Fix Auto Fremont

We experienced catalytic converter theft on our 2005 Toyota Sequoia, and we reported the theft to our insurance company. State Farm gave us a list of their preferred auto repair facilities, and we chose Fix Auto based on its excellent reputation & close proximity to our home.

Fix Auto was prompt with their communication via phone and e-mail. We received an estimate very quickly and worked with my dad, who requested only to have OEM parts used. Fix Auto was transparent with the availability of obtaining OEM parts and updated us whenever there was a change. Luckily the parts came in earlier than expected, and Fix Auto got us back into our vehicle quickly after that.

We highly recommend Fix Auto; they have been outstanding from start to finish and put us at ease.

I called this Fix Auto Fremont body shop on Monday (09/25/2023) to request a service estimate, but was told to send a service request via email to fremontclaims@fixautousa.com, which I sent via email on the same day after our call. I gave them a call on Wednesday (09/27/2023) and they told me that they have seen my email and will call me by the end of the day to schedule my service estimate, which I never received. I called them again on Thursday (09/28/2023) and was told that they would call me back by end of the day AGAIN to schedule my service estimate, which I never received AGAIN. It is now Monday (10/02/2023) and I haven't received a phone call nor an email about when I could schedule my service estimate. Don't waste your potential customer's time. Whoever runs this body shop has unprofessional staff and should be reprimanded for their lack of follow through. If you are reading this as a potential customer, look somewhere else. Find a body shop that actually cares about their customers. If they can't even respond to emails and follow through with their word, imagine the shoddy work they'll do to your car repair.

This place is awesome because the gentlemen who work here are awesome! So professional and courteous, and their work is beautiful! They are clearly very busy, but you are greeted warmly when you enter the office, and explain everything completely. My car was ready ahead of schedule, and they even did a few extra things for me. This place is The Best!

Recently I had an accident on my newly purchased vehicle, and luckily it was covered by the other party (an inexperienced driver); although it was heart-wrenching, the entire experience turned out to be very pleasant. I would like to praise the insurance companies first, both my and the other party's, Farmers and State Farm, the claim process was as easy as going on the websites and submitting all the required information, done in 5 minutes; and within 24 hours, both companies figured out the liability and got me approved for repair work order and rental. I found Fix Auto Fremont on Farmer's website with good reviews, and I made an appointment within 2 days. After the final approval, I arranged for the drop-off and hoped they would do a good job; exceeded my expectations, Fix Auto did an excellent job within 3 weeks and even detailed my vehicle, so it is brand new again. I highly recommend Fix Auto Fremont if you were ever in an accident, they will take care of the entire process efficiently and professionally, great job, Fix Auto Framont!

Where do I start?! I would give them 100 stars if I could! My whole experience here was the best! Alan informed me of every step that was taken to get my car back to normal. He even knew about the car rental delays and get this: they offered me a ride to the rental place! Alan made sure I could drop off/pick up my car at the time that worked best for me and my crazy schedule, even offered me after hours options! Snehal helped me with my car pick up process and made sure I was satisfied before taking off! A huge thank you to the whole team. I got my car back in no time, I'll recommend them to everyone I know.

A Great auto shop that has set the bar so high ... meets it and goes beyond.

I had serious issue with my Silverado losing power. on Freeway and dash lites up Engine power reduced. My truck went fron 65mpn to 45 mph in matter of few seconds.

When I dropped off truck they heard my story and took my truck and fixed issue and explained exactly what was happening and how they could have truck next day. And they delivered

My 2007 Chevy Silverado is running better than ever.
Thank yoiu
Fix It (auto techies)!

Not once, but twice we had the misfortune and stress of having had our catalytic converter stolen right from our driveway. Fix Auto was amazing. Each time they told us when exactly to expect a replacement and both times they beat that expectation. Each time Alan tirelessly called the manufacturer multiple times to get us the spare part quickly. Highly recommend this place for their great work and customer service.

Love this place with my GMC, they matched the color of my truck perfectly. Service was awesome!

Alan Q from Fix Auto Fremont in 41443 Albrae St, Fremont, CA 94538 has helped me a great ton. He took me in for an appointment the next day. He gave the insurance an email quote the same day. Followed up with USAA the next following few days and were able to get the quote approved within a week. He arranged and book the rental car for me, took me to the rental car place to pick up my car. Then went above and beyond to return the rental car for me. This is one of the best service collision place that I have ever been. Originally, I was send to a San Jose Shop. They had me booked in 2-3 weeks for an estimate appointment, and then told me that I can bring my car in 1.5 months later for the repair. Who waits 3 months to get their car fixed?When I came in to the other shop, they gave me that cold shoulder feeling. When you come to Fix Auto Fremont, you will be greeted with a smile like most businesses do, Alan was a polite and a professional shop manager. I will bring another car to him should an unfortunate happens. So the whole fix took 5 business days. That's really all. The quality is the quality, they're great as you would expect them and I'm particular. They matched the paint really well. Why I choose this shop over the other 3 I talked to is Alan. I'm sure the other will do perhaps the same quality, but its the service that counts. The follow up. Making the customer feel important. Its just great to be of service with a company that cares about the customer. In the end, that's really all we want from a business. I highly recommend this place! I do hope they get more customers and stay cool guys!

The catalytic converter was stolen off of our car. Snehal was able to locate and install a new one. He also took the time and came up with a way that will hopefully dissuade future thieves from stealing it again. We found him to be very helpful and personable.