Block Tops

The did a very good job and showed up on time. The installers where very polite and cleaned up after them selves. I had a minor problem I didn't notice until after the left I called, and they came back in about 20 minuets and corrected.

Worst installation that I have ever had. Block tops is as unprofessional as they get. Do not go to home depot because they will refuse to make it right. Barry at Home Depot as well as Jen at block tops have left me with a countertop that jets out multiple inches from the wall, and quartz that has been cut incorrectly. I will add photos. Run for your life!

Ordered countertops from Home Depot and they contracted out to this company for the measure and install. We were happy with the final product, but have the following suggestions for Improvement:

- Have your guys clean up after doing the template process. I had shards of wood and glue patties all over my countertops after they left and was surprised they didn't clean up afterwards. Especially since we still needed to use out existing countertops for at least another week and a half.
- Info collected during the template process (and from customer calls) such as the type of sink being used and the cutout type should be shared with those doing the cutting of the countertops. I got a call 2 days before the install asking about this info because it wasn't shared.
- Educate and require your install guys to wear a mask that will actually protect their lungs from the extremely strong and toxic fumes of the glue they use. They're breathing this stuff in for at least a few hours during each install and it's no doubt horrible for their health.

We had to use block tops for our installation because we purchased through Home Depot.

Scheduling went fine. The first appointment 2 techs came out to measure our kitchen, I explained everything we wanted and we ended up adding on small piece for our window ledge. 2 weeks later it was our install date. Went smooth but at the end, I noticed they didn't install the ledge. When I mentioned it the installer told me it wasn't even on our order. I was advised to call the office to fix.

This is where service goes down hill. I reached out multiple times and spoke with multiple different people who have all told me something different. I was first told it wasn't even in my plan, and then that it was and they missed it and that it was already paid for. The person who would be able to "find" the material is out sick all week. So she wouldn't know until Monday if there is any laying around or if we have to order. Issue is, I have backsplash scheduled for this weekend. So it's either move on with no ledge or cancel backsplash all because of block tops mistake.

They also never reached out to me. I had to call their office every time because no one followed up when they said they would.

Finally just now after calling then again, I was told they for sure can't find any left overs and I needed to call Home depot and let them know so I can be refunded (this was after I was told that I actually did NOT pay for it yet) so the story is changing again?

Install and the overall project looks great. I'm happy with the outcome of what actually is installed but not at all impressed with the communication and now having to move forward with my remold without a window ledge.

Block Tops recently finished up their installation of new granite countertops in my kitchen. I could not have been more satisfied with the work and the crew that did the installation was fantastic to work with.

Communications with Block Tops and Home Depot where I ordered the granite has been excellent. Block Tops always returned my phone calls and kept me aware of each step of the process as we worked towards the installation. The installers arrived promptly at the designated date and time promised. Never any surprises or disappointments and plenty of advance notice as we worked through the process.

Carlos and Daniel were perfectionists when it came to keeping the kitchen area clean and paying attention to the fine details that makes for a quality installation. The seam on the countertop is so good that it is difficult to find if you don't know where it is located. We did a full backsplash with granite. It required seven cutouts for light switches and power outlets. All of the cutouts were exactly on spot and made the finish work of securing the electrical outlets and face covers a simple process. Carlos wanted everything to be the best possible and took his time in cutting all of the backsplash material to guarantee a perfect look.

At the conclusion of the work the Block Tops crew did a fantastic clean up job and reviewed with me everything they would be doing to leave the kitchen in as perfect a condition as possible.

The Home Depot Customer Service Representative from the Stanford Ranch - Roseville store contacted me after the work was completed to be certain I was satisfied with the work and finished product.

I really enjoyed the good communications of the office staff at Block Tops as well as the professionalism of the installers, Carlos and Daniel. I wouldn't hesitate to use Block Tops in the future.

I took advantage of being able to view the granite slabs at Block Tops prior to the engineering and cutting of the material for my project, and to assist in making the choices where the cuts would be to give the best appearance to the granite. The entire process was educational and enjoyable.

I felt I received excellent value for the money using Home Depot for my new countertops, and with DalTile providing the granite and Block Tops doing the engineering and installation, the process went smoothly and professionally.

Fantastic company!!! Carole and Jen And the office staff are stellar!

You can tell they truly care about their work and taking care of everything!

Not only are they friendly... they do impeccable work and stand behind their work!

What really stands out is how honest they are. This is a large company that treats everyone they come into contact with like family.

Do not go through home depot to have your kitchen updated with new countertops. They use Blocktops and Blocktops are not a reputable

We recently ordered quartz countertops from Home Depot. They contracted with Blocktop's for our templates and install. I was a little apprehensive after reading some older reviews but Blocktop's did amazing work. From template to install took 8 business days. They communicated every step of the way. Installation team of Damien and Javier were professional and meticulous. I love our new countertops and wouldn't hesitate to hire them again.

This company was hired thru Home Depot for my kitchen countertop rehab. Time line was comparable. Set up to view and select my slab, measurements and details of my request and install was also comparable. I believe it took two weeks. I want to say, I was scared at first and a bit cautious about the process. The ladies (Stephanie, Bernice, Jen ) were very helpful, prompt in calling back, and informative. They also made me feel good when I asked questions and expressed my concerns. Needless to say, I'm very satisfied with the out come from start to finish. The install guys (Cruz and his coworker) did an amazing job. Clean and very professional. They were also honest with a couple of minor flaws the slab had. Thank you for a great experience.

Had Block Tops install a countertop in a bathroom we are remodeling. While they did manage to get the countertop installed, they also damaged the frame of a new window next to where they were working. The installer didn't bother to point this out, but when I told him he gave poor excuse as to why. At that point, he noted the damage on his paperwork, as did I. After they left, I noticed that the undemount sinks were not set so the setback was even all around the sink opening and the silicon seal between the sink and bottom of countertop had gaps that would allow water intrusion into cabinets. Also had a small dent in sheetrock. Called company and they said send pictures. Haven't heard a word from them since. Let Home Depot know of the issue. Won't purchase any product from any company BlockTops would be installer on.