Crown Leveling - Austin

After noticing hairline cracks throughout our house, we were concerned with the integrity of our foundation. After calling Crown Leveling, we were scheduled for an inspection the next day. Robert was absolutely amazing! He thoroughly answered every question we had. It's obvious that over a decade of experience qualifies him as an expert! If you have any foundation concerns/issues, I highly recommend reaching out to Crown Leveling!

We were in the options period of purchasing a home and I was trying to obtain two foundation inspections at the suggestion of a home inspector. I had difficulty trying to obtain one foundation inspection let alone two inspections within five days before our options period ended.

Most structural engineers were charging anywhere between $600 - $800 for a foundation inspection within a loose spec of 6". Most foundation repairers were charging between $100 - $300 for a foundation inspection within a tighter spec of 4". If it's 4" and over it means there are problems and you will probably spend between $5000 - $20000 to fix the foundation. For our second inspection we went with Foundation Guru who charged $185 for the foundation inspection and scheduled us in two days.

However, Crown Leveling scheduled a FREE foundation inspection the NEXT DAY! During your options period, time is of the essence especially with a tight escrow period trying to make a homestead exemption. The admin Jamie was a pleasure to work with over the phone. The owner went out to the house the next day. Crown Leveling is honest! They came to the same conclusion as the Foundation Guru that the foundation looked really good and was way under 4". I opted not to pay a small reasonable administrative fee for an expedited written report as I had already obtained one from the Foundation Guru for $185. But I believe if you can wait one week for a written inspection report where time is not a constraining factor, it is free as well. Thank you so much for the free foundation inspection and peace of mind in proceeding with escrow!

Very poor customer service in regards to scheduling and getting inspection. Office staff are appropriate to schedule appointments, but we were not even able to get the inspection. Inspector very rude and condescending. I was told they would call ahead for my appointment and they did not call ahead, even though I called in the morning prior to the appointment time and clarified the request for a call ahead so we could be sure to be at the property when the inspector arrived. Inspector just came and left a useless card when no one answered the door. Still didn't make a call. Three weeks wasted waiting for this appointment. With cell phones, texting, and such ubiquitous these days, I would expect customer service more in keeping with respecting the time of the clients and the inspectors. I would imagine not following through on call aheads wastes their time as well.

Lets just say the lack customer service saved me - had them out to complete an estimate and explained that we had issues from another company not responding or leaving us in the dark and all we want is someone to communicate with us, shoot straight, and fix things once in for all. Spent over an hour with the owner himself doing the walk thru...said he would send out a plumber for a hydrostatic test...nothing, called, nothing, left messages, nothing several calls at this point - wife catches one lady on the phone, said they were getting it to us (2weeks at this point)...nothing - 3 weeks in I call and leave a message then my wife gets a voicemail that they are sending a quote - recites my email.....said they were sending it...NOTHING...I get a call as if I was a new customer...........R E A L L Y ! Imagine how they actual work will turn out if it is this hard to get a quote. Needless to say we have had 2 other companies come in, shoot straight and had a quote to us same day - all while spending time with us and letting us ask our questions...THAT is customer service.