Carolina Storm Roofing
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Scott C.
Charlotte Roofing Contractor: Residential & Commercial Roofing, Roof Replacement and Repair, Insurance Storm Damage Inspection and Claims, Gutters and Gutter Guards Installation, Skylights.
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- Adele H.Charlotte, NC88194Sep 19, 2020Updated review
Update - response to owner response. There are many false hoods written in their response, but what is expected from a company that doesn't honor their agreements?
With regard to stating I asked for many different high end shingles this is untrue. At beginning of the project I suggested two I liked, but immediately the company stated these were on back order and so THEY RECOMMENDED a product which we moved on. They never provided multiple quotes on shingles. There were never any changes or any back and forth. In the attached photos you can see why they said they cancelled - because it was going to cost them more in labor than they thought. So depending on whether you believe anything they say since they love to tell tales in their responses, they don't know what it takes to do a job. Also appears they don't have their own dedicated crews and just sub your work out while taking a cut of the profits.
The company offered upgrades such as copper valleys, which I simply accepted. Again never any changes or back-and-forth this was all written into the original quote and the original agreement. The agreement, all prices and options were absolutely finalized. I have attached a copy of the signed agreement.
It's untrue that they cancelled due to my response and/or reviews. According to them I wrote a bad review about them cancelling a contract, so they cancelled the contract? Do they have a time travel machine?
The company also never made any offers to "see what they could do" to remedy the situation, other than me paying more or having me accept a cheaper product. I've attached the email exchange. Funny that I ask them to honor their agreements and their response is to accuse me even then of being "angry" for asking them to do what they signed up for.
Evidently they cannot accept responsibility for anything they do or cause.
I hope these continued falsehoods show potential new customers what they would be dealing with if they went with this company!!Helpful 2Thanks 0Love this 0Oh no 0Sep 11, 2020Previous review**UPDATE** Scott is now threatening me with a defamation lawsuit for my bad review. Stay away!!!**
We signed a contract with Scott for a roof replacement. Two business days before they're scheduled to begin work, he abruptly calls me and tells me I need to pay another almost $9,000 above our written agreement (which was already approx 26k) if I "still want them to do the job". Otherwise, they're cancelling. Completely out of the blue. Suddenly they just didn't quote enough (even though I asked them to double check the quote before we signed).
Emails back and forth following this abrupt announcement and their only other suggestion is to switch to a cheaper product. A product all the other roofers I've spoken to have said were defective and that they don't install (IKO-Dynasty). This is the same product they had initially pushed and even tried to commit insurance fraud by saying they'd install it for "no out of pocket" costs, quoting it below my insurance payout/estimate. I believe they intended a bate and switch all along, just to push crappy shingles they probably have a surplus of. I will be notifying BBB. - Luda B.Charlotte, NC032Nov 9, 2020
I had searched for someone to replace our hail and several storms damaged roof.
My friends recommended Carolina Storm Roofing company who had done an outstanding job on their house.
Scott and Nina were very nice, courteous, and honest. They explained what needed to be done and helped us to choose the right type of shingles and other roofing materials.
The whole process was smooth, fast, and pleasant.
I can't say enough positive about the professionalism, engagement, customer care, and final result.
I couldn't be happier and would definitely recommend them to anyone.Helpful 1Thanks 0Love this 0Oh no 0 - Leigh A.Charlotte, NC10722Sep 18, 2020
As a single woman, it is always hard to find a honest and reliable business that doesn't take advantage of you. Carolina Storm roofing fixed the roof on my house and I cannot say enough good things about them! The roof looked so wonderful that I ended up selling my house and making a huge profit! I highly recommend them and can't thank them enough for the outstanding work they did!
Helpful 1Thanks 0Love this 0Oh no 0 - Jim V.Charlotte, NC01Apr 17, 2016First to Review
Scott provided an estimate within a day from my call. He was very attentive and answered all my questions and concerns. Shortly thereafter- great job done on-time!!! Thanks Scott!
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