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- Mark L.Tenafly, NJ03Mar 25, 2024
An incredible customer service experience two years after a purchase!!! I moved into a new home in Delray Beach two years ago and spent a few months in and out of Designers Mark furnishing our home. Dimitri and his entire staff were amazing. We purchased a bunch of furniture, bar stools, and had Designers Mark install blinds in every room of our brand new home. Fast forward to one month ago-almost two years later- when we woke up in the middle of the night to a large crash and realized that one of the motorized blinds covering three large windows had ripped off its install and crashed to the floor. The next day I sent pictures and videos to Dimitri assuming nothing would happen as it was two years after install. Dimitri took over and immediately sent his install team out who determined that the install was faulty. Shortly thereafter he had a drywall team out fixing all the damage to our walls. Then he sent a painting team out to paint and match the existing dining room color. All of this was done via numerous phone calls/texts and emails by himself. A week later he had the install team back to install a brand-new electric blind covering the three windows. What I thought would be a terrible experience costing me thousands of dollars, turned into one of the best customer service experiences that I've ever had and at zero cost to me! Everyone makes mistakes but it's what happens after a mistake that everyone remembers. And Dimitri was fantastic! I can't thank him enough for his incredible customer service as well as tell everyone that if you are looking for a great designer furniture store, I would highly recommend Dimitri and Designers Mark
Helpful 0Thanks 0Love this 0Oh no 0 - Jane G.Fort Lauderdale, FL04Jun 30, 2022
It was such a pleasure working with the team at Designer's Mark. They helped me choose a couch, accessories, and a rug that compliments my current color scheme and style perfectly.
Helpful 0Thanks 0Love this 0Oh no 0 - Jill K.Fort Lauderdale, FL1994Jun 14, 2022
These is nothing around comparable to this store & showroom! The level of sophistication and uniqueness to their selection of furniture, brands and accessories can't be beat. Our go to showroom for fabrics, wallpapers, furniture and accessories. Not to mention the owners, Lucilla and Dimitri are so lovely and helpful to work with as well as the manager, Katherine and the entire staff. We are forever grateful for their guidance and help.
Helpful 0Thanks 0Love this 0Oh no 0 - Dana S.Coconut Creek, FL01Jun 14, 2022First to Review
As a designer there is no other place I feel as comfortable and confident sourcing quality furnishings, lighting and accessories. The level of service is second to none, there is always someone on hand to assist with any decision making and or questions. The accessories are on point and current. The wallpaper section is my happy little corner as you can always find the latest books on display. And not to mention they make the best cup of coffee. 5 stars all around for Designers Mark.
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