EG Tax

I've used EG Tax for almost 20 years. I moved to Florida 13 years ago and would email my tax info to the corporate office. Usually they had one of 3 folks do my taxes. All 3 are gone now, retired. But I usually had very good service.
This year I'm running late, and needed the extension, no problem. They said they'd get to my return as they caught up, again, no problem.
But this past week, I've called and emailed numerous times just to get a status of my return and to ask who is doing my return. I've left many messages to just return my call and let me know.
I have yet to get a return call or email. And yesterday was a tipping point for me.
The receptionist stated she couldn't or wouldn't get a status for me and she couldn't access the system to find out. She stated no one who could access the system would talk to me to just give a status. And I will have to wait till next Wednesday for her manager to get back from time off to answer any questions. Basically I was told tough luck, nobody can or will help you. VERY RUDE.
If and when my taxes get completed, will determine if this rating stays at 3 or goes down to lowest rating possible.
EG Tax was wonderful for years and big on they weren't H&R Block. Looks like that attitude has changed and they've become what they tried to avoid. Very unprofessional.
And all it would have taken is a simple 2 minute phone call to avoid this type of review.

We get our taxes done there every year! We always see Maria and couldn't be happier with her and EG tax!
We have had some questions off season and Maria is very responsive! Thank you Maria!

Made a virtual appointment for 6:30 pm, they called said they were running late. I called back at 7 and 7:45pm.... Still they were running late. No it is 9pm, why would I want to do my taxes now almost 3 hours after my appointment and still they haven't called me. Super unprofessional

They are professional, courteous, and responsive. VERY reasonable rates, efficient appointments, thorough work done. I have a preparer so good, I won't tell you who they are!

Happy happy tax season! I had a lovely experience with EG Tax services and was able to get my taxes done in 15 -20 minutes. Chris Fabian was wonderful to work with and his office decor is pretty rad with all of the matroyshka (nesting) dolls. Such quick service and I will be back next year.

Eg saved me. I tried to do my taxes my self messed them up and didn't fill on time. Eg came to my rescue. I will tell everyone to use them. Thanks again EG.

Tony

Horrible, do not go here. My mistake. They screwed up and it cost me almost 700 bucks. And charged me 128 for the screw up. When I went to the state they said I would have to sue EG to get any money. And gave me the run around for a month before finally admitting they made a mistake. I'd give zero if possible. Be warned not worth the trouble.

I've gone to EG Tax for 25 years, mostly to the Niagara Falls branch and received good service. I would go to Bill, Esters Husband. Six years ago I moved to SW Florida and was delighted to find there was an EG Tax in Naples, where I know that Bill and Ester retired to. This review is specifically about the NAPLES, FLORIDA BRANCH.
Bill is not doing taxes any longer. I'm not sure if Ester is actively doing tax either, but she did step in last season for us. The tax season was extended last year to July because of Covid. I had made our appointment for sometime in June and Paul was not there. I assume he gets laid off each year after the bulk of the appointments are completed but there was no one available to do my taxes. Calling up to the Falls office was a little frustrating and it took a few calls before they got hold of Ester. So I ended up getting my taxes done by the deadline.
This year Paul did our taxes on April 6th. So here it is June 11th and no Federal refund yet. We tried to call EG Naples and you can't even leave a message. Today we will try The Falls again.
I'm 65 this year and hate to switch tax services at this point in my life but feel like the service has just dropped off to the point where I have to. My 2 star rating is commensurate with the service I've gotten since moving to Florida.
Had I done a review while living in Buffalo and using the Niagara Falls branch I would have given a 4 star rating.

EG Tax is one of the most affordable, easiest tax prep companies to work with in the WNY area. I've been using EG Tax for years and have never had an issue. I usually work with M R at the NF Blvd office in Amherst and she is always courteous, kind and professional. She spends the time needed to get everything right and is willing to answer all of my questions. If she doesn't know the answer right away, she knows where to look and gets the answer right. She is also very principled and follows the tax law to make sure you won't end up in trouble.

I would recommend EG Tax to anyone who's taxes are even a little complicated - they can help take the worry out and make sure it's all done right.

Poor customer service. District manager M. R. Is inappropriate acts like an IRS agent with poor communication and etiquette skills.

So disappointed. I asked for my W2s back and didn't even attempt to inquire why. She knew she was out of place.