Clean Earth Restorations

Unhappy with their work. Took 2 months to do a small remodeling in our kitchen it's not about waiting for parts or materials bcoz we settled for in stock materials only . 1 month sending incompetent workers just to have another worker to come fix and finish the job in a week. Thomas Castillo was our project manager, keeps on contradicting everything he says. Throw his work workers under the bus when things are not being done properly. I will never recommend this company, look somewhere else. They work sloppy too knowing we still live here while we have this kitchen renovation going on.

First the good: The pack-in and pack-out crew were great! Hard-working and nothing broken... extraordinary.

Also, the final touch-up crew was beyond my expectations. Every detail was important to them.

The problem was the project management. We have done enough construction in our home to know that things don't always go well and that need change... It's the nature of projects. ALL we asked was for communication. What did we not get? Communication! Our project manager, from the very beginning, was trying to get us to do his job. He was non-responsive and dismissive of our needs and the communication between him and the flooring company was just as bad.

The plumber they used to put our washer and dryer back in did a shoddy job, had to re-do it and, after the re-do, my husband came home to a house filled with gas!!! All our project manager did was tell us to use the house fan... uh... how about turn off the gas! FINALLY they sent out a new plumbing company that did a wonderful job and was flabbergasted at the shoddy job the plumbers before had done. THEN, when when we needed the dishwasher and refrigerator hooked back up, they sent the SAME guys that almost blew our house up. I was furious and all our project manager said is that it was "who he uses".

The project managers attitude got worse and worse the longer the project went and it went WAY over what it was supposed to. We have an excellent insurance company who recommended them but I will be writing them an even more detailed review in the hopes that they no longer use this business. There's so much more that went wrong and we never felt heard or important in any of it.

Finally, when I tried to have a face-to-face with the project manager, he acted like a petulant child because I wasn't happy with his work and WALKED OUT! I have never worked with someone so unprofessional.

Just a tiny bit of giving a dang could have gone a long way with us.

Save your time and stress. Go somewhere else

update a year later: more bathroom work and their poor communication hasn't improved. They tell you they'll be at your house on xyz day, then on that day you don't hear anything from them. When you call them, you get an outsourced answering service who doesn't know who you are or what's going on in your home and they can't transfer you to real employees. I don't know how many days they're going to leave me without a toilet but they led me to believe just half a day. Understaffed or too many simultaneous jobs.

Had them come out and 2x check the drywall for moisture after we saw some white patches show up. A painter recommended having clean earth come out and check before they come out. Jeff was great and in constant contact. No moisture was found, so didn't need to use them for the restoration services. Would use them again should we run into a similar issue in the future.

Carpet cleaner galore!!
Drey, the technician, just battling the pouring rain, my dirty carpet and my couch, - never cleaned.
Great personal attitude, incredible craftsmanship,
excellent customer service over the phone.

Just a very pleasant way to spend good money for an outstanding job immaculately well done.

Used the company for the first time, based on a friend's recommendation. Won't be the last time.
Excellent job, most pleasingly done.
Sam N.

I've worked with Clean Earth Restorations for years. The entire team is top-notch. They're a family-run business and truly care about their customers. Can't recommend enough for any and all restoration needs in the San Diego area.

Can not say enough GREAT things about this company. From carpet cleaning (Lee rocks!) to mold inspections and remediation - they are my first and only call to address any needs for my family and my clients. Professional, precise, knowledgeable, responsive, this company is excellent. Thank you Clean Earth!

The best carpet cleaning service I've ever used. They are so efficient, professional, kind and affordable. I was referred by my downstairs neighbor who has been using them for 10 years! Drey was such an absolute gentleman, who went above and beyond. Kaela & Caitlyn were so kind and patient. They listened to all my needs and accommodated my schedule changes quickly and without question. Excellent Carpet Cleaning Service in San Diego County. I highly recommend them as the best Carpet Cleaners in San Diego.

My HOA contracted with this company for a mold removal project in my unit. Alex and her partner, Fidel, did a superb job. Alex was exceptional. She has great communication and customer service skills. She was patient while explaining the progress of this process to me. This is not a situation that I've ever had experience with.

Clean Earth will now estimate and bid the reconstruction phase and I really hope that they get awarded with the work. So far everyone at Clean Earth has been very nice and easy to work with. That isn't always easy when navigating and HOA/homeowner situation. They have done their best to communicate what they can to me.

I will recommend this company to others.

Excellent carpet cleaning. Available the next day. The technician was on time, courteous, friendly and efficient.