Everdry Waterproofing of S.E. Michigan

I am shocked to see the poor reviews for Everdry over the years right up to the present!
Bill and Alex arrived today at my house to redo weep holes in the cinderblock basement wall and to seal the wall around an outside window, where leaking had occurred. They were on time. We did have to make the appointment 6 weeks ago. I was called to confirm the appointment the day before.

Both men were polite and explained to me what they were doing and how it would work. Halfway through I was shown what they had done, or had exposed, then they finished their jobs. Please note that my husband was NOT present. I was treated without any hint of sexism.

I am happy that Everdry is still in business. They had installed the original waterproofing round the house 22 years ago. Over the years they have come out to address issues 5 times. All was covered under the Service Warranty, that costs $40 a year! I have been satisfied with their response to problems. I hope Everdry continues to exist for many years to come.

I am trying to update my previous review and Yelp won't let me get back into it so this is a follow up to my review on 2/23/23. Everdry DID end up responding and helping us understand why our basement flooded. Their system did not fail. We appreciated them reaching out to us after the power outage and flood.

I hate to have to write a bad review. However, I don't want anyone else having the experience that I am having. When I contracted Everdry to do our waterproofing, I asked if my newly installed retaining wall would be a problem. They assured me whatever they mess up, they would either replace or repair.
After the job was "completed" I asked about my retaining wall. They said l, give a few weeks, let the ground settle, then we'll come back and repair it. Months went by, and nothing. I also noticed that the discharge from the sump pump was aimed directly at my retaining wall. Again, I was assured, it's not a problem.
Four months later, the retaining wall is still not repaired, and the discharge line that is pointing at the retaining wall has flushed the sand and gravel from under the retaining wall creating an unstable spot.
I had a guy come out to inspect the line and the wall, only to be told that there's nothing they can do.
Also, our city inspector came out to close out the permit, they cemented my laundry tub to the ground first. Then moved it away from the wall, and tried to convince me they didn't. So disappointed in this company. My cousin was going to get his basement waterproofed, he wanted to know who I recommended! I told him, definitely not Everdry! I've shared my experience with a few friends, who told, they would never use them. Now I think it's time to share to a larger audience!

I can say my basement has remained dry since the inside and outside waterproofing was completed in February. However, their customer service and follow up is horrible. I am still trying to get someone back to review and respond to my issues of an unsatisfactory job completion. There is loose plastic sheeting around some of my exterior walls. My retaining wall was not put back appropriately. They totally jacked up my sprinkler lines and tried to make repairs to the cut lines with DUCT TAPE and fittings that weren't the proper size. I have spent $700 in repairs so far and it is still needing more repairs. I started communicating in early May, and thus far, no one has had time to come out. I'm assured each time I call/email that my concerns will be addressed. When I tried to cancel my job last November, a supervisor was out in two days. I was told I could not cancel, as I agreed to be "on call" and all materials were already cut. I was told I would owe them over $5000 in materials. Nothing was pre-cut when the materials were brought in site. If you choose to use this company, don't make final payment until you are certain everything is as it should be. Will have to seek other means to get this resolved.

If you get any work from this company expect them not to replace or repair what they have moved or broken. They state that homeowners are responsible for cleaning up behind their work basically. Most companies clean up what they mess up or repair what they've broken. Be aware and their crew don't come with their own tools...won't be contacting them again.

We had Randy and Ryan, from Everdry, come to check out a leaking basement wall at my Mothers house. It had been looked at by another company, I will not name, they said to fix water coming in in only one location of basement would need to put interior drainage system around entire basement. Everdry guys came out to give estimate and diagnose problem. Came prepared with moisture meter and were very experienced with troubleshooting this type of situation. They determined problem would not be solved by other recommendation, tearing up basement floor for interior drain, messy, expensive and would not cure problem. They determined water was coming from 4 inch cast pipe drain going through basement wall, that has a hole in it.
Randy was correct!! Recommended call plumbers and when they tore out pipe found 3.5 inch hole pin bottom of it. (See picture below). Randy and Ryan saved us big money and aggravation. Thank you guys. They also did not even charge for this service call, very professional. Would definitely recommend these guys.

I contacted Everdry to get a consultation on the leak in my basement. I received a response the following day to try and schedule someone to come visit however when they found out my husband would not be able to be in attendance at all (he lives across the country) the "free" consultation suddenly became $150. I find this completely sexist and inappropriate. Will be going with another company.

Do NOT even call here.
I made an appointment then Molly called to confirm this morning. I am the home owner however she asked if I was married- odd question. They refused to keep the appointment unless my husband came to the inspection. Again I am the home owner not my husband. In order to keep the appointment I would have to pay $150- so it's only free if my spouse was there. AGAIN I reminded her that I am the only one on the home and the sole decision maker.
She told me that I would still not be capable of making the decision to move forward on my own. Unreal!!!

Asked for a quote on a new sump pump- got a date for an appointment
30
Minutes after the appointment start time I get a call saying they were running late, and asking if all I wanted was a sump pump...
"Can we call you tomorrow "?
Then the call comes, $1500
I got 3 quotes 600, 650 and 750
Waste of time and exorbitant
Avoid

I have been a customer of Ever Dry waterproofing since 1995, and have had a wonderful customer service experience. They came out fixed our issue and have always honored our extended warranty if a problem arises. I would recommend this company to all. Thanks Ever Dry for your wonderful service.

A.D
Woodhaven, MI