Computer Clinic Service

This is my favorite go-to computer repair store. Excellent value and competitive prices. I go here to get laptops fixed, and ram added to desktop computers. Every time I am pleased with the results.

Bait and switch on quoted service. Never fixed the issue. Overcharged on price. Extremely poor customer service. If I could give negative stars, I would. Proprietor is a dishonest person.
I would bet that he never even looked at my laptop.

Overcharged me. We agreed on a price to repair, showed up on my cc bill for more than twice as much. Called and he wouldn't adjust the price. A year later still having the same issue again so their repair was temporary.

Charged me $95 before he even diagnosed what was wrong with it and after agreeing to that price couldn't find my laptop, and then once he found it the next day mind you, he didn't call me I had to call him. When I got in contact with him he wanted to charge me an additional $169 and added "if you let me fix it you can make 5 or even $600 dollars selling it" finally I decided not to use his services, before I left he said he would buy it for $100. The day I dropped the laptop off for repair that evening I had my son call the shop to see if anything he told me would differ via a phone inquiry and sure enough it did. It seems he takes a fee promising he can fix the problem but once inside that $95 to $120 becomes a diagnostic fee none of which is transferable to the actual repair cost, you would think at least a percentage would be applicable.

Make sure to get a second opinion. Computer clinic stated my screen was not working correctly and I subsequently asked for the machine back. Upon having another actual Macintosh certified repair tech test the monitor (they are not certified), there were no issues with it (see photo below). You get what you pay for.

Brought in my PC because Computer Clinic had done a good job on a previous PC that I owned. Dropped it off this morning and it was fixed by the afternoon. David was very knowledgeable and explained that the generic charger cord was using too much voltage and had burned out a part in my pc, which he replaced. Paid the usual labor cost plus a small fee for the new cord. My PC now works like a charm, and I couldn't be happier. If you're looking for fast, reliable and friendly service, I would definitely recommend this place:)

This is simply the best place in town. The service is personal, the repairs are nothing less than magic, and the prices are far too low for the degree of professionalism. I have been a faithful client on Mac, Windows, Tablets, Phones (both Samsung and iPhone) for a decade.

This should be your first stop!

I took in two MacBook Pros where I wanted the hard drives on each swapped out. On one laptop, I already had the hard drive I wanted installed. And on the other, I told David, the owner, that the drive was encrypted and I couldn't figure out how to format it without the FileValut password, so I just wanted to replace the hard drive.

He told me it would be $120 per computer per hour of work, plus $179 for a new hard drive. I offered him $400 for everything and we agreed, and I paid ahead of time. To be fair, I will say that David completed the work in just a couple hours, and everything worked as expected.

However, I will not do business with him again.

When I picked up my MBPs, he conveniently forgot to give me the hard drives he had removed, and the USB case I gave him that contained the hard drive I was supplying. He returned ONE hard drive and the case, and when I asked for the second hard drive, he started talking about "my guy" to whom he had given the hard drive because of some vague reason that I didn't understand. I asked him several times, "you mean to tell me you don't have my hard drive here even though I just gave it to you two hours ago?". He started to tell me about the "great deal" he was giving me on the new hard drive, "I only charge you $179." I told him I appreciated it, but I never agreed to give him my old hard drive. This was on a Friday and he told me he would have my hard drive back on Monday.

Over the weekend I went to open the MacBook Pro myself and I noticed one of the screws was misaligned. The reason this stood out is because I remembered it was the same screw I had problems with a few weeks before. This made me believe he never opened the computer, and that he only formatted the existing drive but still charged me for a new one.

On Monday I called him and I told him I didn't think the hard drive was replaced, and I wanted a refund for the $179. He went on again about "my guy" and that he would talk to his guy on Tuesday since "my guy" was closed because Monday was a holiday.

Tuesday afternoon I went back to the store to talk to him in person. First he asked me "are you sure the laptop had a hard drive when you gave it to me?" I emphatically told him "yes!" Then he asked me "are you sure it was a 1TB drive?" Again, I told him "Yes!" Eventually he wrote me a check for $179, which I cashed immediately.

I am convinced that David was counting on the fact that I would not ask for the old hard drives, and therefore thought he could rip me off $179. Fortunately I was able to get my money back, but I no longer have the data that was on that encrypted drive.

I have worked with computers for 30 years,so I can only imagine that someone who is an average user would have easily fallen for this scam. It makes me wonder what other ways customers here have been ripped off. Again to be fair, I will say that this is pure speculation on my part and I cannot prove that he was trying to rip me off. Maybe I am wrong and it was an honest mistake. But I would be very surprised if that was the case.

A friend recommended this place to get my macbook fixed. Total waste of time and money! Feel like I was cheated. The gentleman at the front told us that its most likely due to a bios issue by just looking at the laptop. We asked him a couple of times if he was sure. He kept saying that he was definitely sure, emphasizing on his experience dealing with macbooks. He quoted us $120 to get it fixed and told us that he would call us after 2 days to collect it.

After two days I never received a call and then when I called I was told that the laptop was not fixed and the bios didnt seem to be an issue! I was asked if there was any water damage. I told him that I took the laptop to an apple store prior to bringing it to them and the genius bar gave us a printed document that stated that there was no water damage after initial diagnosis. He then told me that he would call me the next day. We waited till late afternoon the next day and yet again, we never received a call. We called them again only to be told that it might be a logic board issue and it would cost us $357 more!!! At that point was I told that the $120 I paid was for labor cost and that I would have to pay the $357 on top of it. RIDICULOUS!

I told them I wanted my laptop back and went over to pick it up in an hour. When I went in I was offered money to sell it to them in its broken state. The offer was lower than the labor cost itself! So basically they offered me $100 for the laptop while I was already duped of $120. I politely declined and left the place never to come back for their services.

I wont recommend their services to anyone!

I took my computer to CCS to scan for viruses. They immediately, without discussion, said they would wipe my drive clean. At home I tried restoring my backup but must have done something wrong so I took it back for assistance, reluctantly, with the backup-drive despite my misgivings. I stood with them while they tried to figure out what to do and became very nervous because it seemed as though they knew less than me - not good. It took from 10 am to 7pm. I picked it up and there were NO applications. The computer was basically useless. Next morning, a Sunday, I called PC Mango, Eduardo Maal. He invited me over right away and within 2 hours it was completely in operation...on a SUNDAY! https://www.yelp.com/biz/pcmango-macintosh-and-pc-business-services-reston-2