Elegant Nail Spa " Red Mill "

***Original five star review was over a year ago:

I have been a satisfied customer since I moved to Va Beach. So much so, that I've followed the owner Andy until this salon was built. That's when I met Teresa. She is my forever nail girl. She takes such great care of me and she knows just what my nails need. She has a kind spirit and her "girl friend" comments make me smile. Every appointment with her is enjoyable. I leave the salon feeling beautiful each time.

If you hadn't had it yet, try the collagen gel pedi. I get it every three weeks and I feel like I'm walking on clouds. Amazing!!!!

Truth be told, I had one bad experience over a month or so ago when Teresa wasn't working. I'm not one to complain. So I didn't say anything. During my next appointment, I was telling Teresa how thankful I was that she was back and I told her about my rushed and painful experience with another nail tech. Again I'm not one to complain, so I wasn't expecting anything out of it, but I did mention the issues I had from my prior appointment with Sophia. I just wanted her to know what happened so that what I experienced didn't happen to another customer. She apologized and that was that. Being a long time customer, I guess I felt that my concerns were dismissed at some sort. I also left Andy a voicemail that day, sharing my conversation with Sophia.

Anywho, at the end of the day, when you find your nail person, don't cheat. Just wait for their return. I learned my lesson. And don't let one bad experience defer you from this salon. See Teresa and she'll make sure you're happy with the results. Promise!

***Edited my review one year later: one star only because I found a gem (Teresa).

A lot has happened this past year. The customer service experience had surprisingly declined. I no longer felt welcomed and there was an uncertain tension in the air. After Teresa had parted ways with the salon. I'd thought I'd give them another chance. I made an appointment with Lily. When I came in, I wasn't greeted like the normal customer. Andy's mom just looked at me and walked away. This was shocking because she was so sweet and used to do my mom's nails. She knew my mom was sick, and would always ask me (before she passed) how she was doing. So, this was quite bothersome. I waited for 45 minutes after my appointment time to be seated. During the entire time I was waiting, nothing was said to me by anyone, not even Sophia. Lily however was very sweet and kind and she did an amazing job. I asked her if she would do my nails again when I returned. Her reply was yes. So I finally found someone that could do my nails almost as good as Teresa.
A few weeks later, I returned for my appointment with Lily. Again no greet, this time, Tiffany was at the front desk, and she said nothing, and walked away. Lily had someone at her table, so Sophia had me sit with Ming. This is normal, for another tech to prep your nails, while you wait, so I had no worries. Ming has done a few pedi's for me. But, my entire appointment ended up with Ming and no one says anything to me, not even Lily. I honestly felt like I wasn't wanted there. It's completely hurtful after the 8 years that I've been a loyal customer, from Nails Plus to Elegant Nail Spa, I followed Andy even to his uncles salon while he was waiting on permits to open up Elegant Nail Spa. I remember when Andy and Sophia had their first born baby boy. The history and report were there.
I have always given everyone the benefit of the doubt. That's very clear in my original review, so changing my review to one star isn't easy for me, but it's important for Andy to know that they've lost a loyal customer as well all of my friends and family that I've referred, for good. I will no longer praise this salon. I guess the saying is true, "money changes people".

Thankfully, I've reconnected with Teresa. She is genuine and she cares about her clients. At the end of the day, customer service matters.

Lets start off with a question, Why does this place have such a low score? I have a couple co-workers who go here so I went based on their recommendations and didn't really pay attention to the reviews. I'm really glad I didn't bc I could have missed out on coming to a wonderful nail salon if I went based on their review score.

Lily was my nail tech and she was amazing. She took her time and really made sure my nails were perfect. I was so impressed with how great my nails came out. Not only with the design but the size and shape. She gave me exactly what I asked for! It was so nice.

I have been trying a few different places to find the one that was my favorite and this location is definitely at the top of the list now. Can't wait to come back and try more services!

Great nail salon. However I wish they had a room for massages because Jenny is amazing. Highly recommend, she only does upper body massages while you are sitting in a regular chair. She def needs her own room or at least a privacy curtain for her customers.

They had it going on.

I don't normally get pedicures but this place was so nice and clean!!

The customer service was amazing. I thought the prices were reasonable as well, especially for what you get!

I can't wait to go back and get my feet done.

I loved my nails, they were exactly what I wanted!
I got acrylic nails and online it said that they were $40 but I was charged $70, other than the confusing price I loved this place. The people are so nice and fast without doing a messy job!

It's very nice looking inside, modern and chic but the appointment felt very impersonal. Like "come here, sit." My pedicure lasted 30 minutes not 45 as described.
Within a second of applying the top coat he got up and went and came back with my bill- I paid with cash and then he just looked at me so I asked if I could stay in the pedicure chair while I dried - no exaggeration there was at least 15 empty pedicure chairs and he said "no you dry up front" and grabbed my stuff and started walking up front.

Also the mimosa tasted like sunny d. didn't taste any champagne.

Vivian & Leakeana are both amazing! I book with whoever has the time I want and they both do such a great job everytime. Attentive and kind and take their time with each nail. Highly recommend them.

It's usually really hard to find a decent nail place because they say they can do it then it never really looks the the picture. I will say however I'd definitely come back here again and get my nails done. I had Lily and she was very kind and attentive to detail. She listened happily when I made tiny requests and I was pleased with the outcome of my nails because they actually matched the picture fairly well, with her own touch as well!

Saw an ad for this place on Facebook, very happy we checked it out! The interior is warm and welcoming and the staff are sweet and attentive. They've got a huge selection of pinks, nudes and sheers. Teresa did our fills and they came out perfect. I'll definitely come back. 10/10

My experience with Vivian was GREAT today, you get her full attention from start to finish. She knows her stuff, beautiful service and skills.
Highly recommend