Five Stars Movers

Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in Boston they tried to add charges after everything was already packed up. Only when I said "ok bring everything back up then" did they meet me on the middle with a fair resolution. I put my stuff in storage until I had an address in my new location and once I had a delivery address I tried for a few months to get on a truck but communication was poor. The last email I received after that said "I'm working on it I think I will load up over the weekend I will let you know as soon as finish loading up the semi."

The next thing I heard was that the truck was 5 miles from the new city WITH MY FURNITURE ON IT! I had NO warning and was told that if I couldn't accept delivery I would be charged for holding the truck up. I pointed out that I wasn't even in the city and that it was 2pm on the Friday of a holiday weekend and I had no warning at all.

I ended up having to scramble to get a storage unit in about 1 hour, have a friend take $3300 out of a bank to pay them on site because they refused to unload unless I had the cash. In addition, I had to pay $800 for an additional shuttle truck because I didn't have time find a place that could fit the big truck.

As I communicated this all I got was defensive attitude and no accountability. Even as I was trying to work this out with them they simply stopped responding to my emails. I believe they have predatory pricing. They low ball quotes but will to all they can do add additional charges when they have the customer over a barrel. I will NEVER use this company again and hope no-one else does. It's sad that a company can stay in business with an attitude and communication like this. It's well worth paying more initially for a reputable, honest moving company. DO NOT USE THIS COMPANY.

If I could give this company 0 stars I would. We used Five Star Movers to move from Cape Cod to Salt Lake City. After paying an arm and a leg, our furniture took 3.5 weeks to get there (which was within the limits of their contract, but still crazy). For 3.5 weeks, we had no communication of where our belongings were. Then, on Mother's Day, I got a call in the morning that the movers were an hour away (with no advance notice). I had to leave a Mother's Day brunch to go complete my move because the movers had to be in California the next day. The movers also left to smoke marijuana in the middle of the move...very professional!

Then, once I actually received my belongings, there was THOUSANDS of dollars worth of damage. My couch and 2 TVs appeared to have sat in water and were completed ruined (probably worth about $3,500 total), my peloton was broken ($2,800 alone), multiple desks / nightstands / dressers were banged up, and so on. I filed an insurance claim (which I will admit I did not purchase additional insurance because I'd believed I was using reputable movers who were responsible and reliable) and received an offer to settle for less than $300. I've called Five Star Movers multiple times and have been promised a call back from the manager, which I've never received. I've asked to be transferred to the manager and he's always conveniently in a "meeting".

This company is fraudulent, dishonest and negligent. DO NOT USE THEM FOR ANY MOVE. My husband and I are both attorneys and will be filing a claim with the BBB, the American Moving & Storage Association and seeking legal recourse in hopes that other people do not have to go through pain and suffering (and financial loss) that we have gone through.

I kept getting reminders from this company to leave a review on their internal system, no thanks!

tldr: RUN FAR FAR AWAY!!!!


Wish we used Yelp. We were in a very busy time last summer (2022) as all sudden moves can be, and the broker combined with 5 Star movers made a fortune off us, probably over $10K profits for an approx $20K cross country move.

That's not including tons of damage (stripped fasteners/threads) and lazy packing- they even wrapped up folding chairs without folding them!!

And there's more: they ran out of room in the truck and we had a lot more goods, spending sleepless nights transporting valuable furniture and equipment to donation centers, in the short days before leaving.

My guess is they use a strategy of bidding low, and when they arrive they immediately do a "pre-packing walkthrough" and carefully find some valuable things not explicitly part of the estimate, then announce that the estimate missed some key items, "do we want to pack everything or only what's on the estimate- different price by cubic feet for packing everything."

Worst business decision I've ever made. I'm shocked they are still in business.

Sure wish I had come to YELP and read these reviews before I choose this company for my long distance move. The physical move team on both ends were good but the management is downright terrible. Once they have your contract and furniture they ignore you, never return a phone call. They knew I was hopeful my furniture would arrive in the stated 3-5 days but NOPE it took 10 days. The sales guy was all over me until I signed the contract and then he would never return a call. Kinda funny their name is Five Stars Movers when really they should be No Stars Moving. My advise is trust what you read here and choose wisely.

Do not use this company! So far they are two weeks late (my window was from 8/12-8/22) and have been difficult to get ahold of. One day I tried calling them 50 times and no one responded. The broker who hired them is saying they might come on the 3rd. We'll see if they do.
I wish it was possible to leave 0 stars!

5-star should be a 1-star. They were a no-show, had to load everything myself, put me half a day behind, messed up my entire move plan. When I called for a refund, was on hold for 45 minutes, no apology, no effort to make it right. Terrible. #avoidliketheplague

My stuff was damaged and lost, and I was hustled-- gave me a decent quote based on amount of things/# of boxes and then they brought tiny boxes and filled them with trash, or not all of the way so the price tripled at the end of it. Granted --. Pack up + move took only 2 hours and I was charged almost two thousand dollars. I've been arguing with their "insurance company" for months now. Please, use any other company.

VAN LINES OR some division of van lines connected me to five stars. again, will never use either

# 5 star holding hostage our furniture. Also known as Hilltop moving. Are being investigated by Department of Transportation, North Andover Massachusetts police department, and the Department of Transportation. For what it's called holding furniture hostage. They took my furniture last year from my home in Massachusetts. They did not deliver it on agree to date instead we were notified in order to proceed with the move our cost with now doubled to $60,000. To have it delivered plus more expensive. They told the North Andover Police Department that we can just come get our stuff. Try to schedule the time and date to pick up our furniture and have received no return calls.

I hired five star movers for a long distance move. The booking process was good and very professional. Beyond that my experience was terrible. All of my items were neatly packed in plastic crates. It was evident that many of them were rummaged through or spilled as there was dirt on my clothes and some things were missing.Many of the plastic crates were damaged badly. When I pointed this out to the mover he said we have insurance you can file a claim.
I was very disappointed by how little care was taken of my belongings.

Whatever you do, DO NOT use these movers. They will tell you one price them triple it! I understand a quote is a quote but almost $3000 to move one bedroom and personal items. They uncharged me $200 for adding a desk chair! I told them I was on the third floor when I called and they have the nerve to say I need to pay another $75 a flight! I literally started crying because I had to overdraft my account to pay them for the extra charges. If you are not rich please don't use them!