Kona Cleaners

Needed to find a dry cleaner that could work fast.

I dropped off a blend synthetic material button down and a whole blend coat with some caked in stains.

They gave me a really quick turnaround, my shirt was ready the next day.

My coat with the caked in stains required two more cleanings so I wasn't able to get it in the time frame I needed but that's alright bc they really worked with me and were kind enough to keep trying until the stains were out.

The people here are really kind and attentive and friendly.

It was all around a pleasant experience and I look forward to returning. They also do alterations.

Setting up an account with them was really easy and they allow you to pay with card, even allowing for the tap/touch card functionality.

I love that they don't use harsh chemicals as well.

Great location with parking and close to the freeway but not in a super busy area so you can be in and out in a jiffy.

I don't go to the dry cleaners often but they make me want to get more things cleaned. Definitely a go to type of place since they have good hours too.

Great COVID safety precautions as well.

Little late on this review as I was out of country but now I finally have the time to write it out. I would give this place ZERO STARS if I could. Came here 1/18/24 to get a blouse dry cleaned. When I came to pick it up, I noticed two of the hooks had been ripped off. Mind you, this blouse was a little on the pricier side, around $800.

First off, when receiving my blouse after it had been dry cleaned, they didn't bother to notify me that the hooks had been ripped off. I came home, checked the blouse and found out myself. As a business, you should definitely ALWAYS check the clothing items before sending it back to your customers. Called them, told them about what had happened and they told me to bring it back and they can fix it. Fast forward a bit and I came to pick it up after it had been fixed, expecting them to find the hooks that had been ripped off and reattach them. NO. They decided to use different hooks that looked NOTHING like the original and tried to pass it off as ok. I demanded they either find the same hooks or reimburse me for the top. Unfortunately, their fine print states they can only reimburse up to 10x the charge for cleaning the item regardless of the brand/price. That's only about $150..

Miraculously, I came to the conclusion to settle it with my credit card company. As an American Express card holder, I was able to file a claim and get reimbursed in full for the item. The only thing that irked me to my core was trying to get Kona Cleaners to sign off on the form, stating they weren't able to fix it. I was going back and forth through email with a man named Carlos Diaz. Extremely unprofessional. I've attached some pictures regarding the email but will not be including the entire conversation. His attitude in the emails and the way he composed them show a LOT about his character. He was also hesitant to sign any forms although I CLEARLY stated what the forms were about... Why wouldn't you want to be cooperative so that it'd solve the issue for both parties? That's what I don't understand. Why was he so hesitant to begin with? ‍

Overall, the problem had been solved no thanks to them. I ended up buying the same blouse again and now I'm stuck with one that's completely unwearable. I came here with the impression they would do great work regardless of their prices. My impression of them was utterly wrong. I would definitely NOT recommend this place. I have been nothing but kind and respectful the entire time trying to figure out this dilemma, only to be returned with attitude and unprofessionalism.

Go elsewhere. This place is not worth the time nor the stress.

I was told the alterations person would be there at 3pm and that they have an on site tailor on the phone with Kona cleaners. I packed all my stuff and drove there and they said they didn't know where the tailor was. Then they told me she wasn't coming. I'll be bringing my business elsewhere. I wish they just told me in advance so I didn't waste my time coming here. I'll bring my business elsewhere.

A couple of years ago, I was looking for someone to handle dry cleaning when my company paused the offer on special priced dry cleaning and drop off at my office. I always drove by Kona Cleaners when headed to work and decided to ask them about handling some sweaters and nicer jeans.

It's along Taft - you can park on the street or they have a few customer spots available. (If you do the former, be careful when parking as the max speed limit along Taft is 45 mph.)

The staff were professional and were able to get things cleaned and ready in a week. Pricing was pretty fair.

Omar and Ricardo went above and beyond for me and i cant thank these two guys enough. This was the first time i used this cleaners and i am very impressed with the customer service and the prices. This is my go to cleaners from now on. I needed 2 new pairs of dress pants done by the next day for my son's wedding and Kona took care of me. Thank you.

I came here due to good reviews. I was definitely wrong.
This review is focused on their lack of customer service and alteration service.
It took them awhile scrambling to find the three pants I dropped off to be altered. At first, they said the pants weren't ready. I told them I was promised that they will be ready in time because I have a wedding to attend to the following day. Sad to say, they didn't seem to care about the urgency of the situation. There were no apologies. The pants were not even ironed.
To make it worst, the two pants were cut shorter than they should be. Unfortunately, I am not coming back to this place. I definitely do not recommend them to anyone.

In case anyone is curious what their advertised "professional alterations" looks like. What a shame to charge customers for such awful quality.

I would like to share my extremely unsatisfactory experience with Kona Cleaners for the benefit of potential and current customers. I also want to bring this matter to the attention of the store manager. Here are the facts of my experience:

On September 5th, I dropped off 8 pieces of clothing at their store. They returned 7 of them on September 8th. I noticed that one piece was missing, and when I checked the app, it showed "in progress." I thought it was fine and decided to wait. I continued to wait until September 19th, and the missing item still hadn't been delivered. I became concerned and called the office.

The lady who answered the phone was very rude with an unpleasant attitude. She informed me that my clothing was still "in progress," even though it had been 2-3 weeks since I had dropped it off. She asked me to wait for one more delivery cycle, but I was deeply concerned.

After several days, I decided to call again. This time, I spoke with Omar, who told me that my situation was unusual, and he needed to investigate. Upon further inspection, he discovered that my clothing had been misplaced. He mentioned that he needed to review surveillance footage to locate it and asked me to give them one more week.

On October 3rd, Omar called me to inform me that they had found my missing item. He inquired whether I wanted it recleaned, and I agreed, given that it had been missing for an entire month. They recleaned it and delivered it on the next truck.

However, I was astounded to see that they had charged me twice for this missing sweater. The recleaning fee was even higher than the initial cleaning fee. What was most surprising was that they provided no apologies for losing my clothing for an entire month, offered no compensation, and yet charged me twice.

I was in shock, and I contacted the office to speak with Omar. He acknowledged their error and admitted that they shouldn't have charged me the recleaning fee. He assured me that they would reimburse me for the initial cleaning fee and the recleaning fee as a form of apology.

As of today, October 17th, I have only received a refund for the initial cleaning fee. The recleaning fee is still on my bill.

In recounting this experience, I want to emphasize how horrendous the service and communication have been from September to October for a single clothing item. It's evident that they don't prioritize their customers, and this is not how a business should operate.

I hope that the founder or senior manager of Kona Cleaners will take note of this review. My intention in sharing this is to shed light on the reasons behind my review.

If I can leave 0 star here, I definitely would. Manager can't handle the situation professionally and trying to fight back instead of being sorry, blaming us that we have "low quality suit with no care tags" that's why the suit ended up like this. Hilarious. So unprofessional. Will never ever go back here. Charging way too much but the outcome sucks. Very disappointed

Dry cleaning is fine however they are on the expensive side and charged me $20 to dry clean a single dress. The dress has a fabric tie around the waist area and they charged it as a separate item for $10. Won't be back.