Services Offered
Verified by Business
Botox Injections in 1 review
Dysport Injections
Body Sculpting
Skin Tightening
Review Highlights
“I have personally had the pleasure of being injected by Jeanine and I would never go to anyone else for Botox.” in 5 reviews
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- Agnes B.Chicago, IL082Nov 18, 2023
Very professional services. I saw Anna yesterday for Botox and she was very kind and experienced and I am definitely coming back for more services. I highly recommend Jem in Orland Park
Helpful 1Thanks 1Love this 1Oh no 0 - Feb 8, 2023
Had the best experience here with Laura! I was nervous coming to a new provider, but everyone at Jem made me feel so welcome and comfortable. The medspa itself is stunning and very well kept. Laura gave me the most painless Botox I've ever received and made sure I was comfortable the entire time. Looking forward to using Jem for other services in the future too!
Helpful 5Thanks 1Love this 4Oh no 0Business owner information
Melissa J.
Jul 27, 2023
We love to hear it, Aleks! Thank you for taking the time to review your 5-star experience and we are thrilled that you love your results. We look forward to seeing you again at your next visit!
- monica m.IL, IL02Jul 17, 2023
Absolutely a horrible experience;
deserves 0 stars.!!
Jeanne was extremely rude & condescending towards me when I had concerns about the tx she performed.
She did not address my concerns at all.!!Helpful 3Thanks 0Love this 2Oh no 0Business owner information
Melissa J.
Jul 27, 2023
Hi Monica- We appreciate reviews that help us better ourselves and the treatments we deliver to our clients every day. Unfortunately, we cannot make every person happy as much as we strive to do so. The last thing we want is an unhappy client that we have treated. Sometimes we cannot give the client the outcome they are looking for or we do not believe that we can safely and effectively do what they are asking. This was one of those cases. The treatment you wanted had more risks than benefits and we could not in good conscience perform that treatment. You did threaten to write this bad review if we did not perform the treatment you wanted and that is your choice. Our first priority is to “do no harm.” We felt that we could do more harm than good and therefore we had to turn you away. We do regret that we could not give you a stellar experience.
- Rosie M.Lombard, IL813922Nov 17, 2022
Love love love Jem Med spa. Quality providers ensuring incredible personalized care. Adorable interior design and pristinely clean inside. I would truly never trust anyone else with my face and they are worth every penny! There is a reason they keep expanding! I have had a few incorrect charges by the same front desk person, as well as some strange interactions, but this would never keep me from referring all my friends and continuing to seek all my own med spa needs from Jem.
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Melissa J.
Aug 16, 2023
We appreciate you, Rosie! We are thrilled to hear your experience and results with JEM have always been 5-star. Thank you for taking the time to review your visits and we look forward to seeing you again soon!
- Jryn ..Orland Park, IL8821085Jan 25, 2022
Went to Jem Medspa for the first time. This place truly cares for their clients. They listen to what you would like achieved, and are extremely caring. I've been to many Medspas in the past, and never truly felt heard, or cared for like Jem Medspa did. I highly recommend their professionalism, and how welcoming they are. I was even told, if I need to stop by the next day, just to ask questions, they will set aside time to talk. I definitely found a Medspa that I will go to in the future. Also, their pricing is much more affordable than other Medspas I have gone to. You will not be disappointed!!!!
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Melissa J.
Aug 16, 2023
We truly appreciate your kind words and you taking the time to review your 5-star experiences with us. Thank you so much - we can't wait to see you at your next visit!
- Talia R.Chicago, IL172119194May 7, 2019
Jem Medspa is amazing for all services I personally love working with Melissa however their entire staff is phenomenal- the offer everything from lash extensions to facials and fillers/Botox. The spa is absolutely gorgeous and they are beyond professional and experienced! I personally love getting my Botox and fillers done here - I legit drive about an hour just to work with these lovely ladies!
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Melissa J.
May 13, 2019
Thank you so much for your kind words. We love treating you and appreciate the pains you take to get here just to see us!
- Cindy W.Deerfield Beach, FL143416Dec 12, 2018First to Review
I am so Proud of Melissa & Jeanine for opening up their own med spa! They both are very talented injectors and professional, they will not talk you into something you dont need! The Med spa is amazing, once you go in you feel welcomed! The staff is wonderful, friendly and all smiles, not the average snooty girls at other places. This time i went for coolsculpting, and botox, I have been seeing Melissa for years for my injections, I love her technique ! She has done my lips in the past and they never look like duck lips & overdone. cant wait to go back:):) JEM is a real GEM!!!
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Melissa J.
Dec 13, 2018
Thank you so very much for taking time to write such a wonderful review! We are so happy you enjoyed your experience with us and looking forward to seeing you again soon!
- Lauren M.River Grove, IL06Feb 3, 2020
I can not say enough good things about JEM Medspa. The staff from the front desk to the injectors are friendly and professional. The facility is clean and well kept, not to mention beautiful and modern. I have personally had the pleasure of being injected by Jeanine and I would never go to anyone else for Botox. She is incredibly knowledgeable and gentle, also honest. They do NOT just want to take your money here. They will be honest about what is realistically needed for your specific case. She has told me know and answered my stupid questions time and time again. I've also had the pleasure of Rebecca doing my facials and lash tint/ lift. If I were to rave about all the good things I would be here for days. I HIGHLY recommend to everyone I know.
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Melissa J.
Aug 9, 2020
Thanks so very much for your 5 star review of JEM Medspa! We are so glad your experience with us was delightful! We look forward to seeing you again soon!
- Elena H.Tinley Park, IL05Apr 15, 2019
I have never gotten any sort of filler in my life, but I was interested in getting Juvederm in my lips. I visited Jeanine's profile on Instagram and was impressed with her work, so I decided to go in for a consult. When I got there, I was greeted by a friendly front desk staff, which was a definite plus. I figured I would receive that same treatment from my prospective injector. However, I was wrong. I work in healthcare, so I know the importance of making a good first impression/ helping your patients to feel comfortable. When I met Jeanine, I was the one who introduced myself and shook her hand. She was cold and unfriendly. I told her I wanted to plump up my lips a bit, and she made it seem as if my lips looked very bad the way that they naturally were. Although I want them bigger, I don't feel uncomfortable with them in their natural state. She made me feel uncomfortable. She proceeded to talk about how she has done people with "no lips" and laughed about certain people's before pictures. As a person who is supposed to help people feel beautiful, she sure wasn't giving off that vibe. Although she probably could have done a decent job on my lips, I didn't appreciate her unprofessionalism. If I'm paying almost 700 dollars to get my lips done, I want to feel comfortable. I decided to take my business elsewhere.
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Melissa J.
Apr 30, 2019
Thank you for visiting us and for your review of your consultation experience. We take all feedback seriously. Our aesthetic injectors have over 20 years of combined aesthetic expertise and many happy and loyal clients. Our goal is to make each and every new or existing client that walks through our doors happy and satisfied.
We do apologize that you felt "uncomfortable" during your consultation. After reading your review, we gave you a call and we discussed the reasoning behind our provider showing you pictures of lips she had treated. These pictures are used with our client's consent and for teaching and demonstrative purposes. We use these pictures to allow for a visual demonstration that lips come in all shapes, sizes and varying symmetry.
The intent of this is to point out things that the client may not have noticed about their lip before and to help set realistic expectations- this is something every advanced Injector would do. You verbalized understanding when we spoke and stated that made sense and thanked us for reaching out and talking about your experience and clarifying misconceptions.
We were looking forward to seeing you at your new appointment this week and it is unfortunate you had to cancel it. We have given you a call to reschedule it and hope that your next experience at JEM Medpsa is exceptional. We have done everything we can to alleviate your concerns and have attempted to reconcile how you felt after leaving your first appointment. As you can see from our 38 filtered 5 star reviews on YELP, we have many loyal and satisfied clients we have treated for many years and we are still hoping you will be one of them.
We gave you a call and left a voice message this week to reschedule your second appointment with us in hopes we can start anew together.
Best Regards,
JEM Medspa - Demetra K.Orland Park, IL04May 15, 2019
Beyond lucky to have this spa and the staff and owners in Orland Park! The owners went all out. The spa itself is beautiful and so aesthetically pleasing. The staff are friendly and courteous. The owners/operators are courteous, knowledgeable and helpful. They love what they are doing. Helping women (and men) be how they feel on inside... beautiful! They are experts in their fields. When you come here you know you are in good hands! I have been here twice once for Botox treatment and again for a dermal infusion facial treatment. Extremely pleased with my Botox results. Consulted with Melissa about an area that had been bothering me for a while and we decided exactly what was needed to achieve the results I wanted. So happy I decided to do "bite the bullet". Can't believe I waited so long. My other service was a dermal infusion facial. The aesthetician was just great. I walked out feeling like a new person. JEM Medspa is one word... WOW! I feel it is truly a gem for the south suburbs! Thanks!
Helpful 3Thanks 0Love this 2Oh no 0Business owner information
Melissa J.
May 16, 2019
Thank you so very much for your thoughtful review Demetra. We enjoyed treating you and look forward to seeing you again soon!
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