Lashes Look

Got a lash lift for the first time! Elena had me walking out of the fly! I lashes were sky high :) Thank you Elena!!!!!

I get classic lashes done with Angie and she's fantastic. The studio is super cute, clean, easy to find with convenient parking. They offer chocolates, waters, and tea for the clients -- and you might get a glimpse of the little pup roaming around! Definitely recommend.

I visited Lashes Look for the first time today after reading the positive reviews and was very disappointed. I had booked a lash lift and tint and got anything but. Not only did it take almost 90 mins (compared to the 45 on the website) but my lashes look almost exactly the same as they did when I walked in. The treatment had to be reapplied more than once (maybe it didn't take?) and when I left my eyelids were sticky and had black stuff stuck on them? Definitely a bit waste of time and money.

I went to this place for a facial. After many years searching for a good spot to do my facials, I finally found one!
Alla is a wonderful specialist that took a great care of me! From the beginning to an end I was treated with respect and best possible customer service. As soon as I walked in, I was offered a hot tea, coffee or some refreshments.
My appointment was right on time, so I didn't wait at all.
The whole procedure took not long and during the process Alla was so polite and nice.

I would definitely recommend this to my friends and family. Thanks again for a great customer service.

My recommendation is to Avoid This Shop At all costs!! I had an 11 am appointment that was pushed back to 11:30 because Alla was running late. I arrived on time and waited another 25 minutes for her to arrive. Prior to starting, I explained that I wanted my lashes to be long enough to cover my hooded eyes. I've been wearing eyelash extensions for 6 years in Seattle and recently relocated here, this was my first set here. Trying to find a place with a good ratings and a large number of reviews was very difficult .This shop only shows 18 reviews ( though Alla tells me she's been doing this since 2012,) with a 5-star review., so I tried it.

Once Alla completed my lashes and showed them to me, there was pulling due to adjacent lashes being stuck in the glue to an adjacent lash. The lashes were so short they were not that much longer than mine and I told her it looked like eyeliner rather than lashes. Then she explained that as a policy they will not put extensions on your lashes that are longer than 2mm Longer than yours. She didn't tell me prior to doing the work and she charges $225 for a new set. I had 4 painful spots in the eyelashes that she put on that last 2 weeks. There were numerous clumps of glue poking me in the eyes. This was the worst eyelash extensions I've ever experienced. I looked through all of their photos on their website Ann there are numerous photos of eyelashes that are the length I wanted in my eyes. So, if their policy is not to add lashes longer than 2mm longer than your lashes these pictures can't be of actual clients, only the small lashes pictures.

When I needed a fill, I had to search again and take a chance at another place. I went to an amazing shop in Fairfax and I ended up loving their work. However they insisted that the previous lashes had to be removed and a new set put on. They informed me that there was glue sticking my eyelids together near my lash line and the glue clumps were dangerous near my eyes. They didn't want the responsibility of the previous job.

I tried to be nice and just give a one star rating without explanation but they kept reaching out to me about the rating They offered to redo the work to make it right but I explained I was not interested in coming back for more of that shoddy work. I asked for a refund, and instead of being concerned about what happened to me or being concerned with customer service, this is what Alla said to me:

Hello Rebbeca!
This is Alla from lashes look studio .

We don't offer refunds on the work that was not done poorly .
I am international judge for Eyelash extension championship as well as VA licensed esthetician, I have been doing eyelash extensions since 2012 , I have never ever experienced a client to have pain or discomfort in a past years .

I am not sure that the person who did your lashes - was qualified enough to actually judge my work , or had a normal work etiquette.

I am always responsible for the health of my clients lashes , and I did explain in the very beginning that we will be fixing lashes that are 2 mm longer then your natural ones . I did them even longer , according to your wish.

After all, I would like to say that we offered you to fix anything you don't like - we have 5 more estheticians working at the studio .


The worst response ever! Alla is basically telling me I don't know how my own eyes felt. She doesn't apologize or try to assist me. She is only concerned with telling me how good she is and that she's never had a complaint before. If that's true, why are there only 18 reviews for her shop after so many years. I think she either deleted them or restarts her reviews page to reset the bad reviews.

Do yourself a favor look elsewhere for the sake of your eyes!!

Alla is the best esthetician I have ever seen and I will be back. I got my brows and eyelashes done, it was so relaxing. When I got my lashes done before, it was horrible (hot room, no music, and painful) Alla had me asleep the whole time and it was so amazing! They look great, moderately priced and I will definitely recommend to everyone.

Used both Irina and Svitlana and I'm super happy with them. Compared to other lash studios, my lashes look good and full still into week 3-4. It thins out but keeps its shape instead of looking like a hot mess and super sparse with gaps. The appointments do take long because they are more thorough but it's worth it for the longevity and I don't feel like I have to rush there after just a week or two.

Alla and Anna are amazing estheticians! I've gotten eyelash extensions for over 5 years now and could never find the right tech. As soon as I started coming to Lashes Look, I knew I would stay. Such amazing precision to detail and always a perfect outcome! Anna does amazing work.

Highly recommend Alla And her team! They are very skilled, professional, and do a great job of doing exactly what you want. I wanted a very natural look with my lashes and they did it just right - unlike many other places. They are easy to work with too!

I trust all my life (lashes) in the hands of Alla and Anna. I live all the ways over in Baltimore. They are the only people I trust to do my lashes - and as a result, I drive down from Baltimore every other week to get them done and touched up. It two hours driving down and up - but they are TOTALLY worth it! They do the absolute best and I am always happy with my lashes when they are done. I am a life long client and will follow them where-ever they go.

They have contributed to the boost in my self confidence and just being able to feel better about myself. They really are like therapists for me this point. I really appreciate all the hard work and pride they put in all their work. Thankful to have found them! Cannot recommend them enough!