Carmel Valley Pest Control
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Review Highlights
“Ray, the service technician, was communicative regarding appointments, on time, professional, friendly and efficient.” in 30 reviews
“Zach and Wayne have inspected dozens of properties for me, and their team has corrected lots of termite and dry rot issues.” in 24 reviews
“Everyone in the Office (Sophia, Melany, and Tina) was extremely helpful and Zach the inspector was wonderful.” in 8 reviews
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About the Business
Business owner information
Manuel H.
Termite Inspections, Pest Control Fumigation Custom Wood Repair, Construction
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Recommended Reviews
Overall rating
148 reviews
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1 star
- Shawn M.Fallbrook, CA031Mar 26, 2024
This is the best pest-control company I've ever used, whenever you call them they respond. Their technicians are very knowledgeable and always have a smile. They're always willing to do whatever they can to take care of your needs. Great company.
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SUSANNE H.
Mar 27, 2024
Thank you Shawn for leaving us a review and letting us know you are happy with our company. We are glad to hear that we are doing a great job!
- Jack S.San Diego, CA021Nov 12, 2023
Eddie was fantastic and an asset to the company.
communication between the office and myself was poor. .First after making an appointment we received an old report that shouldn't have been sent. Then we received a contract and request for credit card prior to service. have ever paid for service prior and don't intend to . Tehn received a message the day before asking if we could change time . We had no time to respond and fortunately someone could be home. when they came at the new time .
so: very happy with technician both in attitude and attention to detail
very unhappy with communication with office and request for payment in advance.
probably won't use them again after warranty period unless they clean up their office ....Helpful 0Thanks 0Love this 0Oh no 0Business owner information
SUSANNE H.
Nov 13, 2023
Hi Jack. We appreciate you leaving us your feed back. Thank you for letting us know that Eddie did a great job and that you were happy with his service. On the opposite side we are sorry that you were dissatisfied with your experience with the office. We sincerely apologize for the miscommunication. Not to make an excuse but we did have 3 staff members out due to sickness and the temps were a bit overwhelmed.
As for the credit card, we do have a new policy to have a credit card on file to hold for any job we have scheduled, we never charge the card until the work is complete.
Thank you again for you review. - Shuai Z.San Diego, CA3761Jul 20, 2023
Very good service. Highly recommended. Appreciate the work in the attic during the hot summer
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SUSANNE H.
Jul 20, 2023
Thank you taking the time to leave us a review! We are glad to hear you are happy with our services & that our crew is doing a great job. We look forward to working with you in future.
- joe g.San Diego, CA21313Nov 9, 2022
Very sad service, Clearly there are significant communication issues between the back office and service techs. We received visits even though we got email acknowledgment of cancelation, they missed that they promised to call to reschedule a service date due to rain and charged me for work never performed, though they did issue a credit that day. They never sent a contract for some work performed and failed to sufficiently inform us that we had to leave the house during an inside treatment.
There were just too many drops, miscommunication and lack of vital information for us to feel comfortable using their services. The techs who came out were fine and Melany on the phone is great.
I cannot recommend their service.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
SUSANNE H.
Nov 10, 2022
I wanted to reach out and apologize for the experience you had with our team. This is not typical of us, and I can assure you it wouldn’t happen again. Our priority as a compny is to make sure our cutomers are 100% satisfied. As it may be to late to reconcile, I wanted you to know that I’ve used your experience within our customer satisfaction process to make sure that this does not happen again. If there any way to earn your business in the future please let us know. Again, our sincerest apologies. Thank you.
- 07165Aug 23, 2022
I highly recommend this company. I have used CVPC multiple times to combat my spider issue. Javier is very professional and takes his time to explain and educate about the issues. I've seen great improvement, I recommend getting a regular servicing if you're dealing with overwhelming amount of spiders.
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SUSANNE H.
Aug 23, 2022
Thanks Cherese for taking the time to leave us a review! We are glad to hear you are happy with our services & that Javier is doing a great job. We appreciate your business and we look forward to continuing to work with you.
- Laura F.San Clemente, CA16421Feb 16, 2023
Eddie was out to do a repair at our house. He did a terrific job. Looks great, and was very efficient!
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SUSANNE H.
Feb 16, 2023
Thank you! We appreciate you taking the time to leave us a review. We are glad to hear Eddie is doing a great job.
- Joshua M.Point Loma Heights, San Diego, CA03Feb 26, 2023
The team is great. Zach came and checked our house and gave us a great written estimate for some major deck and house wood rot and termite damage repairs. It was a very good price compared to the 2 other companies we tried. A team of 3 trucks with about 4-5 guys came on schedule and completed the work in 4 days. The Forman Lee and his team did amazing work. When done Lee walked me around and showed all of the repairs and even did several extra things not on the estimate but he said 'we were here and wanted to do it right'. Amazing. I'm so glad we used a great reputable company with very good prices. Fumigation is next and our house will be good for the next 100 years!
Thank you Lee and Zach , great job.Helpful 0Thanks 0Love this 1Oh no 0 - Desiree J.Oslo, Norway81Nov 20, 2022
Great company to work with. They give us amazing service for our home and 5 rentals. They arrive on time and bugs are gone. Easton is prompt and personable.
Helpful 1Thanks 0Love this 1Oh no 0 - Tegan S.San Diego, CA112231Nov 20, 2022
I have been very satisfied with Carmel valley pest controls help in getting rid of several ant infestations at both my business and personal residence. Joe has been my service technician and he has always been very prompt, professional, friendly, and knowledgeable. He's always taken of the issue in one visit and has come back for a check up if I need it. Sabrina in the office is very cheery and a joy to chat with. She was very helpful in getting my appointments scheduled asap. Overall I have been very satisfied with my experience and would recommend them.
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SUSANNE H.
Nov 29, 2022
Thank you for your kind words and for leaving us a review. We appreciate the feedback and are glad you are happy with our company's performance and that Joe & Sabrina are doing a good job!
- Xin K.San Marcos, CA599128Jan 20, 2022
We discovered a small pile of termites dropping and you can imagine how we felt. I started going on a pest control company hunt on Yelp. Called several places and CVPC was able to quickly schedule an inspection. From Ms. Beth to Inspector Lee Edgerton, we had great experience and zero complaint. The inspector Edgerton showed up on time, he identified the area that was infected right away and explained to us what he would treat the issue and how it works. In the end, we had him did the treatment on the spot.
If you ever discover termite problem, give them a call and they will take excellent care of you.Helpful 3Thanks 0Love this 2Oh no 0Business owner information
SUSANNE H.
Jan 20, 2022
Thank you for your review. We appreciate the feedback, and are happy that Lee and Beth could help you with your termite inspection. We look forward to working with your again in the future.
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