Improovy Painters Chicago
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Review Highlights
“Chris was the main guy I talked to who coordinated the painting project, and it was smooth sailing from there.” in 6 reviews
“Tony and his crew did a great job and were very friendly and professional.” in 3 reviews
“We shared our quote with friends who have had painting work done recently, and all thought the quote was very reasonable.” in 6 reviews
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About the Business
Business owner information
Andre K.
Improovy Painters Chicago is an interior and exterior painting company located in Wicker Park that uses technology to streamline house painting for Chicago homeowners looking for a quality painting service or professional painter that is trusted, experienced, fairly-priced, and EASY to work with. Only with Improovy can you get your painting estimate over the phone or online in minutes, book an incredible Chicago painting crew, pay online, and even pick paint colors virtually, often available to start within a week's notice! The clock is ticking, get your hassle-free Chicago house painting quote online or over the phone in minutes.
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Recommended Reviews
Overall rating
41 reviews
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- Courtney V.Mundelein, IL011Apr 26, 2024
I highly recommend Improovy Painters! I worked with the Improovy team to paint accent walls in my apartment last year, and to repaint them back to their original color when it was time to move. The team is prompt, very courteous, reliable, and they do PHENOMENAL work!
My original accent wall color was a deeper, golden tone (which looked fantastic), and when I commissioned their help to repaint them to their original white color, it was like I never had accent walls, lol! See the before and after pic below; Improovy is the real deal. It was also an affordable job, and they work with you every step of the way. You can trust their Project Coordinators to make sure you get exactly what you want. Once again, I highly recommend working with the Improovy team for your next paint project! Special shout-out to Carr and Mike for making the process simple and straightforward!Helpful 0Thanks 0Love this 0Oh no 0 - Annie M.Chicago, IL010Apr 26, 2024
I did a diligent search for the best painter for my living room and bedroom and went with Improovy and, boy, did I ever choose the right one. From initial, and further, conversations with Mike and Daniel to the amazing paint job by Alex (Alejandro) everything was perfection. A flawless experience from start to finish. Their customer service and communication is unapparelled. If you are looking for any kind of painting service, look no further. Improovy is the best!
Helpful 0Thanks 0Love this 0Oh no 0 - Laura B.Chicago, IL010Mar 1, 2024
Christian did a great job painting a half bathroom in our house. Would definitely use Improovy Painters again.
Helpful 1Thanks 0Love this 0Oh no 0 - Noel L.Chicago, IL09Apr 1, 2024Updated review
Improovy is da best! We have used their services a couple of times and we have had a positive experience overall each time. We had a leak in our closet that needed drywall repairs. We also wanted the ceiling and walls painted. Mike and Daniel were quick in getting everything all scheduled and a crew readily available. Jose and his team were on time to start the project. They finished much faster than anticipated and the quality of work was excellent. Thank you again for all your help!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Andre K.
Jan 18, 2024
Noel,
Thank you for the awesome review! We're grateful for the opportunity to serve your painting needs and always hear to help with any future painting projects that come up.
Thank you,
Improovy Painters TeamJan 17, 2024Previous reviewWe have used Improovy before and they came to the rescue on a project that required some urgency. We needed our ceiling patched up and painted due to a leak. Mike and Daniel were quick to respond and scheduled the project on short notice. Christian was our crew lead and did a phenomenal job from start to finish. We are very happy with the painting service that Improovy provided and highly recommend to anyone.
Jun 25, 2023Previous reviewImproovy did a phenomenal job in getting our new house painted. Had the pleasure of speaking with the CEO, Andre who helped us get started with the project. Mike, the Production Coordinator was instrumental in answering all our questions and getting everything all scheduled. Jose and his painting team were hard working and completed the project well within our initial projections. I can't thank Improovy enough for making our new home so nice with the quality job and service they provided!
- Aladdin S.Mississauga, Canada031Jan 28, 2024
amazing people, amazing work
Very professional and trustworthy
Would definitely use again and recommend to othersHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Andre K.
Jan 28, 2024
Aladdin, thank you for the fantastic review and opportunity to earn your business! We look forward to working with you again in future!
Best,
The Improovy Painters Team - Daniel M.IL, IL06Jan 14, 2024Updated review
the Improvy team does an outstanding job, start to finish. second time around using them for complicated jobs and I couldn't be happie!
Manny, Armando and Daniel are great.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Andre K.
Jan 22, 2024
Dan, thank you very much for the kind review and for the opportunity to earn your business again! Our goal is to be your forever painters -- we are here whenever you need us!
Best,
The Improovy Painters TeamJan 12, 2023Previous reviewImproovy was very easy to use. The communication was excellent. I'm in Chicago and had Malek and Peter come to my home. It wasn't a small job, painting, patching and wallpaper removal. They did a beautiful job! Very nice guys, very professional and trust worthy. Could leave the keys with them and felt great leaving them on their own. Can't say enough good about the experience.
- Jordan K.L'Hospitalet de Llobregat, Spain1401Feb 19, 2024
Highly recommend Improovy for any and all painting jobs. From the second I inquired more information on their services the communication was above and beyond any company I've ever worked with. They took the time to answer all of my questions and communicated throughout the process. My painter was Jose and he was the absolute best. He was so nice and explained everything once he got there. He patched up several nail holes as well as fixed patch work that a different company did. The paint looks amazing and I couldn't be happier with how it turned out!! Thanks Jose and Improovy!!
Helpful 0Thanks 0Love this 0Oh no 0 - Kim B.Pinellas Park, FL51916Sep 2, 2023
My experience with Improovy is that they operate in the opposite of their mission to "restore trust to the trades by making the lives of homeowners and painters better". I do not trust Improovy, I do not recommend them. Improovy used a painting company, Top Painters who do not have property damage coverage through their insurance and are not in good standing with the IL Secretary of State. They damaged my newly finished flooring beyond repair in the spring of 2023 to the tune of over $30,000. They used a sharp object, likely a razor blade, removing paint on the floors near the baseboards in ~30 places and scratched deep down into the wood. The painters told me they do this routinely to scrape paint off where the tape fails but then claimed to their insurance the deep scratches were from a "floor varnish problem" and the scratches occurred from removing painters tape from them. See the pictures for yourself as they did not occur from removing painters tape. Improovy's insurance denied covering, then sent the claim to the painters insurace (who I never directly hired or paid) & found their insurance does NOT COVER PROPERTY DAMAGE even though they caused it. Improovy nor Top Painters returned correspondence to me & answer the question of if they are going to pay for these damages, and the insurance claim is now 5+ months after occurrence. Also, Improovy (as stated in other reviews) charges for more expensive paint than what they use. They initially recommended I use Duration paint in Eggshell which does not exist. When asked about why they recommended paint that doesn't exist & if I was going to be charged for the more expensive paint they did not answer.
The painters were initially careful but unprofessional & sloppy in the return to my home. Initially they covered my floors/ furniture & I paid extra for complete coverage; upon return to complete work including Re-sanding, mudding, & painting they did not fully cover my floors and did not cover ANYTHING in bedroom. I was appalled to find them mudding directly over my bed that was not covered and there was paint/mud splattered on my TV, router, nightstand, bed, bedding & all over the floor. Autumn Ramsey, "field manager" returned to my home, began scraping paint off my floors with her fingernails & I had to stop her from causing more damage.
Improovy offers estimates over the phone based on pictures/videos and they over-promised services they could provide. They promised ceiling seam repair which would not take, were redone several times & eventually they stated future repairs would no longer be warrantied (this made sense since they couldn't be repaired but the work should not have been promised to begin with esp considering they increased the price after taking a 2nd look at the photos). Improovy stopped contacting me however and did not request final payment. I did pay a deposit and now I additionally have over $30,000 of damage to my home since they need completely replaced and can't be repaired. Improovy states they have a warranty on their services to be performed with reasonable care and skill but that did not happen. (I emailed Eddie Alvarado a production coordinator about the warranty and their guarantee of timeliness after numerous cancellations/ delays due to miscommunications btw Eddie & Autumn, but they did not respond to those questions). The painters painted over the seal of almost all electrical outlets & HVAC filter covers & thus could not be opened without ripping the paint and drywall off wall. I don't consider this "5 star" work. They never apologized for what their painters did in my home, despite acknowledging the damage & poor workmanship. I gave them opportunities to respond before I submitted insurance or wrote any reviews of my experience but they didn't. I was exceptionally polite to all despite being furious about the experience.
Don't hire a company that has a website that states they have no control of the quality of services the painters provide. When I hired Improovy I hired and paid them directly and had no info about their painters. I asked Tony - their lead painter of "Top Painters" on their first arrival date why I couldn't find them on Google & he claimed it was because the owner was a "family man" who didn't want to be on the internet. I should have canceled the job then. Even Improovys own insurance carrier told me that they had trouble obtaining their credentials and getting correspondence from them.
I question how they have all these excellent reviews. If you are a homeowner, question the painters Improovy uses in your home. They are not as stated "the top 1% of painters providing the best quality work". I would think the top 1% would at least be listed on the Better Business Bureau. Choose a company who does their own work, is actually fully insured including property damage and has word-of-mouth references. This was by far the worst experience I have had in almost 15 years of homeownership.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Andre K.
Sep 3, 2023
Hi Kim,
Thank you for your review and for the opportunity to clarify misconceptions that might exist about this project and the painting industry at large. Over the last 6 months, I can say that we have gone above and beyond the call of duty on this project, and I am proud of our team for their patience, persistence, and resolve in the face of an unreasonable situation.
First, I invite you to call me any time to speak directly. Per our email exchange as recently as Friday morning, your claim is still working through the insurance process. Without commenting on the merits of the claim, I can still agree that the insurance process is lengthy and often frustrating.
However, to say that we haven’t communicated with you is false.
To say that we are not insured, for property damage or otherwise, is also false.
It is true, however, to say that we have not responded to threats of negative reviews if we don’t settle.
Below is a link to photos detailing the extent to which we went to protect the floors, furniture, etc. We documented pre-existing flooring issues, pre-existing drips or overspray on surfaces/areas that we weren’t painting, and returned a third time to clean up paint splatters that turned out to be scuffs in the floor’s dimpled clear coat or even just dust on other surfaces.
https://airtable.com/app0iTFQP3gYgNEZ2/shrAwZwI32isL6qNt/tbl1bS6EdnC9vN6SA
As was pointed out during the walkthroughs, the floor varnish came up with low-adhesion painters frog tape, which is specifically designed for delicate surfaces. While we disagree on the cause and extent, our insurance adjuster has reviewed the project in person and been in communication with you, again as recently as this past week.
We are proud that our painting teams are both employees and small businesses that we know very well. We believe in finding the best painters, whether they prefer the stability of a steady salary, or whether they prefer the flexibility of independent painters that take on their own work. In both situations, we have the same standards for process, reporting, and training. Our interview process for our painters includes a written application, a video application, a phone interview, a video interview, and in person tryouts.
We have worked with Tony and his crew at Top Painting for 3 years, and we have completed 123 projects together in that time. They are, quite simply, one of the best teams of painters we have ever witnessed. They are incredibly polite, professional, and detail oriented. Of the 123 projects, 51 of those projects received reviews – 100% are 5-star reviews (for context, an average painting company receives a 5-star review on less than 5% of projects). Tony’s results speak for themselves, and we take a lot of pride that they are our trade partners.
We are also proud that we extensively document projects for quality control and training, which is why I’m able to share these photos. Our project managers do daily video walkthroughs with the painting teams to make sure it’s on course, and have photos that memorialize the daily progress. We have photos of paint receipts to make sure that the correct materials are used. If we need to change the type of paint, due to a customer’s desire to use an EggShell sheen, for example, then we discuss that change with the customer prior to the project starting.
Improovy is a young company trying to create trust and accountability in an industry rife with suspicion and bad actors, and our work and reviews speak to the quality of our people and rigor of our process. Again, I am proud of our team and our painters, and I invite you to call me any time to speak directly.
Sincerely,
Carr Lanphier
CEO
Improovy
312-847-2983 - Charlie H.Chicago, IL02Nov 7, 2023
Absolutely first class experience. From our first zoom call with Carr to the meeting with Eddie as our project manager to the work being done by Tony and his painting crew, I literally have nothing but great things to say about Improovy. I highly highly recommend them to anyone looking for an affordable, professional and courteous company. 10 out of 10.
Helpful 0Thanks 0Love this 0Oh no 0 - Jenn T.Chicago, IL10835128May 17, 2022
We used them to paint our house and front porch. I think the results speak for themselves. They were cost effective and very professional and responsive. Definitely worth checking them out! I will post a picture soon!
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Andre K.
May 16, 2022
Hello Jenn, Thanks for the awesome review! We're grateful for the opportunity to work with you and are always here to assist with any future painting projects around the home!
Thank you again,
Improovy Painters Team
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