Black Diamond Carpet Cleaning - St. George

The owner of this company is unreliable, he has manager in charge of the pluming department that have no clue what they are doing.

I called them the las week in October and asked them if they do repiping and they said yes. Someone came and give us a bit. We agree to do the job and they scheduled to come on Nov 1.

On that day no one came, I called and asked where was our plumber. They said that he quit. I asked them why I was not notify. They said that they were just about to call me.

I asked them when they were planning to come and they told me that they didn't have another plumber that can do piping, but that they were going to bring someone from the main office in Salt Lake and let me know.

Waited a week and they again rescheduled to come on Nov 15. On Nov 15 no one show up and again no one call me to notify me why.

At this point I started to look for another company because I can see they that they didn't have a plumber to do our job.

The Manager in Salt Lake City office name JP is rude and irresponsible like the owner of the company. He has cero customer service training and careless attitude for being a manager.

They have no problems to leave the job in the middle of it even though they promise to do it and have a sign contract.

They can't keep employees for more than two months. I have seeing their employees now working for other companies and this same employees tell customers that Black Diamond is a bad company to work for.

This company is bad and if you want to avoid a headache don't deal with them you will be sorry if you do. With this kind of service I expect that they will be out of business soon.

Last week, on December 23rd, I reached out Black Diamond Carpet Cleaning to arrange for our carpets to be cleaned at our townhome on St. George. Tyler responded within an hour...on a Friday night going into a holiday weekend. We exchanged a couple of messages and made arrangements for the carpets to be cleaned a few days later when we planned to be in town.

Our plans changed, but Tyler was accommodating and still cleaned the carpets, even though we weren't there. He communicated clearly and promptly, arrived when he said he would, and completed the job. He also sent me a bunch of pictures so I could see the work he completed.

I'm very impressed with how Tyler runs his business. He's responsive, fair, and communicative. I'd happily with with Black Diamond again.

A few weeks ago I noticed some lint on our lanai and thought that it was time to get our dryer vent cleaned. We used Black Diamond a few years back and was impressed by Tyler's work and attention to detail so I asked if he would be willing to clean our dryer vent once again. Almost immediately we set up a date that worked best for us both.

Bonus: I was in the process of sealing our bathroom grout as it needed a fresh coat and asked Tyler for any recommendations. He suggested that he could do it no problem! Perfect - Kill two birds with one stone!

Once again, Tyler's price point (for dryer vent cleaning and grout sealer application) was far better than quotes I received from other companies. He arrived promptly and diligently executed both jobs in a very sanitary method, especially during this COVID-19 pandemic. After he was finished, he cleaned up both areas very well. We will definitely use Black Diamond in the future!! Mahalo Tyler!

We were very pleased with the quick and and complete explanation from Tyler of all the work that he would do and the cost for each item. He had to reschedule our first appointment due to equipment problems. He contacted us immediately and offered to do an extra service we had asked about.
He did a remarkable job our carpets and stairs. The carpet looks new again and in addition to looking good it also feels soft like new carpet again. We will definitely call him again.

Quick Response and was available right away. Got the job done quick and thoroughly. Great work for a great price.

Tyler did a great job on our stand alone rug. He was very responsive, punctual and efficient. Advised when he was on his way and did a wonderful job.

Tyler was on time and through! Our carpets look great! A very nice guy who works hard and could use more business so get in touch with him. He won't disappoint!!

Tyler was awesome. We made an apt for about a week out that worked for both of us. He was on time, courteous, and did an excellent job. He did two rooms and was done in about 2 hours. Great price and the neighbor saw so I'm pretty sure he got another job out of it. Will definitely call him again when needed

From the get-go, Tyler has been awesome!
He was recommended by many of the other people in the military housing area we live in for move-outs. We filled out the questionnaire on Yelp and he responded with a quote really quickly. Tyler deep cleaned the carpets in our 4 bedroom house and didn't leave until he felt it was all good! His work ethic is amazing and I wish all businesses could be like him! I 100% recommend Black Diamond and will use his services again! Mahalo Tyler!!!

Tyler was on time, thorough, polite, and super easy to work with. What else needs to be said?! I'll be calling him again next time!