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Review Highlights
“I had what I would classify as one of the best manicures I've ever had this morning with Evie.” in 2 reviews
“Parking is limited and shared with Kane's donut, F45 (fitness place) and general parking.” in 2 reviews
“I have been searching for a new nail salon and I am SO HAPPY to have found Lavanda!!!” in 2 reviews
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- Sep 24, 2022Updated review
Back again, and love it!
So clean, courteous and great collection of nail colors! Thank you for a wonderful service.Helpful 0Thanks 0Love this 0Oh no 0Sep 4, 2022Previous reviewI really liked this place for a mani pedi! They had availability even through the long weekend.
Super polite and really good at what they do. I got the citrus spa manicure and pedicure and enjoyed the pampering. The technician was polite, making sure to ask me continually about the pressure, temperature for towels etc. Great job!
Also they served me a viatnamese coffee so delish and an unexpected perk!
Go here, recommended. - Lisa J.Melrose, MA01Apr 13, 2024
First i will say,They HAD a beautiful nail salon but it was always empty. They moved back next door to their original location.(very dated)
Im not surprised at all they closed. Every time I was in there no exceptions, the owners were fighting with clients, either on the phone or in the salon. Completely unprofessional and rude to the clients. It was shocking!! I could not believe what I witnessed. The girl that did my nails did a good job & thats the only reason I went back. She never talked to me,which was odd, just to ask what shape. Another major problem was the price. They advertise on the website that its $71 for full set dip then $10 to have dip removed, however, they consistantly up charged me & my friend different prices everytime from $96 to more than $100 (just got dip) for a routine service that typically cost no more than $50 anywhere on RT 1. One time I got a simple design on one nail & they charged me $35 for it lol I couldnt believe it. When they first opened they served drinks so I get it that they charged extra but that stopped over a year ago & they moved next store but still think they can get that high price.The new location was called coral nails before & its same owner. There are so many places to get nails done & to pay the prices they are charging is crazy. The service is horrible and I strongly suggest taking your money elsewhere. You will get more for your money ANYWHWERE else for sure, they are ripping people off here. And its a matter of time before this place closes too!Helpful 0Thanks 0Love this 0Oh no 0 - H B.Conroe, TX1205Sep 10, 2023
The technicians I've had have been great. But I needed an appointment for a repair. I called to make the appointment and obviously a slight language barrier but the lady was not listening to me and talked over me. I told her the conversation was going well and she said, "I must be having a bad day and I didn't need to come there anymore".
I may know the reason it always looks empty when I was there. Wow. Just wow.Helpful 3Thanks 1Love this 1Oh no 1 - Jessica S.Saugus, MA1531Feb 29, 2024
I booked an appt and was told I had to give a deposit I was not told how much. I have had to cancel my appt due to illness but was told if I did not rebook in one week I will lose my 50.00 deposit.I was never told this and It is not on their website. All it say is cancelation less then 24 hours notice or no shows you forfeit $50.That is how you treat a new client.
Helpful 1Thanks 0Love this 0Oh no 0 - Mar 5, 2022
Scheduled an appointment for same day.
Parking is limited and shared with Kane's donut, F45 (fitness place) and general parking. Parking spots are labeled for each business, and there is a general parking area.
The spa is lovely inside, each part of the spa dedicated to a service provided. The areas are clean and quiet. You are given the choice of a complimentary drink once seated. Pedicures include Velcro slides so you don't have to worry about smudging your toes trying to slide into a pair of thong flip-flops. The manicure area is awesome and you have hundreds of polish colors to choose from (even Christian Louboutin sets). Very impressed!Helpful 1Thanks 0Love this 2Oh no 0 - 217313237Sep 12, 2021
I've definitely found my new go-to nail salon after living in Boston for 2 years now. I always saw the sign when driving in Saugus and when I looked it up on Yelp, I thought I'd give it a try. Their online booking service was extremely convenient and someone called me within a few minutes to confirm and ask if I would like to come 10 minutes early, which was fine by me.
The space is absolutely gorgeous, clean, and luxurious. There is a lounge/bar area with retail, and the actual pedicure stations are in the back area. I'm not sure if the food/drink perks are discontinued because of covid, or if/when they're planning to bring it back though.
They have a huge selection of polish and different services to choose from. I got a silky milky pedicure which was lovely. They even give you nice slippers to walk around the salon in (instead of those foam flip flops that most salons use).
For the price, everything was beyond worth it. I paid $80 including about a 25% tip, which was more than fine by me considering I've paid $50-60 at other salons for a subpar pedi that doesn't include any of the fun stuff (hot stone, scrub, towel wrap). They also do monthly specials (this month they were having a raffle). Plus, it saved me the anguish/frustration of doing my own toes!
Overall, I am very pleased and will be back!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Kim N.
Sep 14, 2021
Dear Marissa R., It's always a pleasure seeing you. Thanks so much for your positive feedback and good vibes. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We're happy that you're happy, and we're looking forward to your next visit. Hurry back to LAVANDA!
- Maggie L.Boston, MA18923161Apr 13, 2023
Great nail salon if you're looking for a more upscale experience! The space itself was gorgeous and felt super spacious. There was also a bar area I think? My technician was sweet and polite and she really took her time with my gel manicure. I was pleasantly surprised when she walked over with a tray of little cups filled with lotions/masks/scrubs. Needless to say, my hands felt amazing by the end of it all. A little bit of a splurge but will definitely be back for a Mani/Pedi this summer. Oh and they also have a parking lot!
Helpful 0Thanks 0Love this 0Oh no 0 - Elizabeth S.Salisbury, MA03Dec 24, 2023
Do not make your appointment online. Had a set appointment and the appointment was for 45 mins long for a gel manicure. The person before my appointment was running behind 15 mins. So my 45 min appointment turned into a 30 min appointment. I showed the nail technician what I wanted then she showed the male receptionist what I wanted and stated there was no time to do what I wanted because of how busy they are. During this time there were three nail technician and only 3 customers in the business. This is very frustrating as a new customer. The male receptionist asked if I wanted to come later and why would I want to come later if I was already there. Overall, I did not get what I wanted from the beginning and will not becoming back, very poor service and time management.
Helpful 1Thanks 0Love this 0Oh no 0 - Christian C.Miami, FL24283Jun 2, 2023
Definitely a place that you would come to to splurge in your self. Pretty pricey but they make up for it with the different types of spa pedicures they offer. Everyone is really nice, but definitely a place for spending on yourself $$$.
Helpful 0Thanks 0Love this 1Oh no 0 - Mercedez L.Winthrop, MA148113Jul 15, 2023
The space was beautiful and the staff was friendly enough. I was hopeful that I'd found a new place for a spa pedicure for $56...but then I got the bill. I expect an up charge for gel, sure. But $12 to take gel off and $20 to put gel on...that's $32 total just for the gel issue. Ridiculous. This was the most expensive pedicure of my life. $88 + tip? Absurd! And not once did anyone mention the additional costs, not when they called to confirm nor at the desk at check in.
Helpful 2Thanks 1Love this 0Oh no 0
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