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Review Highlights
“The owner, Kevin, who I spoke with over the phone was polite, professional, and provided great customer service.” in 6 reviews
“They squashed me in for a custom clean and got done what I needed to feel human again.” in 2 reviews
“The organization is extremely well-run--courteous, prompt, clear, honest, accommodating.” in 2 reviews
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About the Business
Business owner information
Kevin S.
Grace Home Cleaning is Omaha's premier home cleaning service. There is nothing quite like coming home to a fresh clean space after a busy day! That’s why we are committed to providing a service that makes our client’s lives better. In the Omaha area, there are many cleaning services available. However, we pride ourselves on standing out from the rest. Our exceptional quality service comes with a 200% happiness guarantee, as we place great emphasis on the training and care of our employees. Each cleaner undergoes our rigorous cleaning program, which teaches them how to clean your home effectively and efficiently. Additionally, we pay our cleaners top dollar for their performance, which motivates them to always do their absolute best.
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Overall rating
37 reviews
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1 star
- Feb 23, 2024
I am very happy with Grace Home Cleaning services! Jaylyn did a 2.5 hour custom clean of our home. She really paid attention to detail when cleaning and left our home shiny and spotless! She was incredibly efficient without sacrificing quality and got around to cleaning a lot of our space in the allotted time. Grace Home Cleaning company is also very responsive with communication and has reminder emails for cleaning services. I recommend this company and Jaylyn for a quality clean!
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Oh no 0 - Feb 22, 2024
I had a fantastic first experience with Grace Home cleaning and have already recommended them to friends. I signed up for a Spring Cleaning and they were able to remove some hard water stains from my bathroom shower that I hadn't been able to (which was driving me crazy)! They did an excellent job with our kitchen and bathrooms, would definitely like to hire them again.
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91120529Oct 31, 2022Updated reviewBrittney did such a fantastic job! She was efficient, exceeded expectations and worked with a purpose. She was adaptable and easy to communicate with. We loved working with her and will be choosing Grace Home Cleaning in the future.
We gave her a list of tasks to complete, and she got through all of them before her time was done! It was so nice to have her help out with everything, and it really is a great value for the services we received. We would love to have Brittney back!Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Emily S.
May 23, 2022
Valarie - we are beyond blessed to have had the opportunity to get you all sparkly cleaned last week! We look forward to cleaning for you whenever you need us again!
May 20, 2022Previous reviewYou get what you pay for, and in this case you also get much more.
Grace home cleaners came to my home this morning and had a great clean! The house needed a big refresh and they both did fantastic. I had two cleaners for 3.5 hours.
Justine and Alondra were the best to work with!! I will definitely be using them again for the custom clean.
I had a list for each room that needed it. They did everything on my list, and so much more!! They used all the time that I booked them for rather than leaving early. Once you get on the schedule everything is a breeze! They have amazing prices and everyone is very easy to work with.
Ryan L.Spokane Valley, WA01Apr 22, 2023Brittany was great! She was efficient and professional!
She was able to clean our bathrooms and kitchen and had sometime left over to help in other areas of our home.
The attention to detail was terrific!
Thanks again for the help!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Emily S.
Apr 24, 2023
Thank you for such the amazing review, Ryan! We are beyond blessed to have the opportunity to clean your home!
- lulu b.San Jose, CA130778Apr 17, 2023
I would give zero stars. They didn't clean anything. Owners are unresponsive- beware. I called to let them know that they DID NOT CLEAN and they said they would come back for a discount. We provided a list to them and they didn't clean the floors or bathroom! They said woman spent an hour and a half on a clean refrigeratorI will post pictures.
Update: after sending the pictures they came back and actually cleaned as expected and I was not recharged as pictures were proof of the work not done and the company made it right.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Emily S.
Apr 17, 2023
Hi Lulu - we do apologize the first time everything was not upto the Grace Home Cleaning standards, but greatly appreciate you allowing us to come back and fix these issues.
- Merritt D.Northglenn, CO2203Dec 14, 2023
Kenna is so great & we look forward to her coming weekly. She does a wonderful job & follows any instructions you give her. Our house is so clean & we'd be lost without her.
Helpful 0Thanks 0Love this 0Oh no 1 - Cathleen L.San Francisco, CA05Nov 3, 2023
READ THE FINE PRINT! You will get an email that says your deposit is not refundable. Of course, you are provided with this information AFTER you pay the deposit. Very unethical practice. I cancelled services more than a month prior to the scheduled cleaning and grace cleaning refused to refund the $200 deposit. Circumstances are irrelevant. I have no need for a move out cleaning because I'm not moving out. Doesn't matter. No refund. IMO, this is 'legal stealing.'
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Emily S.
Nov 7, 2023
Hi Cathleen - we do apologize that you feel this way and might have been misconstrued. All of our deposits are non-refundable and if anyone ever needs to cancel, we encourage our clients to move the day of their cleaning rather than cancelling, in order to not lose their deposit. Our sales manager does indeed tell everyone that the deposits are non-refundable when booking, along with on the confirmation email received when booking. We are very happy that we are still able to clean for you with our 3.5 hour custom clean so you do not lose any deposits. We hope that you absolutely love the cleaning coming up next month and are wowed with the services. If you have any further questions or concerns, please call the office at 402-769-0774.
- Alan H.Elkhorn, Omaha, NE014Sep 25, 2023
Very satisfied with Grace Home Cleaning. They did a great job. I signed up for monthly.
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Glen S.Omaha, NE23815Oct 29, 2022Had Grace Cleaning out to our home for the first time earlier this week. Sarah represented her company in an outstanding way. She was friendly and listened to the specific requests my wife left. Our children and my wife are sensitive to smell, so we requested unscented cleaners. Another request was to use our vacuum. Both of these requests were met with ease. Our purchase was a 3.5 hour clean and Sarah did an excellent job in our bathrooms and the house as a whole.
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Emily S.
Nov 1, 2022
Glen - we are so thrilled you loved your cleaning and are so happy we could take the stress of cleaning off your shoulders. If you ever need anything again, please let us know!
- T W.Arlington, VA011Jun 20, 2023
The ladies did a great job on our move out cleaning. Would highly recommend them. I wish the website was easier to use for scheduling. Call to schedule.
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