Esquire's Beauty Supply

Poor customer service by the owner, I presume. I was shopping and being helped by the woman on the floor. I made a phone call and was repeating out loud the items the person on the phone was telling me I should get. I remember one being an item the woman helping me said was kept behind the counter. I simply said "Ok" and continued to grab what was on the floor. The man at the counter heard me on the phone repeating what I was told to get and took it upon himself to ring up the item that was behind the counter. (I was wondering why my total was so high but I didn't take the time to look in the bag or ask him to run to through everything. Big mistake.) When I got home and looked at the receipt I noticed a $36.99 item on it. Looked in the bag and saw a tiny bottle of product (Bold Hold) and realized it was what the lady said was behind the counter. I took the item back, as I did not ask for it, and was told I could not return or exchange it. The man told me "I heard you on the phone over there say you needed it" and asked how could he ring it up if I didn't tell him to do so. That's my question, sir! I said I don't even know what it is. He briefly explained what it was. Nothing I needed or wanted. I asked to exchange it for something I would actually use, totally giving up on the refund. No. He refused to break his policy (which he the pointed out on a top shelf, near the ceiling, behind the counter and merchandise, on a handwritten faded sign) and said that it would cause too many problems. I kindly asked how as it wasn't even opened. He was visibly irritated/annoyed. He refused to accept my plea. $36.99 for a product the company themselves sells for $19.99. By the way, he said it's none of his business what that company does and it was wrong for me to even ask why they mark theirs up so high. I told him he lost a customer.

Be mindful of what is being rung up and look high up to your left behind the counter for their return policy.