Elite Insurance Partners
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Review Highlights
“Shared information and was actually looking out for my well being and NOT just selling me the highest priced product.” in 2 reviews
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About the Business
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Jagger E.
Elite Insurance Partners (EIP) is an insurance brokerage representing over 30 carriers throughout the nation. Our primary market is Medicare, but we also help with: Dental, Vision, Cancer, Heart Attack, Stroke, Life, Long-Term Care & Disability insurance. We work with our clients anywhere they live, and we help everyone make an educated decision on all their healthcare insurance needs. EIP ranks in the top 5 Medicare brokerages in the nation and our licensed agents are considered to be the best in the Medicare insurance industry! Since 2014, our mission has always been simple; make sure each individual we work with is educated on all their insurance options and we help find the best plan(s) for their needs and budget.
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16 reviews
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1 star
- Leslie T.Scottsdale, AZ07Apr 24, 2024
I worked with Joseph on selecting a Medicare supplement plan that made the most sense for me. He was extremely professional, knowledgeable and patient when it came to explaining the nuances and pros/cons of options. I feel fortunate he was referred to me by a close and trusted friend.
Helpful 1Thanks 0Love this 0Oh no 0 - Edward W.San Francisco, CA02Mar 1, 2024Updated review
Very responsive and knowledgeable.
My only issue is the charges to receive paper documents. $14/month is not a viable option and I think really insulting. Computers are very good until they don't work or hacked. This is happening more everyday. Older individuals may or may not have adequate knowledge to use a computer as a single source of communication.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Elite Insurance Partners R.
Feb 23, 2024
Thank you for your positive feedback on our responsiveness and knowledge, Edward! We understand your concerns about the charges for paper documents. Please be aware that the $14/month charge is set by your carrier, not us. We understand that communication preferences vary, and we're here to help you navigate any concerns or questions you may have. If you have any more questions or need assistance, please don't hesitate to reach out!
Feb 22, 2024Previous reviewThe service was and is excellent! We have cars and home Insurance with them.
I think they understand what people want and to be able to speak to someone besides a robot is extremely important to me.
Looking forward to years of doing business with Greg Crenshaw. - Susan R.San Carlos, CA0264Sep 12, 2023
Laughing at the reviews where people said they never return calls. This disgusting company has robo called me five times in the past two days. I guess once they get your business, they're not interested. Good to know.
They call from local numbers leaving their 800 number to call. Reported them to my carrier for blocking.
Also reporting to BBB.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Elite Insurance Partners R.
Sep 13, 2023
We apologize for your negative experience, Susan. We greatly value our clients and appreciate the time they spend sharing their opinions. Our #1 goal is customer satisfaction for any client, and we will use your feedback to improve our processes. Please know that we will be reaching out to you via direct message on Yelp to get your information so this issue does not continue.
- Steve S.Dickinson, TX2849120Sep 14, 2023
They don't return call- I think they are a scam company selling low quality products to gain $$
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Elite Insurance Partners R.
Sep 15, 2023
Dear Steve, thank you for bringing this issue to our attention. We wouldn’t be able to improve our services if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately and someone will be reaching out to you.
- Marek M.Agoura Hills, CA01Jan 11, 2024
Good service, nice agent, nothing more just excellent, thanks for helping and fast response
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Elite Insurance Partners R.
Jan 12, 2024
Thank you for choosing us and for leaving such a fantastic review, Marek! We appreciate it!
- Ronald W.Bethesda, MD02Sep 10, 2023
When I switched my Plan F to Ace Property and Casualty. I got an approval within 2 days. I got my policy and new insurance card within a week. I could not be happier.
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Elite Insurance Partners R.
Sep 11, 2023
Hi, Ronald! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
- Tim H.Columbia, SC01Jan 4, 2024
Good service until they got the business. Then NOTHING. Five calls with msg to Agent Michael Davis. No call back..,no msg,..no email...nothing. Their 800 phone number auto routes call to the agent who never calls back so no way to get to Supv, or Cust Svc. Tried three other numbers...same robo answering routed to the guy that won't return calls...or music playing that never goes anywhere or gets answered. ABYSMAL service.
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Elite Insurance Partners R.
Jan 8, 2024
Tim, thank you for bringing this issue to our attention. We apologize for not answering the phone as our offices were closed for the holiday season. Please know that we will be looking into this immediately and someone from our team will be reaching out to you for assistance. We appreciate your patience.
- Richard F.Bardstown, KY01Sep 4, 2023
I really had no clue about insurance. the staff was respectful and courteous, a pleasure to work with. Thank you!
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Elite Insurance Partners R.
Sep 5, 2023
Hello, Richard! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve you. Have a wonderful day!
- Al T.San Francisco, CA01Dec 22, 2023
This being my first time signing into a Medicare plan Tucker Lytle was extremely helpful in explaining the process and the different insurances available. I ended up signing into a supplement and part D that I think will work out well for me. I appreciate the time and patience that it took to explain in a manner that was easy to understand. Thank you Tucker
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Elite Insurance Partners R.
Jan 10, 2024
Your review brightened our day, Al! We're grateful for your trust in our Medicare brokerage and look forward to serving you in the future. We will be sure to pass these kind words over to Tucker.
- Carmen G.Vero Beach, FL04Nov 17, 2023
The insurance agents I dealt with were very professional and knowledgable and were able to answer my questions and if they could not, they found out the answer for me. Lexington Goodwin, who I understand is no longer with you, helped me get the answers to things I needed to know that I could not get on my own and helped me narrow down and choose the right Medicare plan for my husband and I. After Lexington left I used a different agent, Adrianna Menendez, and she helped me when I had a question about the umbrella policy we bought. She was very helpful, above and beyond, even staying after hours to help me with a problem I thought I had, but turned out not be a problem, after all. Great training you are giving your agents.
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Elite Insurance Partners R.
Nov 20, 2023
Hi, Carmen! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We're grateful for your trust in our Medicare brokerage and look forward to serving you in the future.
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