Kona Cleaners
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Review Highlights
“Jackie, Fernanda, Karen, and Tia have been nothing but extremely helpful every single time I come in.” in 6 reviews
“So happy to be back at Kona Cleaners and see friendly faces Jackie and Jacob have the best customer service !” in 8 reviews
“Shavon even walked me through the app registration so I don't miss out on deals.” in 2 reviews
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Ask the Community
Q:
How well are you with bathing suits? Need mine taken in smaller, yet had referred tailor do cple other swim suits & used regular & binding elastic-unwearable-total loss. So I need to know for Sure if Swim Suits are in your Forte's?
A:
Hello, Our seamstress is out of town for 2 days. I will send her a message to ask how comfortable she feels with this material and get back to you. Thank you! Hello… more
Karla S., Business Manager1 year agoQ:
Do they tailor suit jackets?
A:
Recommended Reviews
Overall rating
85 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Mark O.Corona, CA05Jan 23, 2024
But they no loger accomadate same day service, at least that's what I was told a couple of weeks ago.
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Karla S.
Jan 23, 2024
Thank you Mark!
Yes, you are correct. We stopped same day in 2020. But we offer next day and 2- day cleaning on most garments. We appreciate you coming in and hope you continue having a great experience :) - Ray W.Palm Springs, CA191857Dec 4, 2022
Just moved to the area four weeks ago...was looking decent dry cleaner, Fernanda was was cashier, She's been great ever since!! Pleasant smile
I love that you can drop off your bag through the slot. I love that they give you a bag
I like the app I wish you would feature the dry cleaner "you go to" to make it a little more simpler, but overall I'm very happy.Helpful 1Thanks 0Love this 0Oh no 0 - L.Wright S.CA, CA5435Mar 24, 2023
Elvira the professional seamstress in charge of alterations is phenomenal! My daughter had a wedding dress that need added straps and reinforced zippers and eyelets. Elvira was professional and prompt in getting everything done. The price was reasonable and the convenience of having it cleaned there is an extra plus! My new "go to" for alteration and cleaning!
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Karla S.
Mar 24, 2023
Thank you! It took so long for us to find a seamstress for this location and we're very excited to have her as a new part of the team! We appreciate your kind words about her and your experience!
- Sharon A.Mira Loma, CA0129Oct 5, 2023
Absolutely the best service ever they really take pride in what they do if you need a good cleaners this is the best place I promise and I'm really picky about my clothes being done the right way , so check them out . Thank you guys .. Sharon Andrade
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Karla S.
Oct 10, 2023
Thank you Sharon! Our goal is always to make our customers happy with our service and our quality so thank you for this glittering review!
- Oct 23, 2021
What can you say about this dry cleaning service it is continually getting worse. I know it's hard to find quality employees but still.
In addition to having low quality employees on certain days. Not taking cash on other days at random. Is this any way to run a business?
Starting to try other locations around me. I have found these other locations may not be as quick in service turnaround time but the prices are far better and the service is much better.Helpful 5Thanks 0Love this 2Oh no 0Business owner information
Karla S.
Oct 25, 2021
Hello,
I'm sorry that it wasn't a good experience. We have struggled, like all businesses currently, to find and train new employees, And we continue to work with our current employees to try to offer our customers a great experience- I am sorry we let you down.
Sometimes, yes, we do run out of change depending on what customer's previous orders/ payments have required we give out in change. This is also something affecting businesses around us. I apologize again that you were negatively affected.
If you would like to discuss this further, please email me at karla@konacleaners.com
Thank you! - Charles V.Los Angeles, CA37214361Jul 26, 2022Updated review
Wow, This is an amazing Cleaner, after second visit I'm in the system and they know my clothes I'm impressed
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Karla S.
Jul 26, 2022
Thank you for both your reviews! Congrats on your new job :)
Jul 22, 2022Previous reviewMy experience was different From the reviews, I actually got my clothes a day earlier then I was told. Which was Great starting a new job
- Lorraine R.Eastvale, CA018Sep 9, 2022
This place is def one of the best cleaners I've dealt with ! Today I had to go get my strap to a dress fixed and it was a string I wasn't able to fix it . When I got there and asked to see if the tailor can fix my dress and said they didn't have one there so Ana one of the employees there said she can fix it for me and did it in 20 min !!!! She's fantastic and when I got it back and asked how much , she said it was FREE !!!!!
That's what make u appreciate businesses , when it's not about MONEY!! Great place thx Again AnaHelpful 0Thanks 0Love this 0Oh no 0 - Kristine V.Buena Park, CA043May 29, 2022
Ok, they lost another customer. Do not come here if you need military press on a new uniform or actual cleaning.
I have received pants and tops that have obviously not been cleaned and I've had to return and point out.
I recently took a new uniform top that needed to be pressed. I just inspected it and I'm disappointed. The lines are not aligned, it looks rushed and just and overall crappy job.
Stick to your mom and pop shops, I'm sure they take better pride in their service.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Karla S.
Jun 1, 2022
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies- we can redo the pressing if you wish to bring it in for a redo
Thank you! - Tom V.Washington Square West, Philadelphia, PA1262Nov 23, 2022
Kona has always been reliable and consistent. When I am in a jam they have 24hr turnaround and even offer same day service if you get it in by 7am. The only thing I could say is they are a little expensive. If you go on there web page they offer specials or coupons from time to time. Good service is never cheap.
Helpful 0Thanks 0Love this 0Oh no 0 - Dee G.Ontario, CA022Oct 12, 2022
If I could give ZERO stars I would. Do not take any as they call it "fake leather" jackets here. They will damage it and claim it was already like that. Very disappointed and disgusted with their customer service and how they had to lie to cover up their mess up! Why wouldn't you call to confirm there was "damage" on the left shoulder of my jacket to begin with before even accepting to dry clean a "damaged" item. It doesn't make sense. How about you own up to your mistake and have actual training with your staff on how to properly care for a polyester jacket.
Helpful 1Thanks 0Love this 0Oh no 0
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