Green Healthy Cleaning & Landscaping
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Byron R.
Green Healthy Cleaning and Year Round Landscaping
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- J E.Nottingham, MD35424Jul 6, 2011
I purchased a Groupon to try out this company since they are supposed to use healthy cleaners. I was supposed to get 3 hours of cleaning. My appointment was between 1-4pm and two men finally showed up at 5:10. Two other women came around 5:40. I asked them to clean two small bathrooms, wash hardwood floors in my kitchen and clean a powder room. Should be no problem for 4 professional cleaners. They managed to do a very mediocre job on the two bathrooms and use a Swiffer on the hardwood floors before declaring they were done and were leaving. This was at 6:00. They said they had to leave and didn't have time to do the powder room and they walked out the front door. We then proceeded to clean the floors ourselves.
Overall, they were unprofessional and did not do a good job. I will definitely not be calling them in the future and would not recommend them at all.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Byron R.
Dec 6, 2012
Hello J.E.,
Thank you so much for your feedback, we really appreciate it!
The groupon you bought was good for 3man hours of service (3 cleaners were at your home and cleaned for 1 hour), the 4th person was a manager on site and is not counted in the cleaning time.
Though this was a while ago, we still appreciate your feedback and please be assured that disciplinary actions were taken with the employees who serviced your home for the miscommunication between your cleaning request and what was cleaned.
Your feedback makes us stronger and better at what we do. Thanks for your feedback.
Sincerely,
All of us at Green Healthy Cleaning - Sue S.Columbia, MD896Nov 5, 2010First to Review
We have been using Green Healthy Cleaning services for several months now and I can honestly say that my allergies are so much better! I don't wake up with the 'sniffles' from the dust in the air. Maria and her crew are great at cleaning and any comments I make are incorporated into their cleaning process. I love the concept of green cleaning and having different colored clothes for kitchen, bath areas, and the rest of the house. I think it has made my home much healthier. Also, Maria communicates very well with her customers. She responds to emails, almost immediately, and has already sent me the holiday cleaning schedule. I truly appreciate this cleaning service!
Helpful 1Thanks 0Love this 0Oh no 0 - Monique S.Baltimore, MD17Dec 4, 2011Updated review
I had bought a double certifikid certificate for yard cleaning. Called the number listed then had to go online to register plus several messages before a time/date was set. Then they rescheduled twice due to light rain. They came and I requested WEEDING in the front yard. IF there would be time left over, I requested WEEDING in the back yard.
They started pulling some weeds in the front , then moved to the back putting leaves in a bag. Several bags of leaves were produced, then they left without letting me know or reviewing the work.
Turned out, the front yard was mostly NOT weeded, and also none was weeded in the back yard. Only leaves were raked in theback (only later they used a blower).
This was NOT what I requested and I found it expensive, even with the discount.
I could have done this myself.
Will NOT RECOMMEND their services
Hi Byron, your reply is BS.
These are NOT returning weeds that I complain about but untouched ones.
Note that the crew LEFT before seeing me.
I was not able to review the work BEFORE they left and certainly did NOT leave any positive comment with the crew.
Right after the cleaningI noticed that the front yard was NOT finished., actually 2/3 was untouched and weeds were still there.
I wish they had done the flowerbed weeding -as requested- and not raking leaves. Raking leaves was not done as a courtesy from them in the time I had paid for.
and yes, I should have contacted them right away, but got very busy (thats why I hired you GHC in the first place). Still a BAD job. NOT recommendedHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Byron R.
Nov 17, 2011
Hello Monique,
Thank you so much for your feedback; though it's a shame that you didn't contact us a month ago when the yard cleaning was done. Even more your review really surprises because this wasn't the feedback you gave to our landscaping crew when they finished cleaning your yard, but still we greatly appreciate it as it only helps us improve our services!
We are very sorry you just realized your yard has weeds again (normal on every yard BTW) and then decided to post a negative review of our services. Just to be clear with our readers, the coupon you bought did not include leaf cleanup it was only for flower bed cleaning. The crew cleaned both the front and back yard beds and as they had time left they raked the leaves on your yard as a courtesy to you as it wasn't included on the coupon.
Once again, we greatly appreciate your feedback.
Sincerely,
All of us at Green Healthy Cleaning, Inc.Nov 16, 2011Previous reviewI had bought a double certifikid certificate for yard cleaning. Called the number listed then had to go online to register plus several messages before a time/date was set. Then they rescheduled twice due to light rain. They came and I requested WEEDING in the front yard. IF there would be time left over, I requested WEEDING in the back yard.
They started pulling some weeds in the front , then moved to the back putting leaves in a bag. Several bags of leaves were produced, then they left without letting me know or reviewing the work.
Turned out, the front yard was mostly NOT weeded, and also none was weeded in the back yard. Only leaves were raked in theback (only later they used a blower).
This was NOT what I requested and I found it expensive, even with the discount.
I could have done this myself.
Will NOT RECOMMEND their services
Hi Byron, your reply is BS.
Note that the crew LEFT before seeing me. I was not able to review the work BEFORE they left and certainly did NOT leave any positive comment with them.
Right after the cleaningI noticed that the front yard was NOT finished., actually 2/3 was untouched and weeds were still there.
I wish they had done the flowerbed weeding and not raking leaves. Raking leaves was not done as a courtesy from them in the time I had paid for.
and yes, I should have contacted them right away, but got very busy (thats why I hired you in th efrst place). These are NOT returning weeds but untouched ones. Still a BAD job. NOT recommended - Victor L.Baltimore, MD06Aug 16, 2011Updated review
A credit card convenience charge of $2 was charged to me, unless they have recently changed their policies. I have the receipt to prove it.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Byron R.
Aug 16, 2011
Hello Victor,
Thank you so much for your feedback, we really appreciate it! Your feedback is very important, without it we would not have the opportunity to improve our services.
The groupon coupon that you bought IS limited to certain services and cleaning inside the appliances, carpet cleaning and/or window cleaning was and is not included. The groupon coupon is a promotional value so we limit the services provided within the price. We never persuade a customer to buy additional time and/or services; while we give you the option to buy additional time for the cleaning its solely the customer's decision to buy it or not. You decided to buy additional time as you were moving out of your apartment and you considered that 3-man hours of cleaning weren't enough.
We do not pass any charges from the credit card companies into our customers; our prices are standard regardless if you pay cash, check and/or credit card. We apologize if there was miscommunication on this matter.
Once again, we appreciate your feedback as it only makes us better on what we do!
Sincerely,
All of us at Green Healthy Cleaning, Inc.Jun 5, 2011Previous reviewThey were generally unhelpful and dishonest about services provided. I initially bought a groupon coupon, which they then proceeded to tell me did not cover a range of cleaning. I was thus persuaded to purchase extra hours for them to do the extra cleaning, but in the end, when the maids came, they again told me that such cleaning was not included.
Their work quality for what they did clean was about a 6/10 and was not very thorough.
A credit card convenience fee is charged. - Laura P.Baltimore, MD253Nov 7, 2010
We have been using Green Healthy Cleaning Services since January 2010 when I was 9 months pregnant. Maria's team does a very good job. I have a lot of home and they make sure to get ALL of my home. I also have a dog and they get up so much hair every visit. The only reason I haven't given them 5 stars is because the quality is not always consistent. However, Maria is really great about having the ladies come back within 24 hours to take care of my concerns.
Helpful 0Thanks 0Love this 0Oh no 0 - Michele Z.Ellicott City, MD01Jun 21, 2013Updated review
I have been using their cleaning service for 2 years- Maria and her team have always been professional and done a great job on our house. Maria is also great at communicating when the team is running late- which is greatly appreciated. I would highly recommend their cleaning services.
Helpful 0Thanks 0Love this 0Oh no 0Nov 8, 2010Previous reviewMaria and her team are GREAT to work with. They are very reliable and always do a great job each time they visit. Maria is great wtih communicating if they are running late or any other changes to their schedule. The team is very friendly and are very dedicated to leaving your house exceptionally clean with each visit.
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