Lake Austin Eye

On 06/23/22, my 85 year old father scheduled two eye surgery dates for 7/20/22 and 7/27/22, and went to a consult on 7/6/2022. At the consult, my father was given a list of possible complications and risks associated with the eye surgery, because of this and coupled with the fact that she wasn't super nice, so he didn't trust her, my father chose to cancel the appointments. When he tried to leave, Dr. Cottle and her nurse chased him into the corridor, and made him return to the office. They wouldn't allow him to leave until he paid them a $350 dollar cancellation fee. A cancellation fee for an appointment scheduled for THREE WEEKS LATER! What an incredible scam, and how disgusting do you have to be to hold an elderly man until he pays a ransom??!!

On top of this, she charged Medicare and their supplemental insurance. Man, she made out like a bandit.

I would give zero stars if I could.

Shame on you Dr. Cottle.

My father has been a patient of Dr. Cottle off and on for five years. Five years ago he had cataract surgery on both eyes. Everything went well and smoothly with the actual surgery. This year he has some scaring from the cataract surgery a common side effect. Again the treatment of a laser has gone well. I have no complaints on Dr. Cottle and her skills as an eye surgeon. Five stars!

Now the cons. Her appointment times are terrible. It doesn't matter why you are there. You will be there for 1.5 hours or longer. Second, issue is billing. Five years ago we had some major issues with our billing. My father is a Medicare with a supplement patient, a common standard for the elderly. It seemed to highly confused the office staff. I am not sure about this round of work. We haven't gotten bills yet.

Also do note Dr. Cottle has move her office from Bee Caves Road to HWY 620. The new office is in the new medical buildings off 71/620.

It's been narly three months since my Lasik procedure -- and I could NOT be happier with the experience, with Dr. Cottle and her incredibly talented, patient, and empathetic team (shout out to Erika especially!!), or with my brand new, wonderfully working 20/20 vision eyes!

Since I was 6 years old I needed glasses to see or read anything, and with beyond-terrible vision and a slight stigmatism I always assumed I wouldn't be a good candidate for Lasik. The team at Lake Austin Eye took me step by step through the process, was patient and good humored through the procedure itself, and has been generous, diligent, detail-oriented, and delightful in our post-procedure sessions.

20/10 would recommend, and I'm already working on convincing a couple friends and family members to take the jump... Your Vision, Your Life!

I went to Dr. Chen and she was good and took time to understand my issues. She was located a ways from my house but it was worth it to see Dr. Chen. However, dealing with the office manager at Lake Austin Eye is a nightmare. First time they charged me my copay which I had already paid to another doctor. Then they would not return my money until they were reimbursed from medicare. I finally had to send an email to the doctor to get my money returned. Then on another occassion they said Medicare rejected the claim which I know was not true because when you are on Medicare you can see on-line when a claim is rejected. I called the office multiple times to talk to the office manager and she does not return calls and when I did get through to her she hung up on me. I just want someone who tells me what the cost is going to be beforehand and then bills me correctly. Recently when I called to refill my eyedrop prescription, they said I had to see the doctor before they would refill the prescription. I had seen the doctor less than a year ago. Then I went to the pharmacy and Lake Austin Eye had called in a refill for the the prescription they had told me they would not refill. Very frustrating. I have now found another eye doctor and am very happy.

I had cataract surgery performed by Dr. Chan and I'm absolutely thrilled by the results as well as the professionalism and skill of both the doctor and the staff. The communication was great and the care I received was stellar. I'd recommend Dr. Chan and Lake Austin Eye to my own family and friends. And my previously horrible vision is excellent.

Worst vision appointment I've ever experienced. Went in for contacts. After an hour and a half, they said I had to come back for a specific "contact" appointment (and technician was rude.) I was charged for the first appointment, and charged again for the second "lense" appointment. After another hour and 45 minutes, while the doctor ran from me to another patient, I had to go back for a third appointment because Dr. Chan "did not understand what I wanted". Terrible business. Steer clear.

Dr. Cottle preformed bilateral lens replacement on me. The left lens was first and work out good, honestly better than I expected.

The problem was the right eye which is/was my dominate eye. From the day of the surgery I have not been able to see with my right eye as well as I could before the lens replacement. This is all after paying almost $2700 more for the "Premium Surgery" which I was told would insure the correct lens. The problem may be the wrong lens. My wife heard immediately after surgery they did not have the correct lens available. I was under sedation and do not remember the conversation, Dr. Cottle denies the incorrect lens was used.

Since the initial surgery Dr. Cottle tried corneal ablation which did not improve my vision and made my minor dry eye issue a major problem. Todate I tried contacts and gone to tri-focal glasses with minimal success.

In the end Dr. Cottle told me she did not know what the problem was and I should find another doctor to help me.

Dr. Chan has been really great, always taking the time to explain everything clearly and listen to my endless questions. The corneal cross-linking procedure I had done just over a year wasn't pleasant, but she was very careful and tried her best to minimize discomfort. So far, it's proven to be a success, and I highly recommend their clinic.

Great place. Be sure to cut out about 2 hrs of your day. Also, be sure to ask for cost prior to test because at the end your surgery or recommended procedures may not be covered so the test are unnecessary, if you are not expecting 1000k plus out of pocket. Overall good experience. Now time to save for my procedure or test cost go to waste.

Very professional. Doctor's and staff. They make decissions after thorough and carefully looking at all options. Cannot go wrong with these people.