door was locked. I knocked multiple times.

[10:21] I was let in the waiting area, checked in.

[10:45] this guy, working under the doctor, tells me I came in at 11:26. Late. And I'm looking at my watch thinking, man is this guy in the future?

So I corrected him, his voice raises. So I ask again, what time did I come in?

[to be continued]. It's 11 o clock, still have yet to see the doctor.

===EDIT/UPDATE===
[continued... @~11:15am] Dr Manning threw a Hail Mary ftw. I'm already otw out of the building. Touchdown.

Hence 5 stars all along.
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I would finish the story aforementioned but... as one wise person may or may not say ...

Hashtag zeroToleranceForIncompetence ™.

Sincerely,

--
™ pending
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Great experience and a friendly staff. Wanted to give a special thanks to Julie as she was very informative with my glasses frame decisions. Definitely made my experience a better one. Definitely recommend others to come here as I will be coming back!

The staff and experience was amazing!! Look for Alex!!! He was by far the best part of this visit!!! Thank you for your gentle and knowledgeable care!!!

Great experience - been going here for years and this was probably the easiest appointment ever. The doctor listened , the staff was pleasant. Would highly recommend to anyone.

Came here for my eye exam and corneal abrasion and was greeted by friendly staff however, Dr. Steffensen just kept looking at me up and down and seemed disinterested in my issue. I initially said I didn't want new glasses and as I finished my exam they led me to the sales person even after I said I didn't want new glasses. Won't come here nor recommend to anyone.

H & I have been going to BEC for the last 3 years. Located in the Memorial City Memorial Hermann campus, the office is easy to access & there is always plenty of parking. The technicians are very professional as they run you through the usual eye health checks before seeing the doctor. We were seeing Dr. Groff but she moved to their downtown location so our recent visit Dr. Mann did our examination. I really liked him! Soft spoken & amicable he treats your peeps with gentle care. Before you know it, the appointment was completed & I was at the front desk checking out. Jenny was super friendly & we chatted whilst she figured out my billing & ordered my contact lenses. This is our place to go for your eye health!

My visit with Dr. Mann could not have gone any better. He is very personable and knowledgeable and made my annual visit a breeze. I will absolutely be going here from now on.

Also, great glasses selection and was Crystal was very helpful in helping me choose the right frame for my face.

Receptionist is not very professional no kindness not the eye care just that individual not happy.

Chandler Mann is a young and well informed optometrist that I enjoyed meeting after transferring from my old Berkley office in Clear Lake--I like my optometrists down there as well, but Chandler is up on the latest advancement on liquid filled hard contacts.
The office at Frostwood can do better. They failed to notify me that the office was closing down and that I needed to reschedule. I wasted time showing up. Next, my son's optometrist at SAMS Club only charged the standard $60 insurance visit fee while Berkley nickeled and dimed me for two additional charges for equipment used during the visit. I can't say for a fact my son wasn't examined by the same machines, but Im sure he was. To me, these additional charges are a way for Berkley to make more money. I think that should have been explained upfront and not surprise me when checking out and challenged by me.
I knew from other reviews the office at this location is not the best when it comes to staff. The doctors all seem to be great, but Berkley is an inefficient money office, but I keep going back after 7 years--for the optometrists.