Hometress Cleaning Service
Photos & videos
Services Offered
Verified by Business
Other Office Cleaning Nearby
in Office Cleaning
in Office Cleaning
in Office Cleaning, Home Cleaning
About the Business
Hometress Cleaning Service is Philadelphia's most trusted local house cleaning service in Center City and surrounding areas. We provide regular and deep home cleaning, as well as move-in and move-out cleaning. Our maids have an average experience of 5+ years working in housekeeping and providing a thorough cleaning in Philadelphia, PA. Our mission is to make your space clean, comfortable, and healthy. All of our customers are backed by our White Glove Guarantee. So, if you are not happy with the results, we will come back and re-do the cleaning at no cost to you. Get top-rated cleaning in Center City, South Philly, Rittenhouse Square, Northern Liberties, Old City, Fishtown, Penns Landing, Queens Village, and other neighboring areas.
People also searched for
Location & Hours
Mon |
| |
|---|---|---|
Tue |
| Open now |
Wed |
| |
Thu |
| |
Fri |
| |
Sat |
| |
Sun |
|
Amenities and More
Ask the Community
Yelp users haven’t asked any questions yet about Hometress Cleaning Service.
Recommended Reviews
Overall rating
8 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Karen W.West Chester, PA465Dec 19, 2023
this was he first time I have ever hired a cleaning service. We were moving and I needed the new house to be cleaned after doing some renovations. they conveniently gave me a quote over the phone and also gave me a discount . The resulting price was more reasonable than other estimates I received. The cleaner arrived promptly and did a nice thorough job. She worked the whole six hours to clean an emptythree bedroom house! I was impressed!
I would definitely contact them again for services in the future!
Helpful 0
Thanks 0
Love this 0
Oh no 0 
Donzella M.Philadelphia, PA333Aug 5, 2023ITwo young women arrived on time and cleaned my home from top to bottom . They were pleasant and professional . Never stopped working until they were done .I requested for them to do my recurring cleaning .The work was worth the price .
Helpful 1Thanks 0Love this 0Oh no 0- Jeremy Z.Philadelphia, PA02Oct 3, 2023
My Experience with Hometress: A Detailed Account of Missteps
The Beginning:
Upon signing up for Hometress, I specifically chose their deep cleaning service for $260 based on their website's clear outline of services and costs. The site even offered a 10% discount for regular cleaning services, scheduled every three weeks, priced at approximately $130. These explicitly stated costs set a clear expectation for future billing.
First Cleaning:
Two cleaners arrived and I specifically instructed them to leave my office alone but to empty the trash and shredder. Unfortunately, these simple tasks were neglected. The service provided was far from a "deep clean," despite my proactive effort to prepare my home to facilitate effective cleaning.
The Follow-Up:
Three weeks later, a company representative contacted me to schedule another session. Upon expressing my dissatisfaction with the previous service, I was assured that a checklist of completed tasks would be provided. A single cleaner arrived and performed better. However, the company representative repeatedly interrupted her with phone calls discussing another employee's performance on a previous job. This was not only disruptive but highly unprofessional. These interruptions, combined with the website's explicit pricing structure, led me to believe I was receiving a $130 regular clean.
The Surprise:
Despite my expectations, I was billed for another "deep clean" at approximately $230. Immediately, I left a voicemail for the company representative detailing the issue. There was zero follow-up from her or anyone else at the company. Later, I received another scheduling text from the same representative. I refused and explicitly demanded to be removed from their system, receiving no confirmation other than an automated appointment cancellation email but no confirmation that my sensitive info was removed from their system.
Final Thoughts:
This series of events can only be described as a bait-and-switch. Explicit consent for the second "deep clean" was never obtained. The unprofessional behavior from the company representative, both in disrupting the cleaner and failing to respond to serious customer concerns, exacerbates this issue.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Donte E.
Oct 4, 2023
Thank you for sharing your feedback with us. We value every piece of feedback we receive, as it helps us improve and better serve our customers. However, it's essential to provide a clear and accurate account of our interactions, as we have detailed records of our communication attempts.
To clarify, we have records of the following, which will be promptly sent to you via email:
August 2nd: We attempted to call you to confirm your online booking. Unfortunately, the call was directed to voicemail. Following this, we sent you a text message, to which we received no response.
August 28th: We reached out again via text to discuss the possibility of rescheduling to an earlier booking. During this interaction, you mentioned some areas of dissatisfaction, which we took note of and sought to address immediately.
August 29th: You initiated contact regarding the cleaners' delay, and we promptly responded, apologizing for the inconvenience and offering a reschedule.
September 2nd: We received another text from you.
September 5th and 6th: We made two separate attempts to call you regarding the complaint. Both times, the calls were directed to voicemail. We have attached screenshots as evidence of these attempts.
Last Wednesday: We tried once more to resolve the issue with you via a phone call, which again went to voicemail. Following this, we sent an SMS.
It's evident from our internal records that we have made multiple attempts to communicate with you and address your concerns. We pride ourselves on our commitment to customer satisfaction and have made every effort to reach a resolution. While we understand that there may have been areas of dissatisfaction, it's crucial to acknowledge that we have been proactive in our attempts to rectify the situation.
It's essential to understand that open communication is key when addressing concerns with a service provider. If you don't voice your issues, we won't be aware of them, especially if we're unable to reach you.
Your feedback presents a narrative that doesn't align with the records we possess. Nonetheless, we sincerely apologize for the oversight regarding the default cleaning setting. This could have been swiftly addressed in a brief conversation had we been able to connect over the phone.
We have made every effort to address your concerns, and it's disheartening to see that these efforts have been overlooked in your review. It's also worth noting that while we strive for perfection, no service is immune to occasional oversights. However, when these are brought to our attention, we take immediate action, as was the case with your feedback.
Your last message to us was not only unresponsive but also carried a negative tone that did not contribute to a constructive resolution. We believe in fostering a respectful and open line of communication with our customers, and we expect the same in return.
In conclusion, while we respect your right to share your experience, it's crucial for potential customers to get a holistic view of the situation. We remain committed to providing top-notch service and are always open to genuine feedback and discussions.
We hope this detailed account provides clarity on our interactions. We remain committed to providing the best service possible and are always open to constructive feedback. - Joanna F.San Francisco, CA02Nov 30, 2023
I reached out for a quote to clean 3 of my remote sites to move the employees in, they were the best deal. I requested one office to be deep cleaned, with the other two receiving a regular cleaning. My manager called to tell me I'd be pleased with the outcome. With flu season on the horizon, starting my people in an actual CLEAN office is key to their progress. I wasn't going to contact them since I usually believe what I read on yelp, but the quotes I received for less service was much more. Moving offices from West to East Coast operations has been complicated, however, I was able to receive superior customer service and high quality cleaning prior to asking my remote employees to return to an office. This has been a very pleasant experience. Opinions are just that. Really glad that we took the chance.
Helpful 0Thanks 0Love this 0Oh no 0 - Sarah B.Fort Myers, FL02Dec 18, 2023
Seems to be this is a reliable service to those in need of a cleaning service, it does seem to need to be thorough with communication not just from said business but any clients they may contact to avoid confusions. Other then that pretty solid service.
Helpful 0Thanks 0Love this 0Oh no 0 
Gemma R.Philadelphia, PA04Jun 26, 2023HORRIBLE HORRIBLE HORRIBLE. FELT VIOLATED IN MY OWN HOME. I don't normally write reviews but I feel like I should just to warn people. First lets start with the time, I had a cleaning scheduled between 2pm and 4pm, they didn't show up until 6pm....no notice nothing. Now for the actual cleaning, okay where to begin.......first they went through every cabinet, drawer, shelf , closet you name it. Places they have no business cleaning they poked around and moved stuff around. They entered rooms I closed off and explicitly said do no enter or clean ( I made note in my official cleaning quote and left notices on the doors to do not enter) They moved things around and placed them in other rooms, I had bedroom things moved into the living room and bathroom items moved into the bedroom, it was unbelievable. They went through my sock and underwear drawer and moved things around, it was very upsetting. When I called the company to discuss the cleaning and the moving things and entering rooms without permission the response I got back was " Sometimes our cleaners find things in inappropriate places so they move them to the appropriate place" ok let that sink in....in your own home someone else gets to decide what's appropriate. All in all it was a terrible experience and going through every thing made me feel extremely violated. protect yourself and your home and find a different cleaning service.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Donte E.
Oct 4, 2023
Thank you for taking the time to share your experience with our cleaning services. We deeply regret that our service did not meet your expectations, and we appreciate your feedback as it helps us improve and refine our offerings.
In response to your feedback, I'd like to clarify a few points regarding the service you received:
Our Platinum Cleaning Package includes a 30-minute professional organization, which, as the term suggests, is focused on creating an organized living space. This service involves sorting and arranging items in a methodical way for easy access and a tidy appearance. It is not our intent to make you feel violated, and we sincerely apologize if our service created such an impression.
When booking a cleaning session, we provide a detailed checklist of the tasks that will be performed as part of our service. We urge customers to review this to ensure they are fully aware of what our cleaning package entails. When booking online, you were redirected to our checklist.
In your situation, it appears there was a misunderstanding regarding what our organization service included. If you had expressed prior to the cleaning that you did not want certain areas to be organized, we would have happily complied with your request. Regrettably, we were not made aware of this preference at the time of your booking or prior to our arrival.
Regarding your concerns about the violation of your private spaces and the rearrangement of your personal items, we take these issues very seriously. We would like to assure you that our staff is professionally trained to respect our customers' privacy and personal boundaries. We apologize if there was an oversight during this cleaning session, and we will take steps to address this with our team.
We understand that you are upset and felt a discount would be appropriate. However, we believe that the best course of action is to rectify any mistakes we have made. Therefore, we offered a revisit by our cleaners to adjust the organization according to your preferences.
We encourage open communication with our clients and are always willing to accommodate specific requests or instructions to ensure your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we strive to improve our service. Should you wish to discuss this matter further, please do not hesitate to contact us directly.
In addition to the points addressed, I would like to highlight the following:
We advise all new customers, including yourself, to thoroughly review our cleaning checklist prior to booking. Understanding what professional organization entails, and communicating any areas to be excluded, can greatly enhance the satisfaction of our services.
Furthermore, we encourage our clients to call us directly to provide specific instructions, such as rooms to be avoided. We value open dialogue and are dedicated to ensuring our services meet your unique needs.
Please also note that our organization is committed to providing opportunities to diverse communities, including helping minorities build stable futures. We understand that there might be language barriers at times, and we are constantly working to bridge this gap in communication. Your understanding and patience in this matter is greatly appreciated.
Ije O.Manhattan, NY981May 9, 2022First to ReviewThey were 2 hours late for a cleaning appointment. Incredibly unprofessional and inconvenient. Do not recommend this service.
Helpful 0Thanks 0Love this 1Oh no 0- Kimberly W.Philadelphia, PA02Sep 24, 2022
What a horrible experience! I booked this company a week and a half in advance. My best friend was having a medical procedure and out of town family were visiting. I called and spoke with someone twice on day one when I first scheduled and booked the appointment. I gave them credit card details and both my friend and myself confirmed the address, date and time and contact information. The cleaning was scheduled the day before her procedure. One that day while I'm gathering guests there was no contact from the company. I called while on the road and confirmed the service again! I was told that the cleaner would be onsite between 1 and 3 pm. And that was fine! 3;30 rolls around and still no cleaner! I called and got voicemail. I had others call and got the same. Then one of us finally gets through and we are told that they have the contact details and address details written incorrectly and that they wouldn't be able to provide a service! How incredibly unprofessional, unethical and downright disgusting of them! I would not recommend this company under any circumstances!
Helpful 0Thanks 0Love this 0Oh no 0
You Might Also Consider
in Window Washing, Home Cleaning, Office Cleaning
in Carpet Cleaning, Air Duct Cleaning
