Kona Cleaners

I rarely need to go to a dry cleaners anymore but their customer service motivated me to leave this review.

I came in for a little sewing job, in which they perfect took care of in under an hour but the thing that really stood out was there friendliness and customer service. I felt like I was in the Nordstrom's of dry cleaners.

Thanks for everything...

I am so upset that I saw all my clothes hanging on my door while I am traveling in Orlando. And it's Tuesday!! When I dropped off my clothes, the lady told me that they would deliver on every Monday and Thursday. I told her that please please deliver my clothes on Thursday since I wouldn't be home till Thursday. She agreed. Now I found my clothes were left on my front door and they would be there for another two days. I am not sure if they are aware it's not a safe place any longer. I don't know if they are going to compensate me if my clothes lost. I have been doing my laundry with them for years, but now I have to stop! BAD service!!

First time using this place. I brought in Brand new Veronica beard jeans that are $350 that needed hemmed. They got my brand new white jeans dirty!!!! I'm going to have to try to clean it right now. Also not that satisfied with the original hem. Does not look smooth or a good job. Just made my expensive jeans look cheap. Best bet is to find another tailors

My wife went there to get her Indian outfit steam cleaned like she has done before and they used to charge $30 for it. She went to go pick it up and it was $73 which is absolutely ridiculous. They did extra stuff she didn't ask for and wouldn't refund her. Very unprofessional and do not recommend taking your clothes there

Kona cleaner use to be a great dry cleaning spot. However, they have been going downhill for a while. One time they burned one of my button down shirt and it took months of going back and forth for them to reimburse me. They gave me half the price of the new shirt.

For this review they have just become SCAMMERS! I use to pay top $10 on one pair of button down for dry cleaning and with out even letting me know that they increase they charged me $25 per shirt. She told me " it's brand name" a shirt is a shirt period. Look the receipt for proof.

There are better drycleaner places in Hills that treat you honestly. They don't scam you.

Legit they added worthless add ones to the shirt like stuffed sleeves. Who cares about stuffed sleeves it's a shirt.

Kona cleaners is the worst dry cleaners I have ever gone to in 25 years. I decided to try them for the first time a couple weeks ago. Upon my first service, Kona Cleaners lost my blouse. I went to pick up my clothes before going out of town (only tried someone new because I wanted quicker service) and three of my items were missing. They found two, but were not responsive and lacked urgency to help locate the other. They could care less that I didn't have my blouse for my trip, even after speaking to the manager Carlos. I'm now - two weeks later, returned from my trip, they offered to deliver my "found" blouse but have yet to deliver it. Unreliable and not customer centric. I've never seen a business not care enough to be communicative and apologetic. Disappointing. Beware and hope they don't lose your clothing!!

This is 1st time I went to this store. Got bad feeling. Regretting for choosing this one.

I have a Vince brand off white wool coat, its second time wearing it. Because of milk boba tea spill so I sent it for dry clean.

From beginning what I was told by Amanda that already made me kind of uncomfortable. She emphasized that no guarantee to remove the stain. The coat didn't have obvious stain ( see pictures) but I was concerned that in the future the milk would turn out with some stain. I thought what she said its just routine reminder, my coat doesn't have stain to remove anyways.

Since its a nice and almost brand new piece so I agree to pay for the stain removal. It costed almost $30 for the cleaning.

When I went to pickup and immediately I saw the bold spot so I told Amanda. Her explanation was: oh this is the stain spot. Me: no, it was on right side. Not this side.
Her: we can iron it make it will be fine.
Me: no the top layer is gone, iron can't help.
Her: it must be there before, we didn't do anything on this side.
Me: I don't think so, it is new, you and I would see it if it was like this.

Then she asked me to show the purchasing receipt to prove its new. I don't have the receipt but I can find out the purchasing time from my account if I want.

Honestly this will not affect the use of the coat. But I know the bold spot and it will always catch my eyes. Pretty irritated that a brand name piece only used twice with one professional dry clean it has become defective.

BTW the milk spilled side, there is no stain, though the texture when you touch it is still different, not as smooth and soft but kind of crispy and harsh.

Bad experience unfortunately. Had bad day.

Great place to get your laundry done with app level tracking. Always predictable on their delivery and quality.
Amanda at the front desk is always very welcoming and helpful to the customers. She does a phenomenal job in making sure the customers have a great experience every time they visit the place. Five additional stars just for her!

I had a pair of pants I wanted the elastic replaced. The charge for this was ridiculous. The worst was the work was shoddy for $32.00. Overpriced will never return.

First time here since my regular spot was closed on Sunday.

Service - Very nice people here from my drop off and pick up. They have never technology when it comes to updated text informing you when clothes is ready and setting up a quick pick up.

Parking - They have a dedicated spot in the parking lot that allows for quicker pickup or drop offs.

Payment / Price - Was disappointed They wouldn't let me pay in advance as that's something I've been doing for years at multiple places. Prices seem fair but better deals at my regular spot.

Dry Cleaning - Looked at my shirts and everything looked good.

Hours - Great schedule to help out drop offs or pickups around people's work schedule.

Overall very convenient and would consider if my place was closed again.