Electronic Service Squad

BLUF (bottom line up front): STAY AWAY!

When I found this shop I was excited to find someone that was willing to work on my Sony HT-ST5000 sound bar (don't get one, but that's another story) so on June 21,2001, I brought it to Electronic Service Squad. The appearance of the shop is rough but looks like work gets done there. The lady at the front desk seems rough too but not hard to deal with.

Long story short a month after dropping off the equipment I called to check on status. Nobody answered so I left a message. On July 31 the lady called to basically tell me "we're working on it. Don't call us, we'll call you." Today, six months later, I went there to tell them to not worry about it, don't fix it, I already replaced it. I also asked for a refund of the $29.99 diagnostic fee, as I think it is the least they could do after keeping me waiting for 7 months. I was told that it would've gone towards the repair but since they could not repair it, there was no refund.

Based on my sample size of one, I cannot recommend this place for any real electronics repair work.

I was initially excited about getting my TV fixed here because we were going to save a lot of money but there was a miscommunication after my husband dropped off our TV to be fixed. The TV had been there too long after it had been fixed and they got rid of it before I was able to pick it up. When I called about it I was screamed at on the phone and treated very disrespectfully. I was nearly in tears by the end of the conversation. In the end I wish I would have taken it somewhere else that wouldn't have thrown out my TV and has better overall customer service.

So my TV picture went out but I still had sound. Found this place online & decided to take my TV in. Hours of operation said 12-6. Got there at 1pm and no one was there. I should have walked away then. Called them later in the afternoon & they said "Oh we're here now"... they said it would be 24-48 hours for their diagnosis... almost 4 days later I called & was told that it would be $224 to fix my TV. When I asked what the diagnosis was the lady who is extremely rude and unprofessional said they'd tell me after it was repaired... I'm sorry what!!?!! You only guarantee your work for 60 days, won't tell me what's wrong with my TV but want $224. Called around noon to inform them I would just pick it up that I was just going to get a new one. Got there at 6:40 and the TV was apart & everywhere. Had to wait another 30-40 minutes while the lady sang off beat, tapping her fingers & smacking gum. All just to get my TV and leave only for her to try to attempt be rude again about me picking it up. Would you go to a mechanic and pay them for repairs without knowing what was being repaired? So all this lets me know that they are shady & will never get my business.