Everdry Waterproofing

Everdry waterproofed our basement last week. The foreman, Ryan, and his crew were great! They showed up on time, had great communication, walked me through every aspect of the project, pushed hard to get it finished on time and they did! We are happy with the work and glad that we will have lifetime help with keeping our basement dry.

This review isn't about their work, but concerning their warranty. We had work done on our home by Everdry in January 2020. They warranty their work as long as you pay the annual warranty fee once you receive an invoice each year. Well, each year we call to ask about our invoice and like this year, same story that they had problems with their invoices. Is this a method to deter customers from paying for the annual warranty renewal in order to charge them for future work that would have been warranted had they paid their annual warranty renewal? Why is it each year we must contact them asking for our warranty invoice. I have a notion to report this practice as it happens every year since our work was completed.

Glenn reached out to me via cell while he was working at the Home and Garden show nearly two weeks ago. We spoke for about 30 minutes. The job for confirming appointments sounded interested, so we agree to an interview on the following Tuesday at 11am. I arrived, interviewed and during the interview words such as commitment, satisfaction, integrity, responsivity were pitched. I was told several times that I would be invited back for a second interview to meet with the rest of the office staff and that the second round of interviews would be scheduled Thursday and Friday of that same week. I sent Glenn a text on Thursday asking if the second round of interviews were made. Silence. No response. Ghosted. Okay. I get it. I was fed hyperbole, which many employers are using and ghosting is here to stay!! I care little to not have received a second interview. I just know that EveryDry is not a company I will ever do business with. People do take time out of their schedule either for a home inspection for the product or for an interview and the common courtesy of a reply goes a long way. I reckon a notification is too much responsibility and accountability. I wish you better luck doing business with this company.

DO NOT USE! I paid them $19,000 in January 2023 to install a sump pump and water drainage system. It's been 6 months and it's still not finished! They have come out 17 times and I have had to call off work 14
Times. They also pressured me into buying support beams for $3,000 and said that they would insult them into the wall, which they did not.
They've even caused $30,000 in damage to my home and refuse to fix it any of. My basement was half finished and they completely took down all of the drywall, insulation, lights, and ceiling for absolutely no reason!

Also, my basement STILL floods so this was a total waste! I'm out $22,000 in which they will not refund and have been extremely rude about it

We've had three estimates done on our basement issues this week. Two of them came in at under $2000. Everdry came in at $40,000.

This is a scam operation where they send a slicky-boy salesman to your house to convince you they have to rebuild your whole house instead of replacing a sump pump. Then if you don't agree, they'll call you to tell you you've been magically selected for a special discount.

Every real waterproofing company you talk to will hear the name and roll their eyes.

What a bunch of scumbags.

Also all of the positive reviews are fake.

My basement had water entering and I contacted Ohio State waterproofing. They put me in Touch with (NEVERDRY) of Findlay.
salesman sold me the multi-step system with lots of promises.... will do a diversion system under the decks, will come out after addition to install additional perimeter drains, etc. Quote was 22928 but offered 1500 discount for flexible scheduling.
EZ breathe system was installed 2 weeks prior to work.... I thought that was temporary as nothing was secure.... was left as is...
51 points of incompetency sent to lawyer.... refused to sign off on satisfied with job and canceled pay on check... I want my $200 deposit back! Estimates to correct their damage at $25,000.
Exterior drains are 9 inches not 18-24 inches. They are 6-18 inches short of where they were to start and ends of tube filled with dirt.... heavy duty industrial grade "J" channels are sandwich bag thickness and not J shaped. mastic attached to previous failed waterproofing attempts. Drywell is a clay well.... piping runs uphill, no gravel in drywell, just my sod and topsoil with clay packed on top....
perimeter drain in basement backfilled with 60 year old concrete debris and stinks to high heavens.... cement job looks like crap and not level and all corners dip an inch below level
no dust or dirt cleaned up, had to have home professionally cleaned to remove dust from upstairs
Sump pump illegally (against EPA and city ordinances) tied into sanitary sewer drain... now have sewage backing into my basement
Cracks repaired as follows: bead of caulk in crack, next toddler smooths with pain brush, third toddler takes dirty fingers to area... lol, should have asked neighborhood preschool class to come over for a fun day
l installation... skipped all steps bet stick to wall and don't bother with 4 inches under waffle board (no one will ever go behind and rip it off, lol)
Will have to have their crap jackhammered out and real drains put in.... they really effed up my basement!!!!
Oh, and the cement they put in..... gaps and holes and not level with existing floor....NIGHTMARE
So, have not downloaded from phone the pictures of a fence post wrapped to the house in plastic.... too much trouble to go behind so they wrapped the post and cement in plastic and continued around the house!!!!!!
Tonight sewage is backing up into my basement... could it be from sump pump tied into sanitary sewer????


They have been in communication with my lawyer.... I wish I could post my videos!! Ripping the carbon fiber, strong as steel off the wall with a pincher grasp was fun!!!!!

TLDR: they over promise and underdeliver! Worst customer service. EverDry is one of the worst companies we have ever worked with. We chose EverDry because they seemed to have the best solution and they appeared to be a great company up until a few months ago. They started our "two day" job in mid December 2022 and it is still not complete. The lack of communication is unreal amongst the company. There is no management in the office available for phone calls during business hours and they won't give cell numbers. But good luck getting them to call you back. We have been promised they would make our situation right but so far the field supervisor failed- never came back as promised, didn't communicate full scope of work to crew upon 3rd revisit. I then called and asked to speak with someone higher in the company and after 3 days I got a call that he was going to come out and get things taken care of.... Here we are almost 2 weeks later and I haven't received a call even though i have followed up. They charge top prices and do bare minimum work and the WORST customer service I have ever worked with (mostly because there is none). They are quick to collect money but not quick to do the job. I would strongly suggest going to any other company. List of our issues so far: Workers sleeping in our driveway for multiple hours a day Cussing and screaming at each other in our basement while children in home Broken window and 4 broken window covers Didn't complete the job first time and came back 1 month later to still not complete job Supervisors don't show up ever or communicate work Salesman promised work that workers refused to do 20 plus unreturned phone calls Workers sending unprofessional texts directly to us after we complained Basement had water the day after they left because they refused to do the job right the first time Set up sump pump incorrectly which resulted in issues with neighbor

The previous owner had this company come out to fix water and foundation wall issues before she put it on the market. Then we bought the house. It's true that we haven't had water come in on that wall, but we had another basement company (the truly awesome and affordable MBR) come to do the other 3 walls after 21 years of ownership. They insisted they do the Everdry wall since there was mold behind the sheeting. It turns out that the I beams Everdry installed to stabilize the one foundation wall were not reinforced as they should have been, or backfilled with concrete to stabilize them, and one I beam was only in the floor about 2" deep. MBR couldn't reuse that one, Everdry just gave us the shaft. I'm not bothering to pursue this issue with Everdry, judging by their BBB ratings, nothing will happen regardless. But I had a real company come out and everything is fixed beautifully.

Worst construction company experience of my life. Stay away from this company.
They're prices are higher then everywhere else. And offer a mediocre service.
1. Forman told me one my walls was interior so it didn't need done. When you can clearly see the ground outside of the window.
2.was never told hot water tank needed moved.
3. Was told they called the gas company and that they'd be here in spring
4. I called six month later asking what was going on they told me it's not their job to call.
5.gas company came out and told them they had to dig around line anyway
6.was told they would be back to do interior wall not done. Removed hot water tank for their job.
7.no called no showed then rescheduled
8. Removed hot water tank again. The Forman didn't know he was supposed to do that. RESCHULED AGAIN FOR NOVEMBER.
this company is joke I've had to complain to supervisors multiple times. It's been nothing but a headache. I just want what I paid for. You'd think for nearly 20 grand this would be a smooth experience. I implore you to not use this company. It has sincerely been a nightmare.

They came by my door last year and offered a free appointment. I agreed and took a morning off from work. That morning they called to ensure my wife would be present at the meeting, and I told them no - she would not have any interest in attending the meeting. So they canceled and told me to reschedule at a time when we both could be present. That's a red flag in my opinion. I'm assuming they do some scare tactic to hone owners about some moisture, and they try to get at least one person to get scared enough to go with their product. Fast forward to later this year, I get a call from them and they asked if I was still interested, I said, I'm a very very pleasant and polite way, "oh I'm sorry, we are no longer interested" and the representative straight up hung up on me... toooooo many red flags after dealing with their sales/office folks.