Lancaster Dental Arts, PC

So my son had his oral surgery and needed to have it in two appointments due to potential setbacks. During the first surgery, he was sent home without pain meds, we called after the second day as he had substantial swelling and pain - I could not reach anyone. He suffered through - it was rough. His second surgery, they provided pain meds and steroids to help with swelling - which went very well and healed quickly. Fast forward to my daughter with all 4 wisdom teeth impacted and in pain. Consult and surgery date set without an issue - until roughly a week before surgery - oh "we no longer participate with your insurance" - so now we are back to square one with trying to find a surgeon to help her and guess what - NO ONE TAKES NEW PATIENTS! not impressed... if they were going to discontinue her insurance why not be forthcoming?

Run the opposite direction. The dentist is extremely nice and very professional. The worse call center EVER management and front desk are very rude and unprofessional. I have been trying to get a refund for overpayment since January 2023 and can not even get a return call.

How is this place even open? Terrible service.Won't even call me back to schedule an appointment. Called multiple times just for them to say they would call me back. Don't go here.

I don't understand how this place stays in business. I have scheduled both of my children for appointments and every time they have to reschedule. This nonsense began in August. They just called me tonight to tell me my son's appointment for tomorrow has been cancelled and has to be rescheduled. Beware of this place if you actually want to have anyone seen!

PLEASE READ THE ENTIRE POST .I would give it a zero if I could. I had a very nice dentist at first and I did have several bad teeth. I got root canals and crowns and my teeth were ok for about 2 years and then I started having problems again. This dentist acted like she didn't know what she was doing. She did several root canals and crowns and in less than a year all the crowns, that both dentist did, kept coming off but the strange thing was the horrible pain I had in ALL the teeth that had root canals. I'm no professional but how did ALL the teeth with the root canals and crowns become rotten and had to be removed. Now I'm really mad because I've put thousands of dollars, out of my pocket, to end up having to have ALL my teeth removed. By this time I had seen at least 4 dentist all of who were incompetent. I know I put good reviews but the last time I went I had yet a different dentist who didn't seem like he knew his a-- from a hole in the ground. I was only 53 and no teeth because of them. I should of legally pursued it but I didn't. I never once could eat with these crappy dentures and my gums are constantly sore from eating with no teeth. People don't understand that 53 is young to not have teeth. I couldn't go to my daughter's wedding because of being embarrassed because of the way my mouth looks. My depression is unreal, I can't speak right and I look like shit. The pandemic was a blessing for me because everyone was wearing masks. After 6 years I went to a new place and they couldn't believe my mouth. I have severe bone loss and probably can't do the implants that your dentures snap on. I would have to get bone grafting done and that might not even work plus the cost is very expensive. Not one of the dentist told me about the bone loss. They ruined my life. It might sound ridiculous but it's true and I don't have the 10 to 20 thousand dollars to pay for it. I have been looking for a place to help me pro bono or not charge much. Please DON'T GO THERE. I GET EITHER REALLY MAD OR UPSET TO THE POINT OF CRYING. I would never harm myself because of my family but when I look in the mirror I hate the way I look and feel.

My daughter and I had a very unpleasant experience here. She saw the oral surgeon for her consult, we went back the day of surgery and he refused to see her, and refused to have a staff member pick up the phone and make a simple call to her insurance company. After we drove 2 hours to get to the appointment and I took a day off from work. Very unprofessional and disorganized. I would not recommend this office to anyone.

Believe me when I say, I read the reviews but decided to give them a chance...don't do it. You'll just be rescheduled and disappointed.

Time management is horrible in oral surgeon side. Showed up an hour earlier (2pm) for my 3pm CONSULTATION appointment to get all paperwork signed and make sure referrals were faxed. I did have an appointment afterwards I needed to get to by 5pm that wasn't far away. At 3pm I asked for an estimated wait time, they said they couldn't say. At 3: 20 pm, when I walked up to reschedule, that's when they tell me I was going to be called next and needed X-rays done because your dentist didn't send them over with referral. Why wouldn't you tell me that to begin with?! Now I know for sure I won't make it to next appointment. Definitely annoying how they play with your time, but if you do it, they want to charge you for it! However, ladies in front were nice, but clueless. Will change review after next visits experience.

Stay away, unprofessional, disorganized

Rescheduled my appointment without telling me, then acted like I was an idiot for not knowing that the dentist was not in the week of my appointment

Also, I got a cavity filled and the filling came loose within a month and had to be repaired again

Do not go here - repeat DO NOT go here.

The supposed "new management" has turned things for the worst, at least at the Lancaster office. Lost appointments, no coordination between dental and ortho, inability to even confirm appointments when you call their schedulers back. They even claimed their current year schedules got erased but to trust them that 2016 is right. I feel like I'm hand holding a child just to do business with them. The ortho department even scheduled my son to return on Veteran's Day to pick up some orthodontia. They confirm the appointment the day before and we show up to a closed ortho department and helpless staff to assist. They eventually found his orthodontia but could t give it to me because there was no orthodontist available, I asked to have me take it to Lititz location and they said they let the last orthodontist go home while they were looking for my kid's mouthpiece.

They sent requests to the "Regional Manager" whom I believe to be Christina (?? The office staff doesn't even know their own regional manager's last name). The office staff claims she ignores the staffs requests for communication, doesn't even give them a phone number (only email) and I personally asked to speak with her several times... She never reached out, not even once to try and make the situation right in the 5 weeks it took to get back into the overly crowded office to try and get my child's orthodontia. They were supposed to email me expected costs for this but in almost three months I have yet to get a single quote, or proper expectation of service and costs.

I live an hour away from this place and have gone here with my family of 6 people for about three years. I'm considering billing them my high hourly bill rate for the lost time as a "missed appointment fee" for their total ineptitude in scheduling and inconvenience. If it weren't for insurance recommending me to go here I would go somewhere else, I likely will still find another place if these guys continue to find ways to mess up our appointments and demonstrate a complete lack of professionalism in correcting the issue.

***update - After speaking with corporate HR director and getting a call from Christina they did financially try to make this problem right and apologized for the staff issues. Only time will tell if they make the office corrections needed to stop this nonsense***