DEAR Services

Jordan & Dario were very knowledgeable and accommodating. No pressure, thanks will consider there company first on my project to come.

Gustavo Diaz

If you see the Dear in your driveway, LOCK YOUR DOORS & RUN!
This company is deceptive, fraudulent and preys on the elderly. My 93 year old grandma had a small leak that she couldn't find. She Googled for a leak detection company and Dear Services came up. She arranged for them to come out to find the leak. The minute they stepped into her house, they ignored her repeated request to focus on the leak and fraudulently and aggressively coerced her into signing a contract (& home improvement loan) to replace her water tank and all of the plumbing lines and fixtures in her 1600 sq ft, 1.5 bath, single level, open crawl space home for $44,000! They told her that they would replace her water tank with a tankless system that "hangs on the wall" and showed her a piece of corroded pipe that they claimed was from her home. The pipe they showed her was so clogged and corroded that barely any water could get through it. How were they able to bring to her a piece of her own piping without turning the water off or running any tools? I'd love to know. She repeatedly told them that she wanted them to find the leak before they did any work. They told her that they checked the toilets and said those were not the source of the leak and promised to send the leak detector machine out the next day to find the leak. She repeatedly told them that she had macular degeneration in her eyes and couldn't see the contract they put in front of her, but they had her sign it anyway and told her she had three days to cancel. They did not give her a copy of the contract and an hour after she signed it, before anyone could even possibly have had a chance to review it for her (had they given her a copy), they had two technicians out to the house to start working. They never sent her a copy.
They told her that they would install a tankless hot water heater, and instead they installed a standard 50 gal tank with an expansion kit that was not installed to code (not secured to the wall & too close to the tank). The new plumber she got later said it was so close to the tank that it would damage it within 2 years. When she questioned them about the bait and switch, they said "oh that is what we are going to install in the pool house" (a detached ADU on the lot) and my grandma said "oh no you are not. I specifically told you not to touch anything in the pool house and that you were not to do any work out there." The next day the leak detector guy came over and, in talking with him, my grandma discovered he was a 3rd party contractor, hired by Dear Services. The first thing he did was check the toilets and found one of the toilets was the source of the leak. Supposedly, Dear Services checked the toilets the day before and they said they weren't leaking. Another lie. After the leak detector left, my grandma decided that she did not trust Dear Services and called them to cancel the contract. Dear Services only worked on her house for 5 hours on that first day. Two technicians. During that time, they replaced her hot water tank, installed an expansion kit on the tank, and put MULTIPLE holes in her walls around the house to access the plumbing. For that, they are charging her $7000! A week later, she still does not have a copy of the itemized invoice.
My grandma found another plumber to come out and look at her house and he said she didn't need to replace any of her plumbing. All she needed to do was reset the toilet and replace the flange. Less than $200 of work for the plumbing, but thanks to Dear Services, she also has to find and pay someone to repair all the drywall.
Dear Services is a horribly disgusting and predatory company. They should be absolutely ashamed of how dishonest and deceptive they are and for taking advantage of an elderly person. PLEASE spread the word far and wide - protect your friends, protect your family. IF YOU SEE THE DEAR IN THE DRIVEWAY, LOCK YOUR DOORS AND RUN!

This service is extreme professional
and thorough. I am grateful for their time and effort to make my home safe. Every electrician and supervisor was fantastic.

I asked Dear Services to perform a service check on a furnace they installed for me last year. They did. They warned me that the pressure was too high and I needed to have something done to relieve that pressure. They said my duct work was leaking, had some connection issues, and needed to be cleaned. They did not say that would fix the pressure issue. When they finally came back to give me a quote, for Aeroseal, duct repair and cleaning.. they quoted $12,900. I asked them to send me pictures, a video on aeroseal, and to break down the quote into separate services. They only sent me the quote. And the one they sent me was $14,000.!!!!!!
I googled Aeroseal. Average cost is $2000.
I spoke with another company,land for a single level home of 1400 sq ft,they quoted $3600.

I know dear services ripped me off on that furnace, but this was an attempt at highway robbery.

Be careful if you call them in for repairs or even a quote.

Gerardo helpful, informative and does the job well.for and house hus very detailed specially in smoke detectors, receptacles and switches replaced.separing the old technology with the new. Thank you I recommend him to any job.

Gerardo was fabulous. He was very personable, educational and let me watch and ask questions. Most importantly he solve my electrical problems. I highly recommend Dear Services and suggest you as for Gerardo.

They are greedy all I can say we put ac of $11000 you want we use just 2 days , every year there is problem they want extra money why I spend $11000 on you and same ac my neibour did from budget sounded energy $7000 , I did a stupid mistake I get service from them they told me 10 years warranty now they saying no

Run from this company. You've been warned. I can't say anything good bout this place.

If I could leave zero i would. Just like another review someone left this company tried to snowball my elderly parents!! Tried to pressure them into a contract for a bid 4x what anyone else was bidding! Be careful! Be smart! Dont sign anything until you get other bids! And if you are older maybe have your kids or friends help oversee the "contract"!!!!!

If I could give a zero I would. I purchased an A/C unit and new furnace from this company about 2 years ago. They left the cover to our crawl space open and they didn't hang our new refrigeration lines they installed.

We recently called them out to do service on our system and ducts. An employee named Daniel JC came out told us our system was outta wack went under the house and claimed we had an infestation and that he found dead rodents (he took pictures of some light damage on the ducts but not of any proof of any rodents). He said that he needed to call his project manager to get us a quote for the damages.

Insert Robyn M she shows up and tells us everything that is "wrong". She fear mongers and tells us that if we run our system we could blow up our house. She quotes us 21k for new ducting for the house, then contradicts herself and essentially tells us that they did a poor job to begin with.

We called and got a 2nd and 3rd opinion both laughed at DEAR services opinions and quotes. They proceeded to tell us we got ripped off on the install and that they were trying to charge us at least double what it would've cost us to run new ducting for the house.

Long story short run away as fast as you can from this place. You've worked to hard for your money to throw it on the burning piece of garbage that is this company.