Five Points Service Center

Under new management.

The place I normally go to had their NC inspectors lose their licenses.

I was under a time crunch and had this place recommended to me.

They were able to inspect my truck pretty quickly. They seemed friendly enough.

Where to begin? Customer for 3+ years under old ownership. Always received prompt service (same day) but husband also felt like repair bills were very high for a regularly maintained vehicle.

Found out that old manager was supposedly bilking customers for excess repairs after the fact. Took car in for regular maintenance under new ownership and was quoted 6k+ in repairs. We almost considered buying a new car because we were so shocked by this figure!

Was told my car would imminently be in non-working order. When I questioned what was absolutely necessary (repair wise) to keep the car running, new owner attempted to bargain with me. What? Why are we talking about what I can afford if each of the items supposedly wrong on my car will render it useless?

I was super creeped out and said we needed to talk over costs/repairs as a family. I took my car for a second opinion the next day and was charged less than $100 for a once over. All that was needed was a new filter on my A/c system. No joke. New service center was horrified at the cost of even an oil change at 5 Points Service Center.

Long story short...Car has been running great for over a year now with several out of state trips and just basic maintenance. Please do yourself a favor and seek a reputable service center. I feel so foolish for trusting this place for years because they were convenient. There are service centers in the same area that don't try to negotiate or up charge you if you do a little research.

I never post reviews but felt I needed to let others know to BEWARE. I have used this place for years and had satisfactory results. However, last week I took my car in when a check coolant light came on. The fast talking mechanic Neil suggested "diagnostic testing". Three days later at closing time he called me to come pick up the car and I had extra, unexpected charges added to my bill. He said he would compensate me with work on the car later.
In talking with several neighbors later, I learned that they too had similar experiences--overcharges!! BEWARE!

I went in for annual car inspection and the service was excellent and professional. I appreciated learning of more services they offer and the price was fair. The location is very convenient. They offer you a ride home when car is being serviced. Overall great experience.

Something is going on here and its not good. I have taken cars here for more than 25 years and always got good care. However, last month I called and had to leave a message, did that twice and no message returned. Then I called first thing Monday am and a very surly man answered (not my usual guy) and said some weird things and that he would have 'the girl' call me. that was 4 weeks ago. Obviously I have given up

This is so sad. It was the best place for decades. I have to call all the people I referred there and tell them to not go, but of course, maybe no one will talk to them anyway, that will save people

Worst experience ever!! We took our car in for a new starter. Neil claimed he did all of this other work on the car which we NEVER approved. We have found out he has done this to several people. Our starter cost us $2,500. He is a total scam
artist who lies and will take advantage of everyone he can. We are in the process of working with the Attorney General's office to get our money back and have him shut down.

Watch closely for overcharges and doing alleged repairs without authorization. Call Attorney General before paying excessive charges...when picking "repaired" car up.

I've trusted Casey and team to take care of our cars over the years - from basic oil changes to replacing an engine mount and struts. Convenient and honest car work.