Johnsons Home & Garden

I'm sending an update because I finally received a response from the owner brad Johnson after two days.

In a nut shell he told me to file a claim with my insurance company and they could go after them.

Here's a direct quote from his email to me
"In addition, when we are asked to load an item (especially a heavy item) in a cargo area of a vehicle, some wear to that cargo area is to be expected."

Apparently in their opinion damage to a brand new vehicle is normal and expected. I'm flabbergasted at this response.

Not saying, I don't enjoy the big box stores, but the smaller, locally owned stores like Johnson's are outstanding. Sure they have a lot of the same things that other stores have, but it's the people that make the difference.

I've gone in a few times since moving to this area And never been disappointed. I was over by the barbecue section one day, and an employee struck up a conversation about a couple of different smokers and spice blends. It was evident that it wasn't just conversation to him as he knew his stuff and it was great to share a moment with somebody that could actually help me.

Easy to find and ample parking. This place is truly a hidden gem in Maple Valley. I highly recommend Johnson's.

I appreciate this older salesperson that truly is passionate about his job. An older gentleman helped me In the plumbing area and was so helpful and friendly.

Helpful and friendly employees. I always find what I was looking for. Large selection of plants in the nursery.

This is, by far, the weirdest hardware store I've ever been in. LOVE IT! I ended up here over a year ago by sheer chance. I was in the area for lunch and decided to pop my head in to see what they had. Everything. This hardware store has everything.

Very nice garden section overall and a nice selection of pond care needs/plants/decor. Love the Koi pond in the back!! They also have a very nice selection of bird/squirrel feeders and all the related food you'd see along with that.

From there I just started walking down the aisles the first time I came. If you have a DIY project and are having a hard time finding something, come to Johnson's because there's an incredibly good chance they're going to have that weird piece you're looking for!

Highly knowledgeable employees, as well. I consulted one of them for a plumbing job and he not only had some great ideas how to fix my problem, he knew exactly where to find the pieces, while also explaining it in a manner that allowed me to get the job done.

Back in the day I'd go around to different stores, not find what I want, and end up at McLendon's (which is also funky and has its place in the world). Now? It's a little bit of a drive for me, but if I need something I know is unusual Johnson's is my first and only stop!

Our go to local little home improvement center. Have always had a good experience with staff here. They repaired our chainsaw which has been working great ever since. They always have the little things we need and we pretty regularly pick up some bird seed too. Enjoy the mom and pop feel vs a Home Depot but have no problem shopping both. Decent plant selection during the. spring and summer season as well.

Several days ago I returned to Johnson's for some hardware. On my prior visit to hardware, Lisa was working and she tried to locate a strap/device to hold furniture to the wall in case of earthquake, but they did not have what I was looking for ( very unusual at Johnson's!). When I returned to the store a couple days later for some hardware items and I again was greeted by Lisa. When I described what I needed, Lisa immediately took me to the appropriate shelves and located exactly what I needed. Lisa was exceptionally personable and helpful which confirms that I will always go first to Johnson's to purchase what I need because Lisa is someone I know will truly help me!

Honestly every time I come here (over the last year 2021) asking for help they look at me like "where is your husband"?! Please know women know how to do handy work and don't look annoyed at me when I'm asking questions like which paint brush would you recommend for the work I'm doing, any question should be welcomed and service should be top no matter who you are servicing...I wanted to support a local business but Home Depot is looking better...

This is a terrific store. I have been shopping at the Johnsons for over 15 years. They have a little of everything, with an enormous section for screws, nuts, and bolts. Their outside garden center has a great selection roses during the summer.

The store hires some very knowledgeable people. I sometimes run into issues with my home projects and they can usually locate an employee that has extensive knowledge in whatever I am working on that knows exactly the tools / products I need to get the job done right.

I appreciate that if needed, I can shop online and get a curbside delivery. They are pretty quick to fill my orders (I keep them limited to just a few higher priced items) and I have been using that service when COVID came out as well as during the Omicron outbreak.

I called this store explaining that I had a blank key fob that I wanted to have cut, and the person on the phone assured me that it wouldn't be a problem and they can cut the key for me. They even asked if I needed to re-code the blank key to match the vehicle, and I told them that wasn't necessary. When I got to the store, the employee inside states that they do not/have never cut customer keys, only keys that are sold at the store. I asked, and they do not sell key fobs, just all metal door keys. Very poor customer communication/training all around, I had to go elsewhere disappointed.