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“Dan was so helpful and honest in getting things squared away after going through hell with the DMV.” in 6 reviews
“I needed a surety bond for a used car purchase and they were able to do this for me very quickly and hastle free.” in 3 reviews
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Business Auto Insurance Commercial Insurance Business Insurance Workers Compensation Property Insurance Contractors Bonds Contractors Insurance Mercury Insurance General Liability Insurance Surety bonds Auto Insurance Homeowners Insurance
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Overall rating
15 reviews
5 stars
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2 stars
1 star
- Alexis D.Santa Cruz, CA5733091198Aug 8, 2012Updated review
My insurance premiums keep getting cheaper and cheaper since I wrote the first review.
My insurance agent, Dan, has been impeccably helpful. Frankly, all three staff members are courteous and willing to help any customer(s) as much as possible.
This is the place to come to find the lowest rates and receive genuine help.
By the way, Unitrin is now Kemper Specialty.Helpful 1Thanks 0Love this 0Oh no 0Jan 6, 2011Previous reviewI've been with Unitrin Insurance for a year now and I got it through this Mercury Insurance Group that's located right by the DMV.
I just renewed my 6-month policy with them because after going around getting quotes from over a dozen of insurance places, nobody seemed to be able to beat $280 for 6-months. And, I have three points on my record so $280 is not bad at all.
The only reason why it's not getting five stars is because the customer service is OK. The only time I received superior service was when I actually first got my insurance. After that, every time I walk, they don't shake my hand, their hello's always sound a bit awkward as if you were a complete stranger walking in and they make me wait outside their office(s) before their ready to call me in. I think they could do a better job with the customer service. - Christian D.Imperial Beach, CA753Mar 4, 2024
never write a review , but unfortunately spoke with Mary at this office who was completely rude, was asking questions about my policy changes and was told that it was mailed to me and i probably didn't read it, i asked her not to be rude and that she's the professional here that has all the information to which she laughed at me. Very dismissive , not helpful, attempted to contact mercury insurance but because they are third party vendors nothing can be done. so continue working with joanne , but i recommend staying clear of Mary
Helpful 0Thanks 0Love this 0Oh no 0 - Roman N.Lemon Grove, CA011Aug 13, 2018
Great customer service by Joanne. Strongly recommend this place to also to get the best deals
Helpful 0Thanks 0Love this 0Oh no 0 - Mad M.Manhattan, NY031Jul 21, 2018
I got my workers compensation and business insurance here. It ROCKED. Everyone that works here is so cool and funny. I look forward to coming to the office to see them because they are more like friends than insurance agents. Do yourself a favor and walk, don't run to CSS. KEEP ON ROCKING CSS!! Beep beep!
Helpful 0Thanks 0Love this 0Oh no 0 - Laura H.Chula Vista, CA874619Jun 29, 2017
I walked in to this whole in the wall place looking for an auto quote. The office is cozy, I was greeted right away by Dan & Joanne. They go above and beyond here for you. Attention to detail is on point as well. Looks like they do a variety of insurance besides auto. Homeowners, General Liability, Workers Comp, Bonds, I also over heard someone getting help with their truckers license paperwork. I'd loved the vibe here. Everyone is professional and they make sure you've taken care of everything before you leave. 5 stars from me!
Helpful 0Thanks 0Love this 0Oh no 0 - J D.Chula Vista, CA0221May 12, 2017
I highly recomend this company. I needed a surety bond for a used car purchase and they were able to do this for me very quickly and hastle free. I found them to be very honest and straight foward. I was in and out of their office in 15 minutes. Great service!
Helpful 0Thanks 0Love this 0Oh no 0 - Cirilo U.Coronado, CA106Dec 17, 2015
My partners and I recently opened up our new business and I found Dan on Yelp. He was prompt, professional and got us what we needed for our business. I highly recommend him for any of your commercial business needs! Thanks for taking care of us!
Helpful 0Thanks 0Love this 0Oh no 0 - Corrie G.Santee, CA0525Nov 30, 2015
Pete Garcia very friendly and helpful 0 fees he was adding me to my husbands insurance very fast and helped with all my dmv paperwork. CSS is the best.
Helpful 0Thanks 0Love this 0Oh no 0 - Emy P.Spring Valley, CA2083731Mar 30, 2013
Loved the service here! Dan was so helpful and honest in getting things squared away after going through hell with the DMV. I would definitely recommend this place to anyone who's looking to get surety bond to satisfy a DMV requirement.
Helpful 1Thanks 0Love this 1Oh no 0 - Bree F.San Diego, CA0201May 10, 2007First to Review
this family run office was a welcome oasis for this girl with a dui. there are easy going and non-judgemental. next door to dmv- made my life easy.
Helpful 3Thanks 0Love this 1Oh no 0
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