Henco Plumbing Services

We had quite a problem with a clogged drain and a leaking toilet so I read multiple reviews on Yelp and individual sites trying to find a plumbing service that met the mark. I settled on Henco. Although there was a slight problem with scheduling it was handled immediately. The technician, Ricky May called ahead and arrived within the agreed upon window. He was friendly, personable and knowledgeable. He told me exactly what he was going to do, and when done, explained all projected charges. The total was SO close to what I'd anticipated I agreed on the spot. 'Turns out that we had a good size clog in the main drain line, but Ricky was able to clear it - Such a relief! I'd already purchased a new toilet and he explained a "worst case scenario" that might occur with the install. Fortunately everything went smoothly. Bottom line - I'd hire them again for any plumbing issues. I'm researching a tankless system and when I get a little closer to a final decision, Henco is first on my list to call. Thanks Much!!

I had an appalling experience with Henco where they tried to price gouge me. After paying them to hydro-jet my sewer line, they tried to convince me to spend $3,500 to install a sewer line clean out. The next day, I had a different company come and quote the job, and they found a pre-existing clean out within 5 minutes of arriving on site. I have spent over $25,000 with Henco across two houses, and I'm incredibly insulted that they would try and price gouge a loyal customer. I will never use this company again.

The first time we had them out they were great. Yesterday I made an appt for today as our tub isnt draining. They called within an hour of my making the appt and confirmed everything again. Then, today, my window is between noon and 4. At 12:30 they called to say the technician wouldnt be finished in time at his other job and can they reschedule me for Monday? Nope.

I got a quote from them on replacing my shower faucet, which had snapped off. The guy said the handle was no longer available (which was incorrect), and replacing the valve would require cutting a big hole in my shower, and be one to two hours work, and they charged around $300 an hour. So i figured $300-600. Then his quote was $1200, which seemed like a rip off.

Then I got a quote from another plumbing company on here, and they quoted only $350-800 for the same job, depending on whether they'd need to cut a larger hole to replace the valve, which they said may not even be needed since the bolts might be within reach.

They also then directed me to a store where I found the replacement handle that was supposedly not available anymore. So the final fix was $10 instead of $1200!

We had a stopped toilet at our preschool. They were here for 2 hours and charged $1200. They were going to charge us $93 if we turned them away after giving us the quote. The kids needed their toilet running. They removed baby wipes from the drain. Next they said that they would not bill us and we had to pay immediately. Our toilet is flushing now. Unless you are desperate, I'd go elsewhere.
I want to start a plumbing business now. Seems to be where the money is.

Correspondence with Henco is difficult, at best. Great customer service dictates a prompt response to email messages, even if an immediate resolution is not possible. At least confirm that an email was received and that you will respond in a timely fashion! Most of my emails went into a big black hole!

Chris was great. Fair price, fast work, good results, very professional and courteous. Would hire again.

A serviceman/plumber named Dan Nelson from Henco Plumbing came to my house and fixed my tub; in the 32 years I have lived here I have dealt with many service people, plumbers, electricians, and this person was the best, he was intelligent, competen,t personable, kind and absolutely the kind of person you want fixing stuff. I would recommend him 100% to anyone who needs their drains fixed and whatever else he does! Thank you Dan, an initial miscommunication when scheduling the appointment turned out to be ok because he was so good!

I have used Henco several times before and really liked them. But today they gave me a quote for replacing JUST THE KITCHEN FAUCET and it was over $900 bucks. I declined bc I couldn't afford it, and got charge a $95 service fee (for him coming out and giving me a quote.) I still have a broken sink and am out almost $100. I am so bumbed. About half a year ago, they replaced both my toilets and charge me $800 per toilet (which included the toilets and all the work). So I assumed a faucet replacement would be way cheaper. Boy was I wrong. Almost $1000 for someone to take out the old faucet hardware (not the sink) and put in a new one. WOW! I'm done with Henco. I'll look for another service to use in the future. WOW!

Ver fast at responding and offering to schedule, I had a burst pipe and they fixed it in no time! Will definitely call them back in case of another issue. 100% recommended.