Inspect360

Thank you for your feedback and it's wonderful to hear that you had such a positive experience with James! Thank you for choosing Inspect 360 with your home inspection. Should you need anything else in the future, don't hesitate to reach out.

Thank you for recognizing Frank's professionalism and for sharing your positive experience with Inspect360. Your recommendation means a lot to us. We appreciate your feedback and trust in our services! If you ever need assistance in the future, feel free to reach out. We're here to help!

We're glad to hear about your positive experience! Our team takes pride in providing thorough inspections with attention to detail. Blake's knowledge of building codes ensures that you receive relevant recommendations for your new home. We appreciate your kind words and recommendation. Thank you for choosing Inspect360!

Jennifer, thank you for your candid feedback. We know that homeownership can be overwhelming and frustrating at times, and it is our goal to provide you with the best information available to us at the time of your inspection. And, although having an inspection does not guarantee the future performance of your home, we know that NOBODY likes surprises after they move in and that is why we offer the third party warranties with Residential Warranty Services. They are very good about helping with issues or conditions that were not apparent or may arise after a buyer takes possession of the home. Residential Warranty Services has confirmed with us that they have reached out to you multiple times and requested receipts and itemized list for the claims you have submitted to them. Again, this is a third party company and we offer this warranty service free of charge. We are not looped in with the process with the warranty company so I'm not sure why you heard crickets when you submitted your information to the warranty service. We would recommend you follow-up with the company to see if they have received everything. Items noted as deficient in your inspection report would likely be considered Pre-existing issues and may not be covered under the warranty. This is likely the reason the disposal claim was denied.

Jennifer, we have reviewed the report with you several times and as documented in your report, the 1957 built home had over 60 deficient issues for concern. Of the items you have mentioned in your review, in section 6 of your report under Food Waste Disposers you will see that we observed an unusually noisy disposor with loose wiring at the time of the inspection. Section 4 of your report shows the water heater was working properly at the time of the inspection with hot water verified at each faucet, however it did not have a drain pan installed. The photo of the water heater in your report shows the water temperature set to Warm which can be adjusted to your preferred temperature. Regarding the sewer line inspection, the sewer cleanouts were not visible to the inspector and we can not move items or excavate for cleanouts. In this case you stated that clean outs were located to the left of the HVAC unit and visible, however, a photo under the foundation section of your report shows a hose reel at this same location and was likely covering the cleanouts at the time of the inspection. We reimbursed you for the sewer scope because we could not locate the cleanouts at the time of the inspection and recommended you have a plumber perform this service. Regarding your electrical system, the "upside down" outlets were all in working order and are not considered deficient just for being "upside down". Many electricians commonly installed outlets upside down to designate that those outlets were connected to an on/off light switch in the room. As for the other electrical issues, as you can see on section 3 of your report we listed many issues that were found. The electrical panel was not labeled properly, no AFCI installed, a Federal Pacific panel in place which is known to have various problems and/or deficiencies, conduit protecting the wires under the electrical meter cabinet has pulled loose and need to be resecured for reasons of safety, an open electrical junction box, no GFCI protection in all required areas, multiple locations throughout the home had one or more receptacles having open ground connection, as well as smoke detectors missing from rooms.

As always, when a home has this many issues we recommend you contact licensed specialists to evaluate these deficiencies and they will give you repair estimates so that you can request repairs (or concessions) before you purchase the home. As you have stated in our conversations, you did not address many of the deficiencies that were identified in your report before buying your home, and unfortunately they are now your responsibility.

Thank you for your feedback! We're delighted to hear that you had such a positive experience with our inspection service! We look forward to assisting you again in the future. If you have any further inquiries, feel free to reach out anytime.

Thank you for your kind words and for recommending our services. We'll be sure to pass along your compliments to James! We're delighted to hear about your positive experience with us and we're grateful for the opportunity to assist you. If you ever need assistance again or know someone who does, don't hesitate to reach out. We’re here to help!

Your enthusiastic recommendation of James is greatly appreciated! It's fantastic to hear that he provided such thorough and comprehensive service. Thank you for sharing your positive experience with us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Thank you for your feedback! We're glad you found our service quick, friendly, and knowledgeable. We strive to offer thorough inspections at competitive prices. We appreciate your recommendation and are here for all your future inspection needs.