Flooring Galaxy

#BUYERBEWARE
#BADBusiness

WARNING

I rarely give a ONE star but if there was an option to give a ZERO star I would! As a Consumer that loves to support local and/or small businesses I wish I had patronized a Big Box Store for this small project and accepted a quote that would have been twice as much, but at least I would have been able to open and close the Front door and have closet doors that were actually able to open and close after the flooring job was complete!!

They do not agree that after a flooring job has been complete that a customer should Assume that their doors, including the FRONT door will open and close!

This is one of those situations where one person (let's call him Terry) knows that his employee (Humm let's call him Jeff) did not write a Bid correctly and then outsourced the Labor to a company that is not equipped to do the job!!

Don't let the "SALE" price persuade you because they do not include or expect for a job to be complete. Terry actually said "well it doesn't say the doors will open" WTF!

Terry originally verbally agreed that Jeff should have known that the new carpet would need a different installer! I didn't hire the outscourced company! I hired this sorry excuse of a flooring company!

#SMALLCLAIMSCOURT
#HORRIBLE

I have worked with the Maplewood store to carpet 2 separate rooms now, and purchased vinyl tiles to install myself. Every project has turned out great! They are always friendly and helpful, and recognize me when I go in. They have a range of brands and materials, and I have found their pricing to be fair. The installers are obviously professionals. I had a difficult staircase and they were very meticulous and took extra time to make it perfect, then did a great job cleaning up.

Would rate a negative if I could

Gave these folks my business due to their glowing online reviews but I will NEVER EVER EVER use them or recommend them EVER.

The subcontractors they hire to do jobs offer sub par work, whine and get an attitude when you express concern with the final product, and do not offer refund or redo on work that was done to a sub standard level.

Mike was literally one of the worst representatives of any company I've ever encountered. He wreaked of cigarettes anytime I saw him, spoke down to my partner and I like we had no idea what we were talking about (we do) and has about as much customer service skills as my toenail.

This company is not worth your time or money. Over priced, under qualified and a disgrace to the industry. Shame shame shame.

I just bought a 6 thousand square foot house and stopped by to select tiles as I would prefer a local business to the chains. I called ahead and when I arrived they asked to assist me and the gentleman came over not wearing a mask in gross violation of the county mandate. I'm also a doctor who takes care of covid patients and every single day and has signed more death certificates in the past year than I can count. He flat out refused to wear a mask, said he was the required 6 feet away...which only applies to outside. I told him I'm a doctor and yes, please wear a mask. I explained that 6 feet only applies outside. Bought a huge house in Lake Forest. Your staff are horrible people. I'm sure I'll see you in the ICU. If you treat new customers like total crap, you won't have a business for long.

My husband and I used this company in May to get our hardwood floors sanded and restained in our new first home. We went from an orangey, shiny gunstock color hardwood floor to a beautiful dark walnut. We also had them install some LVP in our laundry room which is awesome! The guy who was at our house working, Ryan, was excellent and thorough too. Very happy with the finished product!

Customer service was outstanding. They were able to ask the right questions to asses my flooring needs and provided a very good selection to choose from. The team was friendly, professional, and very helpful. They went out of their way to meet my installation needs. Installer was Professional, efficient, and did an awesome job. I am very happy with the quality of product and service.

Prompt response time. Decent prices. Friendly knowledgeable staff. I haven't scheduled my service yet, but I will soon.

We bought a home last year that had about 1700 sq feet of ancient carpeting, mostly from the 60s and 70s. We shopped around at various places for price and selection and ended up here. Ultimately, we bought enough Luxury Vinyl Plank (LVP) flooring from Cortec to cover about 1,300 sq feet that we installed ourselves and we had the store install carpet in the remaining space. Our close friend is a floor contractor (although he can't actually lay carpet any longer due tot he impact on his knees) and he was impressed with the work the store's installer's did. Lord knows, this is superior to what you'll deal with at the big box stores where you have no idea who is going to do your installation.

All in all, the store was easy to work with and got us what we needed when we needed it.

Wonderful, honest. They do the right thing. I purchased carpet for a basement that did not hold up as I expected. The carpet manufacturer refused to cover repair/ replacement. Terry at the Carpet Galaxy made it right. I could not be happier! Thank you Terry!!

Terry McDowell responded to our inquiry very quickly. He came to our house to measure and evaluate what we wanted. He talked through our choices with us and treated us very well. His bid was competitive with the market and we were very pleased.