Review Highlights
“I support her fully and bring my 4-legged son, Wicket, to her every time even when it takes multiple buses and at least 1.” in 2 reviews
“What a transformation, Kim and Brittany took their time with my baby and helped him get comfortable!” in 3 reviews
Location & Hours
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About the Business
Business owner information
Kim W.
Rehabilitation Grooming
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Recommended Reviews
Overall rating
42 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Marilyn M.Peccole Ranch, Las Vegas, NV1071Mar 16, 2024
@ Brittany B. RE-Monica B Review. I personally observed & examined raw, red patches (many have reported this same issue and concern regarding their pets; after more than even one complaint, your establishment should do their due diligence as to why???) developed on my daughter's dog shortly after her all day (6 hr) grooming visit. This dog has had several different groomers and never experienced this reaction. Upon reviewing all of your responses from negative reviews, it's evident that you & Kim are experts @ diversion, not directly answering/addressing legitimate concerns, or accepting any blame on your part. Take under advisement to monitor your back office hygiene/sanitation. Hopefully none of your clients reach out to the local SPCA to inspect your facility, since you do service rescue dogs. Respectfully this is constructive criticism that should not be viewed as negative..
Helpful 1Thanks 0Love this 0Oh no 0 - Melissa M.Las Vegas, NV17193Aug 22, 2023
Kim and her team are so Caring, patient and careful with their clients furbabies. They always do an amazing job on my terrier mix. She has been coming to them since she was just a few months old and she loves it there. Great Communication and they are always accommodating. I take my other 2 for nail trims and one is a drama diva who acts as if she is being tortured. They use 2-3 people to do her nails and comfort her as best they can while being so gentle is trimming her nails. Would 100% recommend because I know my babies will be loved and cared For as if they were their own
Helpful 0Thanks 0Love this 0Oh no 0 - PM D.Las Vegas, NV05Mar 6, 2024
We posted a critical Google review, and the owner came back at us with a super-aggressive and personal attack. She called us terrible pet parents, and told us we weren't welcome any more in her business. She even sent an angry and insulting text to my wife. I looked at all of her one- and two-star Google reviews, and discovered that she says this hateful stuff to almost anyone who is critical of her business.
Helpful 2Thanks 0Love this 0Oh no 1 - Kimberly B.Henderson, NV01Feb 6, 2024Updated review
My furbaby has 7 blisters on her back!!! I only went because a co-worker is a friend of the owner. The appointment took 6 HOURS because a groomer called in sick. Then the owner accused my baby of being a rehab dog and told me she charged me extra for my baby being "difficult" while simultaneously boasting how great and experienced she is with difficult rehab dogs. All of that would have been bad enough and I would have just left it at that and not left a review. But, I discovered 7 different blisters on my baby. I don't know what they're from, allergic reaction to their shampoo or what.
Helpful 2Thanks 0Love this 0Oh no 1Feb 5, 2024Previous reviewThey nicked my furbaby in 7 spots!!! I only went because a co-worker is a friend of the owner. The appointment took 6 HOURS because a groomer called in sick. Then the owner accused my baby of being a rehab dog and told me she charged me extra for my baby being "difficult" while simultaneously boasting how great and experienced she is with difficult rehab dogs. All of that would have been bad enough and I would have just left it at that and not left a review. But, I discovered 7 different nicks on my baby. I'd be "difficult" too, if you were cutting me multiple times!
- Monica B.NV, NV075Mar 16, 2024
I took my dog here twice for grooming . The first time I picked her up she had a very strong fragrance on her . I figured it was too strong for my dog because about a half hour after we left from the groomer my dog started scratching herself raw and had red patches developing all over her . I took my dog to the vet instead of back to the groomer, because I wanted professional advice and treatment. She was treated for a skin irritation. I figured this might have happened because she was cut so low and the fragrance was too strong for her . I notified Kim and decided to give this place another try . Also I'd like to mention the first time I took my dog here for grooming it took about 5-6 hours. I decided to pop in to check on her because I hadn't heard from Kim at all during that time . I walked in and just observed for about 10-15 minutes I guess no one heard me come in . Kim was a noticeably irritated that I just showed up her reasoning was my dog could have smelled my scent and could be accidentally cut if my dog tried to run to me . She mentioned she did a rescue animal that day that was very difficult and that's why it took so long . I did observe some things while I was there that are subjective so I will not mention it . I did decide to give this place another try . When I picked her up the second time Kim raved about how she only sprayed her scarf to avoid irritation. When my dog was walked up to the front I noticed she had another dogs dirty collar on her and no scarf . I did point that out and asked for the harness she came in with and returned the collar . After we got home about half hour later the same exact thing happened she developed red patches all over and was scratching herself raw . I did notify Kim and she insinuated that it could possibly be the shampoo I was using at home or the food she was eating . My dog eats what her vet recommends and uses the same shampoo since she was a puppy . She is now almost 2 years old . I have taken her to another groomer and this never happened before . It was uncomfortably warm in her establishment the second time I picked my dog up . Kim has a very big personality and dominates the conversation making it very hard to get to the bottom of what happened . I will not be returning to this establishment and I'd advise you to pay close attention to your pet if you decide to try this place out although I would not recommend it .
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Brittany B.
Mar 16, 2024
Im sorry you didn't have a good experience. We tried to work with you, try process of elimination and kept communication and send info about things to try and ask your vet..also where to get allergy tested..It is common for dogs to be sensitive to anything dealing with shampoo, sprays, clippers. We use all dog perfumes and use "the stuff" thats hypo when they can't have smell. Also we use aloe, oatmeal or hypo shampoos. As for walking in we can't hear you in the back. We have a call button up front to alert us when here. We showed different things to try and be helpful about her skin irritation. Also yes we had a rescue we needed more hands with. We don't rush our pups and sometimes it takes longer and requires more hands. I don't know what was subjective but if you'd like to text us to let us know it would be appreciated. I hope you find out what is causing your pup to rash out but we did what we could to assist you.
- Robert C.Whitney, NV03Jan 4, 2024
Very good work and great people! Yes I highly recommend them . They also keep a very clean environment, which is very important.
Helpful 0Thanks 0Love this 0Oh no 0 - Bodacious B.Las Vegas, NV0232May 27, 2023
Tried these gals out for first time and LOVED them! They got us in quick for a little "touch up", and did a GREAT job! So friendly, and our older little fur baby seemed to love it (lot quieter, less chaotic than one we've been using for a few years). We'll definitely be back! I'll try to add photo later from my phone :-)
Helpful 0Thanks 0Love this 0Oh no 0 - Jan T.Las Vegas, NV7517933Jun 23, 2022
Very friendly, clean and relaxing atmosphere! They specialize in older dogs, which is wonderful. Prices reasonable and lots of services offered. I will definitely bring my other dog to Kim. I've been to 3 other groomers: none compares. Highly recommended!
Helpful 1Thanks 0Love this 0Oh no 0 - Kiauna C.North Las Vegas, NV055Jan 9, 2022
I absolutely love this place. After being there I realize our dogs should be excited for grooming instead of stopping their feet and refusing to enter. My Roxie is scared of everything and they made her love the experience. Once I found Kim's, I haven't ever second guessed that she is in good hands. I highly recommend and I am a forever client.
Helpful 1Thanks 0Love this 0Oh no 0 - Greg K.Las Vegas, NV0181Aug 9, 2021
There are not enough stars to give that would accurately represent what these amazing ladies do.
My dog, abused, rescued and left to rot in multiple shelters for close to 2 years, was not a fan of groomers or water to say the least.
Then, Kim sat on the floor at the front door to make my dog comfortable and feel welcomed, I knew this was the place for my baby.
Before I knew it, she was getting a soapy bath and massage (Would make anyone jealous!)
They took such amazing care of her and she looked, felt, smelled and acted so much better.
I can not thank Kim and her staff enough. We will be back for sure!Helpful 2Thanks 0Love this 2Oh no 0
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