EarthWise Pet Southlake

This review is just for Nicole- she is wonderful, welcoming and well informed about various issues related to dogs. Initially I was appreciating a $12 self wash section for dogs but soon realized that the store is unique and loved everything about it.

Thankyou Nicole - love your store because of YOU! I can say that all store owners can learn some customer service etiquette from you.

Took our cat there this morning for grooming. Bad idea!
They have 5 groomers in a too small room. Too small for 5 dogs, let alone introducing a cat into the mix. Not sure why they ever agreed to our appointment. Nice enough folks, but don't take your cat there; or a dog if it's skittish around other animals.

This used to be our go to spot for pet supplies and grooming. They lost us as a customer because of their stupid "pick up rules and extra charges". My wife was running unexpectedly late to pick up our pooch when the gal said we would be charged extra for every 5 or 10 minutes (can't remember the exact number) we were late. Not very customer friendly so now it is only Hollywood Feed and Elite Suites.

Dawn and Joe, the owners, are fantastic. They are so knowledgeable about pets that we often go to them for advice before going to our vet. We tease Dawn that we owe her for consultation fees. They care so much about our fur babies that they really want to help.

The entire staff here is so helpful and friendly, and seeing Lexi is fun too.

They have a variety of food, treats and supplements and will help direct your choices if needed. You'll never need to go anywhere else.

I dont have a pet, I dont know how much dog food is, I got the bag in my pics for a giveback pet charity .
The customer service was great.Great location.

Why would you not accept new clients? Really? It's a dog bath and nail trim not an operation.
I forgot second time I called this place and received this response. Stop telling folks you do this business if you cannot. If I went in to a pizza place I would expect to order a pizza!

Yes this is the place to be if you own a dog or a cat I suppose. I have dogs. So I'm not exactly certain if they have cat stuff. I'm not sure why I never reviewed this place. I think I may have forgotten since I waited like a year or so to get in for grooming. I mean I felt like I had won the lotto a little bit when I finally was able to start coming here. It's really close to my house within 5 to 10 minutes drive and it is so cute in there. The people also make this place great. They're not snobby like some of the places in the area. They're friendly and they always remember your name. Also even when I'm fat and bigger than some of the employees they still help me with my dog food by taking it to the car. LOL. All jokes aside, the groomers are great. I've tried several of them and they always do a phenomenal job with my dogs. I will rearrange my schedule to make sure I go to Grooming. That is how much I appreciate being able to partake in this business. Also all the employees know so much about the food and always have great suggestions. I will keep coming to the store as long as I live here. The prices are in line with other places for pet needs. This isn't the place you go for overall pet supermarket stuff. This is a boutique food/grooming place where you're looking for some thing outside of what they offer at Petsmart or Petco. It's just such an amazing place for my dogs' grooming, treats, toys, bedding and food needs. I highly recommended them! 5 star service and business for sure!

Simply the best pet wellness store ever! The staff are very knowledgeable and eager to help. The groomers are top notch. i am 100% confident in their products and services! I won't shop anywhere else for my pups.

Love the people here. They always make me and my fuzzy boy feel welcome and important. Great customer service, quality products.

They are great and extremely knowledgeable when your pet has special nutritional needs.