Comfy Air

Unfortunately, I had a leak Christmas Eve. Water started dripping from the ceiling vent! On the Christmas tree and ruined the presents. I just had knee replacement on the 18th so I was out of commission. I'm 69. My grown daughter went up to the semi-finished attic with a sub floor. Water everywhere leaking from the handler. Looked like the pan was off to the right, not under the whole handler, she took many videos. I. called the company that installed the unit 3 years ago. They also installed a mini split in my bedroom, thousands of dollars later this happens. They sent out a technician, wanting to charge me a ridiculous amount for a diagnostic, which I paid yesterday and was not going to be subtracted from the labor cost. They said the parts were covered with a warranty but wanted to charge me close to $2600 for labor. Here is the deal they had been out 3 times in 4 months dealing with a float sensor issue, so they tilted the pvc line, which now they tell me it's a temporary fix? Why not fix it right? The technician did this issue, plus they whole unit he said was not installed properly and he had never seen such damage before, we also recorded him. They didn't install the pan right either. But the owner doesn't say " gee I'm sorry you had major surgery, how are you feeling?" or " I know you paid cash and have always done our company right" Nope, just that none of it was their fault. Now they want to charge me for a new coil, nothing else. They need to fix the pan or the crack in both pans and both pipes are busted.
I'm letting everyone know not to deal with Comfort care crew now called comfy AC , They have
changed their name. The secretary is not helpful, uninformed, she is rude and just plain unprofessional. Breaks my heart as I liked them and trusted them and paid a fortune for HVAC. Now I don't trust them and got a second opinion. The old company tech said what is all this oil when he tilted the pipe? Well its turns out he wasn't very smart it is a Freon leak, and that is what caused the coil to be damaged, so sad I had a company not knowing much. The whole install was done wrong. You have to ask yourself, how did this happen.Be aware of this company.

Charged $300 for thermostat that only costs $50 and an additional $300 for a control panel and another $125 for service call fee. Fixed the problem, but it will cost you big time.

Comfort Crew preformed a yearly check on the A/C system. Matt B. was through. and professional, advising some ideas to keep the system running smoothly. Good job Matt B!

Danny was quick, straight to the point and professional. We will be using and referring comfort crew to all our friends and family.

Toby and Jeremy provided very thorough and professional service. They arrived on time and made sure I was as fully informed of the status of our full HVAC system and answered all of my questions. I recommend Comfort Crew and especially Toby and Jeremy.