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A/C Repair
Boiler Services
Electric Furnace Installation
Emergency Services
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About the Business
Business owner information
Dirk E.
Life is miserable if you are too hot or too cold. Hero Heating & Cooling offers heating and cooling solutions to maintain your state of perfect comfort. At Hero Heating & Cooling, we understand that your furnace and air conditioning systems are essential components of your home or office. System failures can be uncomfortable, cause frustration or pose life threatening situations. Let us educate you on how to avoid unexpected and costly system failures. Hero Heating & Cooling serves commercial and residential customers throughout Stark and Summit Counties, and surrounding areas.
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Emi C.Copley, OH02Oct 6, 2020The owner of the company was rude and condescending toward us while I was a new mom and very sick from the heat. Blamed the cooling problem on us when really he incorrectly installed the AC and it leaked out all of the coolant. He didn't even fix the AC. We had to go to another company.
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Dirk E.
Oct 14, 2020
We are so sorry for the experience you had. We would like to look into this issue but we do not have enough information to determine what property is yours. Your review states you are from Copley, Ohio which has a zip code of 44321. We do not service that zip code. Maybe you are in Barberton or Akron. We do service those areas. That being said... If you had called the office to let us know that the system was not working, we should have sent our service team to look into the issue because there is a one year warranty on all labor.
There are many actions that homeowners do that can kill an a/c system. If a system fails because of one of these actions, we always tell the homeowner what they did so that they do not do it again. It is meant to be an educational discussion. We are sorry that you interpreted it as blame.
We pull permits on all installations. Once the job is complete, the homeowner should call the permit office to schedule an inspection to make sure the installation is correct. If, for some reason, there is an issue with the installation, we are required to fix it. If we don't, the bond on the permit would have paid for another company to do the repair.- R F.Dublin, OH01Jun 20, 2020
This company is, quite simply, the best. Honest, reasonable and fair, plus their excellent work make this company the best in the business. I simply can't say enough about Me. Elsass. One of the finest men with whom we've ever had the pleasure of doing business. Do yourselves a huge favor - give them a call.
Helpful 0Thanks 0Love this 0Oh no 0 - Sal I.New Philadelphia, OH024Oct 24, 2019
They are honest service contractors that will tell you what needs done even if it means they don't increase their sales! Sally and staff are fantastic to deal with and get you in their schedule as soon as possible. Keep an eye out for their promotions as it can save you even more money.
Helpful 1Thanks 0Love this 1Oh no 0 - Mike L.Akron, OH06May 14, 2015First to Review
Are always prompt (usually show up on early side of appointment window), always friendly, thorough, have been flexible when I've asked to reschedule due to weather, and explain the job extremely well - Dirk and Dale know a lot, and I always seem to learn something new when they come. Their prices are better than other companies, at least for services I've used.
For context:
-Introduced to them from home warranty call for leak coming from furnace. Figured out cause right away that 2 other companies could not determine.
-Have used since 2013 for seasonal maintenance on furnace and AC.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Dirk E.
Feb 29, 2020
Thank you for the nice words. In the future please give us a call if you need us. Thanks Dirk E
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