Celine Travel

We decided to try Celine Travel because the reviews on Trip Advisor were so great. We were impressed and treated very well by all of our drivers, so thank you Celine Travel!

We were visiting London for three weeks as our dog was having heart surgery at the RVC in Hertfordshire. We needed a ride to the hospital for his visits and our ride back to the hotel to take him home after surgery. Celine Travel had a very easy to use website that let you specify how much luggage you have, and what size of car you will need. They were VERY nice to us and our dog. Our dog is very well behaved in the car, but it's hard to find drivers in London that are dog friendly and willing to risk the cleanliness of their car. We had numerous Ubers cancel as soon as we told them we had a dog.

Catalin Neascu picked us up at the airport and dropped us off when we left. When we arrived at Heathrow, Catalin was waiting for us at our Terminal and helped us take our luggage to his spacious car. He made sure we were at the right Terminal when we left as well. Iulian drove us to the RVC (and was knowledgeable of the area). We had a lovely conversation about dogs and electric vehicles which made the drive interesting and funny. Robert Pop was a trooper because he drove us through fresh snow even though his car wasn't the best fit for snow.

The pricing isn't that much more than an Uber, so I highly recommend booking them online or calling them for the peace of mind. We paid ahead of time with PayPal every time and got multiple emails confirming that our driver would be there and who our driver was.

Thank you, Celine Travel! If we ever fly from Seattle to London again, we will be in touch!

We booked the car few days prior to our trip, just to make sure that we get a baby chair, or else we could have just called an Uber... That was clearly confirmed on their website.
The car arrived without a baby chair, and when I called the office they told me that they are not obliged to provide a baby chair. When it was clearly confirmed in my booking that I get the baby chair. The owner of the company tried to put the blame on me, accusing me that I did not read their terms&conditions in details. The worst part was that she was truly hostile and impolite (just try calling for any issue and you will notice the welcoming tone!!) moreover, she criticised my accent and the fact that I was a "foreigner" (like her mind you!!!) which is clearly racist. All of it not to apologise and accept that they were wrong. And on the edge of "legality" by accepting a trip with a one year old without a secured chair... Bad service!